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Full-Time

Technical Account Manager

Confirmed live in the last 24 hours

Braze

Braze

1,001-5,000 employees

Real-time customer engagement platform

Data & Analytics
Consulting
Enterprise Software

Compensation Overview

$90k - $110kAnnually

+ Bonus + Commission + Equity Grants

Mid, Senior

New York, NY, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Communications
Requirements
  • 3-5 years client-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts
  • 3+ years of technical experience in managing complex customer environments with strong product command and technical knowledge of two or more of the following: SaaS, Mobile, API, or Programming
  • You are an excellent communicator (written and verbal skills), with demonstrable customer communication and coordination efforts, and the ability to take complex technical ideas and translate them to non-technical stakeholders
  • You are a natural problem solver with a high level of intellectual curiosity and love working amongst a team to solve those problems
  • You are able to maintain a high level of productivity, manage multiple competing priorities, and work effectively under the pressure of time constraints in a fast-paced, complex, and collaborative environment
Responsibilities
  • You’ll be responsible for client success, partnering with the Customer Success Team to own the technical relationship for your assigned accounts and help drive technical adoption, accelerated technical value, and continued technical maturity
  • Help customers successfully instrument Braze across their stack and refine that instrumentation over time as their use of Braze matures and becomes even more valuable, which in turn contributes to renewals and upsells
  • Facilitate conversations regarding the customers’ desired use case, conducting discovery, and recommending solutions based on their unique needs and architecture
  • Support and advocate for day-to-day inquiries and requests to support optimization and value through the customer lifecycle
  • Empower customer product and engineering teams to use our product as independently and efficiently as possible, communicating with customers and internal teams to explain products and solutions by delivering enablement and education
  • Adopt governance practices such as creating solutions documentation and building architectural diagrams, and drive progress against key technical work streams through project management
  • Instill best practice and engineering excellence amongst your customer portfolio by validating product use cases and technical feasibility for product launch and translating the customers’ unique requirements to Braze’s Product team

Braze stands out as an excellent workplace due to its leadership in crafting contextually relevant, cross-channel marketing campaigns using cutting-edge real-time data processing technologies. This commitment not only drives industry advancement but also fosters a culture of continuous learning and strategic innovation among its teams. By focusing on optimizing customer engagement strategies, the company provides a dynamic and forward-thinking environment for professionals eager to influence and grow within the fast-paced tech landscape.

Company Stage

IPO

Total Funding

$635.1M

Headquarters

New York City, New York

Founded

2011

Growth & Insights
Headcount

6 month growth

5%

1 year growth

9%

2 year growth

17%
Simplify Jobs

Simplify's Take

What believers are saying

  • Braze's recent $520M IPO and market valuation of ~$5.87B indicate strong financial health and growth potential.
  • The introduction of CDI Segments and the Braze Data Platform enhances the platform's scalability and data integration capabilities, making it more attractive to enterprise clients.
  • Recognition for customer service excellence, such as the NorthFace ScoreBoard Award, underscores Braze's commitment to high-quality support and onboarding services.

What critics are saying

  • The competitive MarTech landscape requires continuous innovation to maintain market position and avoid being overshadowed by larger players.
  • Rapid expansion and new feature rollouts may strain resources and impact the quality of existing services.

What makes Braze unique

  • Braze's focus on composable data-centric capabilities and partner integrations through the Braze Data Platform sets it apart from other customer engagement platforms.
  • The company's commitment to ESG initiatives and community involvement, such as their annual Volunteer Week, highlights a strong corporate social responsibility ethos.
  • Braze's support for emerging technologies like visionOS demonstrates its forward-thinking approach and adaptability in the rapidly evolving MarTech landscape.

Benefits

Competitive compensation that includes equity

Generous time off policy to balance your work and life, including paid parental leave

Competitive medical, dental, and vision coverage for you and your dependents

Collaborative, transparent, and fun loving office culture