Domestic Transportation Agent

Job Description

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow from origin to destination.
• Ensure accurate and timely data entry into the operational system.
• Track and trace Transcon shipments/files and provide reporting as required.
• Utilize the Export Transcon workflow on a daily basis.
• Ensure accurate and timely client and vendor billing.
• Ensure timely freight delivery and customs clearance when applicable.
• Interact with customers to arrange shipments and consistently meet customer service standards.
• Build and maintain positive working relationships with customers, vendors, and suppliers.
• Maintain compliance with all internal policies, company procedures, and applicable government regulations.
• Understand departmental process flow and identify opportunities to improve operational efficiency, productivity, and service quality.
• Understand customer requirements and ensure all Standard Operating Procedures (SOPs) are documented and maintained in DLSOPs.
• Meet established KPI standards and performance expectations in accordance with company policies and procedures.
• Maintain effective network communication by responding promptly to emails, requests, and inquiries from internal and external stakeholders.
• Escalate operational issues, exceptions, and service concerns to management when appropriate.
• Promote a culture of compliance by adhering to company policies, regulations, and ethical business practices while performing all duties with integrity and professionalism.
• Demonstrate and uphold the company's 10 Cultural Attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary

Qualifications

Knowledge

• Basic understanding of logistics, transportation, supply chain, or customer service operations preferred.
• Understanding of ocean documentation processes preferred.
• Basic awareness of regulatory and compliance requirements.
• Hazardous Materials certification preferred.

Skills

• Strong organizational and time-management skills.
• Effective verbal and written communication skills.
• Strong attention to detail and accuracy.
• Proficiency in Microsoft Office (Excel and Word).
• Ability to learn new systems and processes quickly.
• Fluent in English.

Behaviors

• Positive, team-oriented attitude.
• Proactive and dependable.
• Customer-focused with a strong sense of accountability.
• Adaptable and willing to learn in a fast-paced environment.

Education and Experience

• 6 months to 1 year of experience in logistics, transportation, operations, customer service, or a related field preferred; or an equivalent combination of education and experience.

Additional Information

Expeditors offers excellent benefits:

• Paid Vacation (first year prorated based off month of hire then eligible for 15 days) 
• Annual Paid Holidays (10)
• Potential Flexible Days (2)
• Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid, unused rolls over)
• 401(k) Retirement Savings Plan with employer match (Pre-Tax or Roth)
• Employee Stock Purchase Plan (ESPP)
• Medical, Prescription Drug, Dental & Vision Coverage
• Health Savings Account (HSA)
• Life and Disability Insurance
• Paid Parental Leave (additional eligibility criteria)
• Dependent Care Flexible Spending Account (DC FSA)
• Employee Assistance Program (EAP)
• Training and Personnel Development Program

Compensation: 26 to 28 (USD) (HOURLY)