Full-Time
CleverTap
501-1,000 employees
Customer engagement and data analytics platform
Compensation Overview
$93.5k - $102k/yr
Mid, Senior
San Francisco, CA, USA
Candidates must be based in San Francisco for this position.
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- Experience in owning customer value delivery and training customers how to use an advanced SaaS marketing platform
- Overall 4-6 years experience and 2-3 years Customer Success Manager or Account Manager experience, preference for marketing, agency, or consulting experience
- Strong communication and consulting skills with technical aptitude. Can confidently project manage a technical project with many moving pieces
- Flexibility to travel 10% - 15% of your schedule
- Wow your customers by building successful consultative relationships based on proactive consulting, product enablement, sharing industry best practices, and a keen understanding of their business
- Learn your customer desired business outcomes and drive CleverTap product adoption to help customers realize CleverTap value (build Success Plans)
- Develop a network of champions within each account through education, coaching, and strong influencing skills
- Represent to our customers as a trusted advisor, advocate and marketing thought leader/subject-matter-expert, conduct regular executive business reviews
- Drive growth and retention by working with customers through upsells and renewals
- Collaborate with customers to develop, launch, and manage marketing campaigns focused on engagement and revenue goals
- Practice and build your ongoing industry acumen expertise in order to teach your customers trends and best practices for omni-channel marketing automation
- Provide guidance for customer use cases with current product offering, set expectations on product innovation roadmap, and open product idea requests to share customer feedback with CleverTap product leadership
- Regularly enlighten our customers with insights gleaned from their own data and industry trends
- Ensure customers get maximum value from CleverTap by leveraging full platform functionality
- Liaison between your customers and all the internal teams at CleverTap (product, sales, marketing, operations, documentation, enablement)
- Partner with your customers to solve their challenges (technical, operational, strategic, product)
- Experience in SaaS, Marketing technology products
- Post-Graduation - MBA – Marketing, Diploma courses in Digital Marketing
- Experience working on a team at a results driven global company
CleverTap provides a customer engagement platform that helps businesses analyze and segment customer data to enhance their marketing strategies and personalize customer experiences. The platform processes customer data, allowing businesses to categorize their customers based on various criteria, which enables real-time experimentation and optimization of strategies. Additionally, CleverTap offers tools for campaign orchestration, helping businesses create consistent and engaging experiences across multiple channels. Its AI features provide actionable insights, allowing companies to make informed decisions quickly. Unlike many competitors, CleverTap focuses on a subscription model, providing a comprehensive suite of features tailored for diverse industries such as e-commerce, gaming, and financial services. The goal of CleverTap is to help businesses build loyalty and maximize the lifetime value of their customers.
Company Size
501-1,000
Company Stage
Series D
Total Funding
$175.6M
Headquarters
Mountain View, California
Founded
2013
Simplify's Take
What believers are saying
- CleverTap's acquisition of rehook.ai enhances its AI-driven promotions and customer retention capabilities.
- The partnership with Deloitte integrates MarTech solutions with digital strategy expertise for better personalization.
- CleverTap's collaboration with upGrad offers deep learning programs, enhancing AI and analytics skills.
What critics are saying
- Emerging platforms offering similar features at lower costs could impact CleverTap's market share.
- Integration challenges from the rehook.ai acquisition may temporarily disrupt service quality.
- Economic downturns could risk CleverTap's subscription-based revenue if marketing budgets are cut.
What makes CleverTap unique
- CleverTap offers a unique all-in-one engagement platform for personalized customer experiences.
- The platform's AI capabilities provide insightful, empathetic, and prescriptive intelligence for businesses.
- CleverTap's TesseractDB™ is the world's first purpose-built database for customer engagement.
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Benefits
Flexible Work Hours
Growth & Insights and Company News
6 month growth
↑ 0%1 year growth
↑ 0%2 year growth
↑ 2%" CleverTap's recently launched measurement dashboard - Real Impact, helps brands measure the long term consolidated impact of their marketing campaigns.
CleverTap has acquired rehook.ai, a Y Combinator-backed startup specializing in promotions automation. This acquisition enhances CleverTap's customer retention suite by integrating analytics, engagement, and promotions. With rehook.ai, brands can better manage and optimize promotional campaigns, improving conversions and user retention. The addition of real-time promotional data allows for timely, context-based offers, strengthening customer relationships.
CleverTap acquires rehook.ai to strengthen ai-driven promotions and customer retention capabilities.
CleverTap, the all-in-one customer engagement platform, has partnered with Infobip, a global leader in cloud communications, to introduce Rich Communication Services (RCS) messaging.
CleverTap's MarTech solutions, product experience platform and VoIP-based engagement capabilities will be integrated with Deloitte's digital strategy expertise, allowing businesses to enhance personalisation, automate marketing workflows and optimise engagement touchpoints.