Senior Program Manager - Seller Mentorship, Selling Partner Communities

Description

We're seeking a Sr Program Manager to build and scale a seller-to-seller mentorship program that creates authentic peer connections and drives meaningful engagement across our selling partner community. This role is central to our vision of fostering a thriving community where experienced sellers help emerging partners succeed on Amazon.

Key job responsibilities
• Design, launch, and scale a structured mentorship program with clear goals, success metrics, and continuous feedback loops
• Build authentic peer-to-peer connections and create safe spaces where sellers share experiences and learn from each other
• Partner cross-functionally with product, operations, and communications teams to integrate mentorship into our broader seller community strategy
• Measure program impact through data-driven insights, iterate based on learnings, and demonstrate ROI to stakeholders
• Develop program frameworks that align with seller needs throughout their journey, from onboarding through growth phases


About the team
The Selling Partner Communities (SPC) organization builds lasting connections with and among our selling partners. We help drive their success, working together to ensure that Amazon’s stores are a great place for our selling partners to build and maintain thriving businesses. Our vision is to be the most Seller-centric online global community, creating destinations for knowledge, news, inspiration, and celebration. We are dedicated to helping selling partners develop their full potential and achieve success in our Amazon store.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership
- Knowledge of Excel at an intermediate level (e.g., pivot tables & charts, multiple criteria lookups, nested logical/IF formulas, data cleansing, array formulas, etc.)
- Bachelor's degree

Preferred Qualifications

- MBA, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- 2+ years of driving process improvements experience
- PMP certificate
- Demonstrated experience leveraging generative AI tools to enhance workflow efficiency and productivity, with the ability to craft effective prompts and critically evaluate AI-generated outputs in a professional setting
- Experience identifying opportunities to integrate AI solutions into products and services to drive business value

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.