Mid-Level Systems Administrator

About SBC Innovations:

Join SBC Innovations and contribute to cutting-edge systems integration in a dynamic federal enterprise environment. Please help us maintain and enhance our enterprise-level IT systems, ensuring security, efficiency, and optimal performance across our extensive network of devices.

At SBC Innovations, we are dedicated to finding and hiring talented individuals with the right attitude, tenacity, and motivation. We truly believe in the value you bring to our organization.

About the Role

SBC Innovations is seeking a Mid-Level Systems Administrator to join our team supporting the Executive Office for U.S. Attorneys (EOUSA) Enterprise Operations, Platforms, and Solutions (EOPS) program. You will provide 24/7 Tier 2 technical helpdesk and operational support for EOUSA and IT Systems Managers across 94 U.S. Attorney Offices nationwide, while monitoring and managing critical IT infrastructure in a Network Operations Center environment.

Key Responsibilities

• Provide 24/7 remote, over-the-phone administration, support, and technical assistance to EOUSA and USAO IT Systems Manager staff
• Perform steady-state administration and monitoring of enterprise management systems, including troubleshooting, security patch installation, patch management, hardware/software upgrades, data storage and retrieval, and system optimization
• Create, modify, and verify backup jobs; perform data replication and backup media rotations
• Administer and support a Windows Active Directory environment, including file/print servers, domain controllers, application servers, and media storage systems
• Manage AD/DC components: DNS, Organizational Units, AD Sites and subnets, GPOs, ACLs, and account lifecycle (create, disable, delete accounts; manage DC groups; password resets)
• Support enterprise-wide desktop and laptop image deployments and routine system updates
• Execute routine software patch updates via enterprise management systems such as BigFix and Microsoft SCCM
• Monitor and support enterprise tools including HP SIM, SolarWinds, CommVault, vCenter, NICE Vision Control Net, EVOIP Nagios, SCCM, SCSM, SCOM, Splunk, Cisco PRIME, Dell OpenManage Essentials, and customized SharePoint sites
• Support steady-state, enterprise-wide SCCM deployments and systems backup, restore, and recovery procedures
• Monitor systems for potential problems, resolve issues promptly, and ensure compliance with enterprise-wide standards
• Assist with hardware installations, wiring/cabling support, equipment rack relocations, and power source support
• Multitask effectively while handling issues via phone calls and email simultaneously

Required Qualifications

• 3 years of IT experience AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment; OR
• A 4-year degree in an IT field of study AND a minimum of 1 year of IT Help Desk support experience in a Windows Active Directory environment
• Solid working knowledge of networks, servers, and desktop applications
• Proficiency with Microsoft Server technologies and enterprise-level server and desktop systems
• U.S. Citizenship required; must meet DOJ Residency Requirement
• Ability to obtain and maintain a Secret clearance (minimum BI investigation); must be willing to hold up to Top Secret if required

Preferred Qualifications

• Microsoft Fundamentals or CompTIA certifications
• Experience supporting federal government or DOJ environments
• Hands-on experience with SCCM, BigFix, SolarWinds, Splunk, or CommVault

Additional Information

• Work is performed on-site in a 24/7 Network Operations Center in Columbia, SC
• All equipment is government-furnished