Account Manager DACH - SaaS, TMS

As we continue to expand our footprint across Europe and support customers with increasingly complex logistics ecosystems, strategic account management becomes a critical lever for long-We’re now hiring an Account Manager, a high-impact role responsible for owning, growing, and strengthening our accounts across Europe. This is a remote role from Germany or hybrid from Vienna, Austria. You will travel to visit our clients.

ABOUT THE ROLE

This role combines tactical thinking, commercial acumen, and executive-level relationship management. You will be responsible for developing and executing tailored account strategies that maximize customer value, deepen long-term partnerships, and drive revenue growth across complex logistics organizations.

Account Ownership, Growth, Account Planning & Management

· Own and manage a portfolio of regional customers across one or more European markets

· Develop a solid understanding of each customer’s business, logistics setup, and growth objectives

· Drive account growth through proactive upselling, cross-selling, and contract renewals

· Identify expansion opportunities within existing customers by aligning Alpega solutions to evolving needs

· Maintain strong customer satisfaction and retention through consistent engagement and follow-up

· Proactively manage risks related to churn, adoption, or commercial changes

Relationship Management & Commercial Execution

· Act as the primary trusted advisor for senior and C-level stakeholders within each account

· Lead the full commercial cycle, from opportunity identification to value articulation, proposal development, negotiations, and closed-won

· Conduct ROI and value discussions to demonstrate the value of Alpega’s SaaS solutions

· Collaborate with Pre-Sales and Customer Success to deliver impactful product demonstrations and solution positioning

· Ensure accurate forecasting and pipeline management for your account portfolio

Cross-Functional Collaboration

· Collaborate with Product and Pre-Sales to shape solution fit

· Work with Customer Success Managers to ensure seamless onboarding, adoption, and long-term retention of solutions

· Act as the voice of the customer to internal teams, informing product improvements, service enhancements, and long-term strategic planning

Performance, Reporting & Continuous Improvement

· Manage a performance-driven mindset by building pipeline, forecasting, prioritizing, and actively driving all open opportunities towards committed success

· Navigate complex enterprise setups where data or stakeholder engagement may be fragmented, making pragmatic decisions to move opportunities forward

· Evaluate account performance on a recurring basis and define actions that drive continuous improvement and revenue growth

WHAT WE LOOK FOR IN YOU

· Local language skills of assigned region (e.g German - C2 level and fluent in English, as is our internal business language)

· Willingness to travel and meet clients on site (DACH)

· Additional EU languages are an advantage

· Good understanding of logistics and supply chain processes

· Demonstrated success in B2B SaaS enterprise sales or account management

· Proven ability to build and nurture long-lasting relationships

· Confident operating in dynamic, fast-changing environments

· Entrepreneurial mindset: self-driven, resilient, and motivated by achieving impactful results

WHAT WE OFFER YOU

· A culture built on transparency, excellence, and personal development, where your wellbeing and growth truly matter

· Competitive Salary Package

· A flexible and remote working model

· A chance to shape the future of sustainable transportation by supporting customers across Europe

· Work in an international environment with 40+ nationalities and a dynamic, scaling SaaS business

· The opportunity to directly influence how leading global shippers and supply chain organizations operate and transform

**Please submit your CV in English.