Operations Manager

Description

Now is the time to join PDS Health. You will have opportunities to learn new skills from our team of experienced professionals. If you're ready to take your career to the next level and gain valuable experience, apply today!

Overview

The role of the Operations Manager is to achieve or exceed the budgeted financial performance in alignment with the revenue growth strategy for their assigned location(s) in partnership with the Owner Dentist. The OM needs to be an expert in their local market, leveraging best practices and implements the PDS Operational Model daily. The OM is to ensure the PDS “We Believes” are brought to life creating team engagement that consistently produces a Perfect Patient Experience (PPE). The OM provides the leadership and guidance to achieve individual and team success. The OM supports and drives PDS’s mission and culture for their assigned location(s).

Responsibilities

• Models company culture, values, standards and best operational practices based on the We Believe Behavioral Framework

• Utilize and leverage resources to obtain year over year revenue and profit growth

• In partnership with the Owner Dentist, develop and implement precise, realistic, and measurable individual and office goals that are challenging and compatible with company policy

• Develop and implement a plan for achieving monthly office goals including development of team members and adherence to office protocols to provide for efficient operations

• Monitor daily/ monthly performance of the office and ensure team schedules and skill set are optimized to achieve goals and manages expenses to achieve monthly budgeted NOI

• Analyze collections trends and implement changes as needed to maximize collectable revenue

• Implement, and ensure adherence to cash management and accounting protocols

• Creates team focus on the execution of the Owner Dentists Clinical Culture to support an effective PPE

• Provide feedback regarding specific tactics that change financial and patient outcomes such that the rest of the organization can benefit

• Plan, coordinate and manage local marketing programs, with support of National and regional Marketing teams, which can include a mix of B2B marketing and community events

• Ensure office is following PDS standards in respect to facility cleanliness and maintenance

• Lead and participate in daily huddles and all other meetings as required

• Demonstrates stewardship of the PDS Brand making decisions consistent with the PDS Brand framework

• Subject Matter Expert in the execution of PDS’ processes, systems and tools, while actively contributing to their improvement

• Catalyst for the Perfect Patient Experience and HC Handoff are executed to gain Patients for Life

• Supports clinical diagnosis and referrals focusing on comprehensive patient care through education on the Mouth-Body Connection

• Performs people (HR) related functions, such as recruitment, assessing and selecting, performance reviews, disciplinary actions (with support of people relations) compensation administration, transferring and promotion of team members

• Ensures all team members are abreast of current PDS training requirements and coordinates with regional training leadership to ensure training opportunities are made available to their teams to remain compliant

• Assess, investigate, and resolve team member and patient issues by working with regional management and NSC support departments to develop timely, effective, logical yet creative solutions

• Adheres and participates in all standards structured meetings

• Maintains an appropriate professional appearance and demeanor in accordance with company policies; addresses others professionally and respectfully

• Ensures Compliance with Company policies, as well as State, Federal and other regulatory bodies

• Other duties as assigned

Qualifications

• Bachelor’s degree. In lieu of degree, 3+ years of managerial multi-unit retail experience

Preferred

• Previous work experience in the healthcare field

Knowledge/Skills/Abilities

• Effective time management, calendar management, ability to prioritize, effectively communicate and keep associated team members informed

• Results Oriented (Energetic self-starter; sets realistic goals; meets commitments; persistent, prioritizes daily to achieve results)

• Effective Team Builder (Character/Integrity; communicates openly; willingness to confront; motivator/inspirer; educator/trainer, promotes learning; effective assessor of talent; consistent)

• Patient Advocate (flexible and adaptive; empathetic; passionate; ethical)

• Process Focused Operator (data driven decision-maker; detailed; organized and structured; comprehensive knowledge of all operational processes; computer proficient)

• Financial Acumen (understands profit drivers; utilizes metrics to manage; builds the financial understanding of staff and clinicians; understands local market drivers and competition)

• Influencer (active listener/observer of behavior; builds trust with those requiring coaching; creates a win/win need for change; tailors coaching style to the individual’s needs; recognizes and celebrates improvement to sustain change)

• Self-motivated, reliable individual capable of working independently as well as part of a team

• Ability to deliver formalized training content as provided by Organization and Talent Development

• Organized, detail-oriented individual able to work in a fast-paced environment

• Ability to multi-task effectively without compromising the quality of the work

• Excellent interpersonal, oral and written communication skills

• Ability to read, analyze, and interpret common financial reports, KPIs, and legal documents

• Ability to respond to common inquiries from patients and team members regulatory agencies, vendors, and other members of the business community

• Ability to draw valid conclusions; apply sound judgment in making decisions and make decisions under pressure

• Ability to direct the work of others and work as a team leader in attainment of goals. Ability to interpret and apply policies and procedures

• Ability to handle and maintain extreme confidentially with Owner Doctor, team member records, Patient records, and compensation information, etc.

Benefits

• Medical, dental, and vision insurance
• Paid time off
• Tuition Reimbursement
• 401K
• Paid time to volunteer in your local community

Pacific Dental Services is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

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PDS Health is an Equal Opportunity Employer. We celebrate diversity and are united in our mission to create healthier and happier team members.

Salary Information

$63,000.00-$88,200.00 / Annually