Full-Time

Technical Product Manager

Posted on 3/23/2023

Glia

Glia

201-500 employees

Unified platform for digital customer service interactions

Fintech
AI & Machine Learning

Mid

Remote

Requirements
  • 3+ years of hands-on experience in implementing security solutions as an engineer or other technical specialist
  • Experience with auditing and compliance - e.g. SOC2, HIPAA, PCI
  • Excellence in applied cryptography - protocols, algorithms, key management, etc
  • Experience either working as a PM or working closely with product teams in another role (e.g. engineer) in the context of enterprise (B2B SaaS) products and/or solutions
  • Attention to detail and desire for robustness and consistency
  • Ability to communicate very clearly in English, both verbally and in writing
  • Firm understanding of the software development life cycle and other engineering practices
  • Solid understanding of core SaaS-enabling technologies (e.g. HTML5, HTTP, JS, REST API, etc.)
Responsibilities
  • As a product manager for security, you will be focused on internal application-level security measures as well as customer-facing features such as user authentication and authorization
  • Your job is to understand and articulate the expectations that our customers have for security, whether that would be specific compliance requirements or enabling their end users to use the platform securely with as little overhead as possible. You need to know the concerns of the IT and Security teams at the customer organizations and make sure these concerns do not cause friction in the sales process or audits
  • As a product manager you also need to ensure that the potential risks (e.g. value, feasibility, legal and compliance) are identified and mitigated when tackling security related problems or opportunities.You will work cross-functionally with engineering and other roles to help shape and shepherd the security of the Glia platform. We are looking for a self-driven executor with a strong technical background in security and attention to detail who can support the growth of the product and the company

Glia stands out as a leader in the customer service industry with its unique ChannelLess™ Architecture, which allows businesses to seamlessly shift between digital customer service, traditional call centers, and automation, thereby driving revenue, efficiency, and customer loyalty. The company's proven success is demonstrated by its partnerships with over 400 financial institutions globally, enhancing their customer experience and business outcomes. The increasing preference for remote service among customers, as noted by the Regional Director of Operations for OneMain Financial, further underscores Glia's relevance and effectiveness in today's digital age.

Company Stage

Series D

Total Funding

$152.3M

Headquarters

New York, New York

Founded

2012

Growth & Insights
Headcount

6 month growth

1%

1 year growth

13%

2 year growth

53%
INACTIVE