Case Worker

B&B Outreach Case Worker - Cork Services 

**Multiple Vacancies**

35 Hours per week (M-F) 

Hybrid working between the Office and Case Working meetings 

Permanent Contract

€40,669.53 per annum

Role:

The role will involve supporting homeless service users in B&B accommodation to secure sustainable housing solutions, accessing services and engaging with medical and other community-based services. Working as a part of the Homeless Action Team, the Outreach Worker will play a key role in providing case management for households in homeless services and/or at risk of homelessness, to help them address their housing needs. 

Key Areas of Responsibility: 

1) Main Tasks

• To work with clients placed in various homeless Temporary Emergency Accommodation to assess their needs by using the Depaul Toolkit, with the aim of resettlement. 
• To work jointly with the Accommodation Placement Service, local Estate Agents, landlords and staff within the B&B services to swiftly secure the rental of long term properties.
• To work directly with service users by using a Case Management approach to achieve the best outcomes and be able to access other relevant wrap-around supports needed for client’s progression.
• To develop and maintain robust, effective working relationships with other agencies, using an interagency approach.
• To ensure that all clients information is recorded and stored as required (OTIS data base/ PASS/ other records) and in line with Data Protection regulations and DePaul’s Confidentiality Policy.
• To advocate and empower clients to overcome various barriers they encounter, liaise with teams from various services, and exit homelessness to more stable and suitable accommodation, desirable within the private rental market.
• To liaise with Cork APS and other agencies in relation to details of the households. Advocate for suitable, long term accommodation with support as required.
• To accompany clients for external appointments, prepare them for viewings etc.
• To work with the manager to develop the team to ensure its effectiveness in delivering agreed outcomes. Support management with delivering regular internal reports.
• In case of crisis intervention to provide visiting support to families and individuals placed in emergency homeless accommodation.
• To participate fully in meetings within Depaul and with external services, with the direction and support of the Line Manager.
• To work creatively and exercise initiative to help the service meet its core objectives and ensure service user’s needs are met.
• To manage referrals to the service, in line with the service’s objectives and aims.
• To support the managers in reviewing the delivery of the service in light of the agreed Depaul Ireland KPIs and the requirements of external funders.
• To ensure Depaul meets its strategic objectives, as detailed in the Service Delivery Plan for the service.

2) Other tasks

• To adhere fully to the Health & Safety Responsibilities, appropriate to the role especially in relation to lone working.
• To adhere fully to Organisational Risk Management Procedures, especially in relation to assessing risk and to lone working.

3) General Responsibilities

• To at all times undertake the role in a professional manner, always working in accordance with the aims, values and ethos of the Depaul. 
• To participate fully in meetings within Depaul and with external services, under the direction and support of the Line Manager.
• To participate fully in the supervision structure (including Induction and Progress reviews, monthly supervisions, JARs).
• To participate fully in all training, as required by the Organisation.
• To adhere to all Depaul Human Resources Policies and Procedures, especially in regard to Professional Boundaries, Confidentiality & the Code of Conduct.
• To contribute to the effective implementation of the Depaul’s Equal Opportunities Policy as it affects both the organisation and its work with service users.

The above list is not exhaustive; additional areas of responsibility may be added over time and flexibility to cover for other staff roles is required from time to time.  

Person Requirements:

• Social Studies /Case Management Accredited Qualification
• Certificate in homelessness prevention and intervention (Desirable)
• At least one year of working, as a case manager with service users with complex needs and co-ordinating support plans for service users. (Essential)
• At least one year of regular use of IT systems with a good proficiency in Excel & Word (essential)
• At least one year’s work experience of using Cloud applications, such as Salesforce (Desirable)
• Experience of working in liaison with other agencies within the voluntary and statutory sectors (essential)
• A clear understanding of the case management approach (essential)
• Experience in outreach or tenancy sustainment capacity (desirable)
• An understanding of why people become homeless or may be at risk of homelessness and the issues they present with
• An understanding of the Housing Led/First Strategy and familiarity with the Pathways to Home Strategy of the DHRE
• Excellent communication skills - both verbal and written and electronic (including statistical and qualitative reports).
• Ability to be a flexible and work in a variety of settings, with a variety of teams.
• An ability to work collaboratively with other agencies (both statutory and voluntary), be able to demonstrate an excellent work ethic.
• An ability to (and understanding of how to) advocate on behalf of the service users
• An understanding of the statutory and voluntary sector services available to homeless people and/or people with substance misuse issues.
• Ability to work according to the principles of Harm Reduction and Low threshold work.
• Excellent organisational skills and communication skills.
• An understanding of the health and safety issues, especially in regard to lone working
• An ability to show initiative and develop solutions to problems

Attitude: 

• Respect for the values and beliefs of Depaul and its founding partners
• A commitment to and an understanding of equal opportunities and diversity issues
• A commitment to high standards of Health and Safety good practise.
• Commitment to the provision of quality standards of services for service users
• A level of independence, self-motivation

WHY WORK FOR US?
Depaul is a cross border charity supporting some of the most marginalised individuals, couples and families experiencing homelessness. Our mission is to end homelessness and change the lives of those affected by it. Would you like to help us to meet our mission?
We are a values led organisation and aim, at all times, to live and breathe these values in our everyday work. Our values are based on four key principles:
• We celebrate the potential of people
• We put our words into action
• We aim to take a wider role in civil society
• We believe in rights and responsibilities

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EQUAL OPPORTUNITIES:
Depaul strives to create a diverse and inclusive programme and is committed to ensuring equality of access to our opportunities and equality of treatment for our staff in all our policies and practices. We welcome applications from individuals aged 18 and over from a diverse range of backgrounds.

Our Benefits

• Annual Leave Up to 3 years' service: 25 days per year
• 3 years' up to 5 years' service: 27 days per year
• Over 5 years' service: 30 working days per year (Exclusive of bank and statutory holidays)
• 10 public holidays each year with Good Friday as discretionary day.
• Day off and day pay for Christmas Day, St.Stephen's Day, and New Year's Day worked for shift workers.
• Non-Shift Workers: Paid day off on public holidays.
• Shift Workers: Expected to work on public holidays; receive an additional day of annual leave in lieu.
• Non-Rostered Employees: May be entitled to one-fifth of the normal weekly rate of remuneration for the public holiday.
• Pension Matched by the employer
• Health Assistance Each staff member gets access to a health cash plan so you can claim money back, up to set limits, on a number of treatments. This includes dental, optical, acupuncture and many more. Your children under 16 are also included on the plan.
• Life Assurance Four times salary
• Maternity /Adoptive Leave 18 weeks full pay
• Paternity Leave 2 weeks full pay
• Sick Leave Entitlement to sick pay starting from day 1 with level of entitlement increasing with length of service (subject to policy terms)
• Employee Assistance Program EAP is a confidential counselling service that provides support to company employees and their family. It is available 24/7, 365 days a year covering; Counselling, legal advice, financial information, career guidance, life coaching, mediation, health information, cancer support, autism support, infertility and pregnancy loss, elder care support, parent coaching and international employee support.
• Learning and Development Depaul’s Vision, Mission and Values course, this involves travel to meet the Depaul International family.
• Emerging Leaders, supporting workers that would like to develop their leadership skills and to progress to a management role.
• Online learning resources within Depaul’s award nominated online learning platform, Moodle. Mandatory training including, MAPA, Health and Safety, Child Protection, Fire Safety, and First Aid