Concierge

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

An art nouveau masterpiece on the Danube. Located in the heart of Budapest, our art nouveau palace Hotel embodies the spirit of Budapest’s Golden Era glam. From the moment you enter, savour the iconic wrought-iron peacock gates, pass through the Lobby adorned with over two million mosaic tiles illuminated with its striking chandelier, and let inspiration wash over you. Outside, views of the Danube and the picturesque Buda skyline stand before you. Spend the day exploring the sights, recharge in our Spa that harnesses the city’s heritage in wellness, then enjoy an innovative cocktail in our newly opened lobby bar MÚZSA.

About the Role:

As a Concierge, you create memorable guest experiences by responding to a wide variety of requests with professionalism, efficiency, and a personalized approach. By understanding each guest’s individual needs and preferences, you provide tailored recommendations and thoughtful touches that enhance their stay while upholding Four Seasons standards and policies.

What Will You Do

• Deliver exceptional and personalized service to guests, anticipating needs and arranging memorable experiences.
• Provide expert recommendations on local restaurants, attractions, cultural events, sightseeing opportunities, and entertainment options.
• Assist guests with bookings, reservations, ticketing, transportation arrangements, and special requests.
• Maintain up-to-date information and collateral on local attractions, restaurants, museums, maps, and points of interest.
• Build and maintain strong relationships with local vendors and service providers to ensure seamless guest experiences.
• Serve as a trusted local expert, helping guests make the most of their time in Budapest.

What you bring:

• 1-2 years of previous experience in a Concierge, Guest Relations, or similar hospitality role.
• Fluency in both English and Hungarian.
• College degree preferred.
• Strong computer proficiency and administrative skills.
• Outstanding communication, interpersonal, and presentation skills.
• A genuine passion for hospitality and creating exceptional guest experiences.
• Flexibility to work weekends, holidays, and evening shifts.

What We Offer

• Competitive remuneration package that reflects your skills, contribution, and the premium standards of Four Seasons.
• Outstanding Training & Development programs, including personalized learning pathways, cross training, and access to world class internal learning platforms.
• International Task Force and relocation opportunities, giving you the chance to grow your career across our global portfolio and experience life in different cultures and destinations.
• Global travel benefits, including complimentary and preferred employee rates at Four Seasons hotels and resorts around the world - an opportunity to discover our properties as our guests do.
• Complimentary employee meals and uniform cleaning, so you can focus fully on your day without extra worries.
• Employee benefit cafeteria program, offering flexibility to choose perks that matter most to you.
• Wellbeing and community support, including team events, recognition programs, and initiatives that help you thrive personally and professionally.
• A workplace culture grounded in respect, care, and genuine connection, where you are valued as an individual and supported to bring your best every day.

Schedule & Hours

• Full-time position.

Why Four Seasons

At Four Seasons, we believe that genuine care is at the heart of everything we do - for our guests, for each other, and for our community. For more than 60 years, our culture has been rooted in the simple idea that life is richer when we connect with purpose and kindness.

At Four Seasons Hotel Gresham Palace Budapest, our team is inspired every day by the beauty, history, and energy of one of Europe's most vibrant cities. Located in a stunning Art Nouveau landmark overlooking the Chain Bridge and the Danube, our hotel combines timeless elegance with world-class hospitality. We are committed to creating exceptional experiences for our guests while fostering an environment where our employees feel valued, supported, and empowered to grow.

Applicants must have current work authorization in Hungary or hold an EU passport.