Quality Control Instrument Service Technician

This role maintains, troubleshoots, repairs, calibrates, and standardizes OEM (original equipment manufacturer) and quality control laboratory instruments in line with FDA, ISO, and Streck quality system requirements. You’ll take on repairs of low to medium complexity with support from senior technicians, a service engineer, and manufacturer technical resources — and you’ll help with instrument startup, shutdown, and quality control. You’ll report to the Quality Control Laboratory Supervisor.

• Troubleshoot and repair OEM and quality control laboratory instruments of low to medium complexity, following work instructions and drawing on senior technicians, the service engineer, or manufacturer resources when needed.
• Perform instrument calibration and standardization in accordance with work instructions.
• Coordinate visits from manufacturer field service representatives for repairs and maintenance that can’t be done in-house or are covered under a service agreement.
• Perform incoming inspection and testing on new OEM instruments.
• Assist with new instrument installation, validation, and software upgrades.
• Support instrument technicians with startup, shutdown, quality control, reagent exchange, and routine maintenance.
• Document instrument tasks accurately and on time — in manual records and the computer applications we use for data storage.
• Report instrument performance information to QC instrument management and other appropriate personnel.
• Take on other duties as assigned by Quality Control management.

WHAT YOU’LL BRING

• High school diploma or GED, with relevant experience.
• Proficiency running tests on, and understanding the function of, clinical laboratory instruments such as hematology, chemistry, molecular, body fluid, and flow cytometry instruments.
• A fundamental understanding of quality systems.
• Proficiency with Microsoft Outlook, Word, and Excel.
• The ability to follow documents and procedures carefully while working efficiently.

HELPFUL EXPERIENCE

• Associate or Bachelor’s degree in a relevant field.
• The ability to quickly learn other computer programs used to carry out department tasks.

WHAT SUCCESS LOOKS LIKE

• Accountability — you take responsibility for your work, anticipate and prevent problems, stay on schedule, and follow safety and PPE (personal protective equipment) protocols.
• Customer Focus — you understand what internal and external customers need, respond promptly, and consistently deliver what the team expects.
• Professionalism — you bring a positive attitude, follow organizational policies and practices, and hold yourself to high ethical standards.
• Quality Orientation — you set a high bar for your own work, follow procedures, and look for ways to keep improving.
• Team Focus — you collaborate generously, share knowledge, keep learning, and step in to help when the team is challenged.

TRAVEL & WORK ENVIRONMENT

This is a laboratory-based role in a climate-controlled biological and chemical laboratory, with occasional short periods in cold walk-in coolers. You’ll wear required clean room clothing and protective equipment (lab coats, hair bonnets, and beard covers as applicable, plus masks, gloves, or face shields) for up to two and a half hours at a time. No travel is expected for this role.

This is light-duty laboratory work: occasional lifting/moving up to 30 lbs and frequent up to 5 lbs, along with standing for up to two and a half hours at a time, walking, pushing, pulling, reaching, stooping, fingering, and grasping. Reasonable accommodations will be reviewed and considered for individuals with disabilities — just let us know what you need.