Full-Time
Operations Manager
Deadline 4/13/27
PDS Health
Integrated healthcare support company
Compensation Overview
$63k - $88.2k/yr
Fairfax, VA, USA
In Person
Bachelor's
Category
 Operations & Logistics |
|---|
Required Skills
Data Analysis
Requirements
- A bachelor's degree, or at least 3 years of managerial multi-unit retail experience in lieu of a degree.
- Previous work experience in the healthcare field is preferred.
- Demonstrated ability to manage time and calendars, prioritize work, communicate effectively, and keep team members informed.
- Demonstrated ability to build teams, communicate openly, motivate and inspire team members, educate and train staff, assess talent, and promote learning.
- Ability to use data-driven decision-making, understand operational processes, and work with computer systems.
- Understanding of profit drivers, financial metrics, staff and clinician financial awareness, local market drivers, and competition.
- Ability to influence others through active listening, trust-building, individualized coaching, and recognition of improvement.
- Ability to work independently and as part of a team in a fast-paced environment, multitask without compromising quality, and maintain organization and attention to detail.
- Excellent interpersonal, oral, and written communication skills.
- Ability to read, analyze, and interpret common financial reports, key performance indicators, and legal documents.
- Ability to respond to inquiries from patients, team members, regulatory agencies, vendors, and other business-community members.
- Ability to draw valid conclusions, apply sound judgment, and make decisions under pressure.
- Ability to direct the work of others, lead a team toward goals, and interpret and apply policies and procedures.
- Ability to maintain strict confidentiality concerning owner-doctor information, team-member records, patient records, and compensation information.
- Ability to deliver formalized training content provided by the organization and talent development team.
Responsibilities
- Model company culture, values, standards, and best operational practices based on the We Believe Behavioral Framework.
- Use resources to obtain year-over-year revenue and profit growth.
- Partner with the Owner Dentist to develop and implement precise, realistic, measurable individual and office goals that align with company policy.
- Develop and implement plans for achieving monthly office goals, including team-member development and adherence to office protocols for efficient operations.
- Monitor daily and monthly office performance, optimize team schedules and skill sets, and manage expenses to achieve the monthly budgeted net operating income.
- Analyze collection trends and implement changes to maximize collectible revenue.
- Implement and ensure adherence to cash-management and accounting protocols.
- Create team focus on executing the Owner Dentist's Clinical Culture to support an effective Perfect Patient Experience.
- Provide feedback on tactics that affect financial and patient outcomes so the broader organization can benefit.
- Plan, coordinate, and manage local marketing programs, including business-to-business marketing and community events, with support from national and regional marketing teams.
- Ensure the office follows standards for facility cleanliness and maintenance.
- Lead and participate in daily huddles and other required meetings.
- Make decisions consistent with the PDS Brand framework and steward the PDS brand.
- Serve as a subject-matter expert in executing PDS processes, systems, and tools, and contribute to their improvement.
- Drive execution of the Perfect Patient Experience and HC Handoff to gain Patients for Life.
- Support clinical diagnosis and referrals by educating patients on the Mouth-Body Connection.
- Perform human-resources functions, including recruitment, assessment and selection, performance reviews, disciplinary actions with people-relations support, compensation administration, transfers, and promotions.
- Ensure team members remain current on PDS training requirements and coordinate training opportunities with regional training leadership.
- Assess, investigate, and resolve team-member and patient issues with regional management and NSC support departments.
- Adhere to and participate in all standards-structured meetings.
- Maintain a professional appearance and demeanor in accordance with company policies.
- Ensure compliance with company policies and state, federal, and other regulatory requirements.
- Perform other duties as assigned.
Desired Qualifications
- Previous work experience in the healthcare field.
PDS Health is a healthcare support organization serving dental and medical practices. The company provides business, technology, clinical, administrative, and operational services that help affiliated practices deliver integrated care. It serves patients, clinicians, practice owners, healthcare teams, and communities across its supported network. Its operating model centers on locally led practices connected through shared technology, revenue-cycle, supply-chain, talent, and administrative services. Teams work across clinical care, practice operations, technology, billing, procurement, recruiting, training, and patient support. Teams support coordinated daily delivery.
Company Size
N/A
Company Stage
N/A
Total Funding
N/A
Headquarters
N/A
Founded
N/A