Senior Solution Architect

Job Req ID: 29693

About Supermicro:

Supermicro® is a Top Tier provider of advanced server, storage, and networking solutions for Data Center, Cloud Computing, Enterprise IT, Hadoop/ Big Data, Hyperscale, HPC and IoT/Embedded customers worldwide. We are the #5 fastest growing company among the Silicon Valley Top 50 technology firms. Our unprecedented global expansion has provided us with the opportunity to offer a large number of new positions to the technology community. We seek talented, passionate, and committed engineers, technologists, and business leaders to join us.

Job Summary:

Supermicro is seeking a Sr. Solution Architecht with expertise in enterprise data centers, solution architecture, and customer-facing support. You will collaborate across engineering, product, and sales teams to optimize customer solutions, improve processes, and support modern AI infrastructure deployments.

Essential Duties and Responsibilities:

• Build credibility and trusted relationships with customers, ensuring positive and productive experience with Supermicro solutions.
• Develop and maintain reference materials, including user documentation, troubleshooting guides, scripts, surveys, process workflows and operational runbooks.
• Identify and improve internal processes to increase efficiency for customers and internal product teams.
• Collaborate with product, production, sales and field technical teams to represent customer requirements and technical needs.
• Partner with internal development teams to drive product and process improvements based on customer feedback.

Qualifications:

Minimum Qualifications:

• Bachelor’s degree in computer science, Information Technology or a related field.
• At least 8–10 years of experience in server management technologies, data-center operations, solution architecture, product management, software development, field support or a related role.
• Experience supporting Day 0 through Day 2 enterprise data-center operations.
• Experience with Redfish RESTful APIs and associated frameworks.
• Understanding of enterprise network topologies and security services such as LDAP and Active Directory.
• Experience architecting scalable, end-to-end digital infrastructure solutions for modern AI data centers.

Required Qualifications:

• Experience working in customer-facing technical roles for cloud-based software products.
• Strong understanding of consumer environments and troubleshooting methodologies.
• Solid understanding of;
  • Kubernetes frameworks.
  • Prometheus and infrastructure telemetry collection, monitoring and analysis.
• Good understanding of;
  • ELK – Elasticsearch, Logstash and Kibana
• Experience working in a lab environment to validate solutions, troubleshoot issues and reproduce product defects.
• Possess Analytical Problem-Solving skills.
• Be a strategic thinker and willing to quickly adapt to IT industry trends and market.
• Results-driven, with experience supporting the solution lifecycle from requirements gathering and definition through architectural design, validation and implementation.
• Understanding of security testing principles and the ability to collaborate with specialist security teams.
• Exceptional communication and presentation skills are a must, able to collaborate effectively across internal and external business units.
• Strong understanding of server hardware architecture, networking, operating systems, HPC environments and enterprise storage technologies.
• Experience with Python scripting and Ansible playbooks for hardware configuration and deployment would be advantageous, along with a keen desire to develop and apply these automation skills.

EEO Statement

Supermicro is an Equal Opportunity Employer and embraces diversity in our employee population. It is the policy of Supermicro to provide equal opportunity to all qualified applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or special disabled veteran, marital status, pregnancy, genetic information, or any other legally protected status.