A high school diploma or GED equivalent and one year of customer service or public interaction experience are required.
Must possess a valid Texas driver’s license.
Must possess or be able to obtain Community First Aid and Safety, Cardiopulmonary Resuscitation (CPR), and Automated External Defibrillator (AED) certification within six months of employment.
Knowledge of the operational characteristics, services, and activities of sports leagues, recreation, and athletic facilities.
Knowledge of the principles and practices of recreation, sports programming, athletic programs, league and special-event planning, and coordination.
Knowledge of customer service principles and practices.
Knowledge of federal and state safety laws and regulations.
Skill in interpreting customer needs and expectations and resolving customer service and public relations issues.
Skill in analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Skill in responding to emergencies and determining corrective actions using available resources.
Skill in establishing and maintaining effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Skill in operating and maintaining a personal computer using point-of-sale and reservation/registration software, as well as communications equipment.
Skill in managing cash-handling and reporting processes.
Must be able to work irregular hours, including weekdays, weekends, holidays, and evenings; most work occurs in the evenings and on weekends.
Must be able to safely pull, push, lift, and carry items weighing up to 50 pounds.
Work may be required immediately before, during, or after an emergency or disaster.
Responsibilities
Assist in ensuring the delivery of high-quality and consistent athletic programs and leagues.
Plan, organize, facilitate, and instruct approved programs to meet community needs in alignment with the City’s strategic objectives, policies and procedures, and state and federal laws.
Monitor outdoor sports leagues onsite and provide materials and scorekeeping for participants and umpires.
Assist with preparing sports fields, including lining, dragging, and field maintenance as needed for leagues and programs.
Provide customer service to facility guests, program participants, and the general public.
Assist in promoting and coordinating city-wide special events, including event setup and teardown.
Assist with administrative activities, including maintaining computer records and managing cash.
Operate the computer registration/reservation system and sports-field lighting systems.
Maintain facility cleanliness and help provide a clean, comfortable, and safe environment; report potential and existing safety issues to supervisors.
Perform other duties as assigned or required.
Desired Qualifications
Experience in recreation, nature education, or athletic instruction is preferred.
Department:
Athletics
FLSA Status:
Nonexempt
Hiring Salary:
$14.43-$17.31
Welcome, ‘ist das Leben schön!’ (Life is good!) At the City of New Braunfels, we seek out people ready to serve the community, plan for the future, and preserve our well-renowned natural beauty. Our five Core Values serve as a cornerstone of our work: Integrity, Service, Visionary Leadership, Stewardship of Resources, and Cultural Heritage. Do our values speak to you?
What we’re looking for: A motivated and passionate team player to join the two-time Texas Recreation and Park Society's Gold Medalist New Braunfels Parks and Recreation Department. Under general supervision, assists in program, league, and event services to ensure customer satisfaction and safety for employees, clients and visitors at Parks and Recreation Department facilities and programs.
Benefits & Total Rewards:
Our City team members are our most valuable asset! We offer Total Rewards when you join our team.
2:1 match on retirement contribution
Vacation accrual starts at date of hire – up to 89 hours annually your first year
Get paid to stay – longevity pay on top of your regular pay after one full year
Tuition reimbursement program
Keep learning – professional and personal development training available
The responsibilities you’ll be trusted with:
The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.
Assists in ensuring the delivery of high quality and consistent athletic programs and leagues.
Plans, organizes, facilitates, and instructs programs as approved by the Supervisor to meet community needs; coordinated in alignment with the City’s strategic objectives, policies and procedures, and State and Federal laws.
Acts as an onsite monitor for outdoor sport leagues. Provides materials and scorekeeping for participants and umpires.
Assists in the preparation of sports fields, to include lining, dragging and field maintenance as needed for leagues and programs.
Provides effective and courteous customer service to facility guests, program participants, and general public.
Assists in promoting and coordinating city-wide special events, including event setup and tear down.
Assists in managing a variety of administrative activities including computer records and cash management
Operate computer registration/reservation system, sports field lighting systems.
Maintains facility cleanliness and is active in presenting a clean, comfortable, and safe environment; responsible for reporting potential and existing safety issues or concerns to supervisors to ensure patron safety.
Performs other duties as assigned or required.
Your knowledge and expertise that matter most for this role:
Education and Experience:
High school diploma or GED equivalent; AND one (1) year customer service/public interaction experience required, with recreation, nature education or athletic instruction experience preferred.
Required Licenses or Certifications:
Must possess a valid Texas Driver’s License.
Must possess or be able to obtain within six months of employment: Community First Aid and Safety/Cardiopulmonary Resuscitation (CPR) / Automated External Defibrillator (AED) certification.
Required Knowledge of:
Operational characteristics, services and activities of sports leagues, recreation, and athletic facilities.
Principles and practices of recreation, sports programming and athletic programs and/or league and special events planning and coordination.
Principles and practices of customer service.
Federal and State safety laws and regulations.
Required Skill in:
Interpreting customer needs and expectations and solving customer service and public relations issues.
Analyzing problems, providing alternatives, and identifying solutions in support of established goals.
Responding to emergencies and determining corrective actions using available resources.
Establishing and maintaining cooperative and effective working relationships with City employees, facility lessees and guests, event sponsors and vendors, and the general public.
Operating and maintaining a personal computer utilizing point of sale and reservation/registration software and communications equipment.
Effectively managing cash handling and reporting processes to comply with custodial duties.
Effective, clear, and concise communication, both verbally and in writing.
Your Work Environment:
Must be able to work irregular hours including weekdays, weekends, holidays, and evenings. Most work occurring in the evenings and weekends.
Work is performed in an office environment; outdoors in all weather conditions, with potential exposure to hazardous chemicals; is subject to sitting, standing, bending, and reaching for extended periods of time; and must be able to safely pull, push, lift and carry items weighing up to fifty (50) pounds.
May be required to work immediately before, during or after an emergency or disaster.
NOTE: This position is designated safety and/or security sensitive.
The City of New Braunfels is an equal opportunity employer. We do not discriminate on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, marital status, military status, order of protection status, or any other legally recognized protected basis under federal, state, or local law.