Triage Security Analyst Intern

At Arctic Wolf, we're not just navigating the cybersecurity landscape - we're redefining it. Our global team of dedicated Pack members is driving innovation and setting new industry standards every day. Our impact speaks for itself: we've earned recognition on theForbes Cloud 100, CNBC Disruptor 50, Fortune Future 50, and Fortune Cyber 60lists, and we recently took home the2024 CRN Products of the Yearaward. We’re proud to be named a Leader in the IDC MarketScape for Worldwide Managed Detection and Response Services and earning a Customers' Choice distinction from Gartner Peer Insights. Our Aurora Platform also received CRN’s Products of the Year award in the inaugural Security Operations Platform category. Join a company that’s not only leading, but also shaping, the future of security operations.

Our mission is simple: End Cyber Risk. We’re looking for a Triage Security Analyst Intern to be part of making this happen.  

About the Role

The Triage Security Analyst Intern (TSA) is a first level Security Operations Center (SOC) role, supporting our security services globally. The TSA Intern assesses inbound security data and communications, dealing with straightforward tasks and escalating to our Security Engineers as needed. This role also leverages network troubleshooting skills to assist customers in finding resolutions to their technical issues. Our TSA Interns work 20 hours per week in our Waterloo SOC.

Responsibilities

As a TSA Intern you will:

• Understand IT infrastructure and networking to be able to identify security incidents with the help and guidance of senior security engineers 
• Triage customer requests, apply playbook driven solutions, initiate potential incident investigations through assignment to security engineers 
• Effectively dispatch both security and communication triage events to the correct people in a timely manner 
• Understand the processes and systems Arctic Wolf uses, this will be critical in helping the team handle customer requests 
• Identifying new runbooks required to aid in expanding the knowledge of the team 
• Continuously drive to learn new aspects of the security business 
• Review customer configurations to ensure that the system is operating effectively. Resolve any issues that you find problematic leveraging documented procedures and playbooks 
• Troubleshoot and resolve operational health of sensors and scanners in customer environments 
• Investigate end-point agent installation and operational issues 
• Resolve cloud sensor configuration and communication issues  

Who You Are

• Security basics with a demonstrated passion for networking and cybersecurity 
• Customer facing experience in any fashion with strong communication skills and easily interact with a variety of different people and personalities
• Attention to process and a willingness to learn
• Recently completed, or within a semester of completing, a degree in Computer Science or Cyber Security discipline OR 2 years in the IT industry with cyber interest

Preferred Qualifications

• Malware 
• Network Routing and Switching
• Virtual environment experience with VMware or Hyper-V 
• Firewalls and IDS/IPS 
• Linux, Windows, Mac operating systems 
• Windows and Active Directory 
• Cloud technologies including AWS, Azure 
• MCSE or Active Directory MCP certificates
• CompTIA Security +, Network +, A+ desirable

You will be required to attend trainings, seminars or webinars relevant to job role to enhance current knowledge base and skill set in order to improve job performance and efficiency.  

Arctic Wolf Networks is a 24×7 work environment and our TSA Interns are critical in developing talent for our team. After an onboarding period of time, our TSA Interns work part time hours in this role. You will work with your manager to create a consistent and predictable schedule. This internship is an opportunity to grow your cyber knowledge with full-time career progression opportunities existing towards development into a Security Analyst role; a shift work rotating position including 12 and 8 hour days, nights, and weekend shifts 24x7x365.

At Arctic Wolf, we foster a collaborative and inclusive work environment that thrives on diversity of thought, background, and culture. This is reflected in our multiple awards, including Top Workplace USA (2021-2024), Best Places to Work – USA (2021-2024), Great Place to Work – Canada (2021-2024), Great Place to Work – UK (2024), and Kununu Top Company – Germany (2024). Our commitment to bold growth and shaping the future of security operations is matched by our dedication to customer satisfaction, with over 7,000 customers worldwide and more than 2,000 channel partners globally. As we continue to expand globally and enhance our technology, Arctic Wolf remains the most trusted name in the industry.

Our Values

Arctic Wolf recognizes that success comes from delighting our customers, so we work together to ensure that happens every day. We believe in diversity and inclusion, and truly value the unique qualities and unique perspectives all employees bring to the organization. And we appreciate that—by protecting people’s and organizations’ sensitive data and seeking to end cyber risk— we get to work in an industry that is fundamental to the greater good.

We celebrate unique perspectives by creating a platform for all voices to be heard through our Pack Unity program. We encourage all employees to join or create a new alliance. See more about our Pack Unity here. 

We also believe and practice corporate responsibility, and have recently joined the Pledge 1% Movement, ensuring that we continue to give back to our community. We know that through our mission to End Cyber Risk we will continue to engage and give back to our communities.

Arctic Wolf is an Equal Opportunity Employer and considers applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, provincial, or local law. Arctic Wolf is committed to fostering a welcoming, accessible, respectful, and inclusive environment ensuring equal access and participation for people with disabilities. As such, we strive to make our entire employee experience as accessible as possible and provide accommodations as required for candidates and employees with disabilities and/or other specific needs where possible. Please let us know if you require any accommodations by emailing [email protected].

Security Requirements

• Conducts duties and responsibilities in accordance with AWN’s Information Security policies, standards, processes and controls to protect the confidentiality, integrity and availability of AWN business information (in accordance with our employee handbook and corporate policies).

• Background checks are required for this position.

• This position may require access to information protected under U.S. export control laws and regulations, including the Export Administration Regulations (“EAR”).  Please note that, if applicable, an offer for employment will be conditioned on authorization to receive software or technology controlled under these U.S. export control laws and regulations.