Sporty Group

Ad-free sports app offering live scores

Senior VIP Account Manager

Account ManagementConfirmed live in the last 24 hours

Full-timeCape Town, South AfricaHybrid

About the Job

Requirements

Experience as a Senior VIP Account Manager within the sports betting industry.
Previous experience with retention and retention strategies.
Ability to communicate and present effectively.
Ability to solve problems proactively.
Ability to work under pressure, in a team environment, multitask across projects and tasks, adjust quickly to change, and focus on new priorities.
Drive to achieve and exceed targets.
Willingness to work weekends.
Fluency in English.

Responsibilities

Build and maintain strong relationships with VIP customers to support retention and identify opportunities to enhance their experience.
Provide proactive support to VIP players, ensuring their needs are met promptly and effectively.
Monitor VIP player activity and engagement, and work on VIP-specific campaigns and promotions.
Analyze data and prepare internal reporting.
Work closely with internal departments to ensure seamless communication and execution of processes and deliver a high-quality experience for VIPs.
Stay updated with industry information, policies, and regulations in the iGaming sector.
Ensure data security.

About the role

As a Senior VIP Account Manager at Sporty, you will build and maintain strong relationships with our high-value clients, ensuring their satisfaction and overall experience. You will be responsible for providing personalised and tailored services to our VIP clients in the sports betting environment, resolving inquiries, requests or issues, fostering customer loyalty, retention and maximising revenue. The Senior VIP Account Manager will collaborate with different internal teams across the business and have a strong understanding of how the sports betting environment operates.

What you'll be doing

Building and maintaining strong relationships with VIP customers with the objective of retention and identifying opportunities to enhance their experience.
Providing proactive support to VIP players, ensuring their needs are met promptly and effectively.
Monitoring VIP player activity and engagement and working on VIP specific campaigns and promotions.
Responsible for analysing data and internal reporting.
Working closely with internal departments to ensure seamless communication and execution of processes, leading to best-in-class experience for VIPs.
Staying updated with industry information, policies, and regulations in the iGaming sector.
Ensuring data security.

What you'll bring

Experience as an Senior VIP Account Manager within sports betting industry
Previous experience with retention and retention strategies
Excellent communication and presentation skills
Outstanding problem-solving skills with a proactive approach
Have the ability to work under pressure, in a team environment and able to multitask with projects and tasks and adjust quickly to change and able to focus on new priorities
Strong drive to achieve and exceed targets
Willingness to work weekends
Fluency in English

What's in it for you

A competitive salary + individual performance based bonuses every quarter
20 days annual leave + public holidays
South African employment contract
Referral bonuses & flash bonuses
Top of the line equipment
Annual company retreats to provide great internal networking opportunities

If you're interested, we encourage you to apply! Every application is reviewed by a member of our team (AI is not used in our recruitment process), and we aim to respond within 48 hours.

About the Company

Sporty Group

Ad-free sports app offering live scores

Sporty Group runs Sporty.com, a free, ad-free sports app that provides top sports news, live football scores, football live streaming, sports odds, and interactive chats. The platform works by delivering real-time updates and content to users who can follow, like, share, and watch sports content within the app, with many social features including chats with football legends and influencers. Unlike many competitors, it does not show ads and focuses on building a large, engaged community through partnerships and sponsorships with sports organizations and brands. The goal is to attract a large user base by offering free access and then monetize through partnerships, sponsorships, and future premium features.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Campbell, CA
Founded: 2013

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