Full-Time

Account Director

Posted on 6/27/2024

Insider

Insider

1,001-5,000 employees

Growth management platform for digital marketers

Enterprise Software
AI & Machine Learning

Senior, Expert

London, UK

Hybrid role based in London.

Category
Customer Success Management
Sales & Account Management
Required Skills
Sales
Data Analysis

You match the following Insider's candidate preferences

Employers are more likely to interview you if you match these preferences:

Degree
Experience
Requirements
  • 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS.
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills.
  • Proven track record of using sales & persuasive skills.
  • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients.
  • To cherish one of our core ethos: care. You’ll need to care for our clients and make sure they feel at home with our products and our around the clock support.
  • Passion for testing, measuring, and improving outreach and follow up effectiveness.
  • Strong communication skills in both writing and speaking (English).
  • High sense of responsibility and accountability.
  • A strategic thinker with excellent project and time management skills.
  • Experience negotiating and navigating contracts and legal discussions.
  • Thrives in a fast-paced, high growth, rapidly changing environment.
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication.
  • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist).
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts.
  • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required.
Responsibilities
  • Own a portfolio of existing accounts and take responsibility for their retention and growth.
  • Identify upsell and cross sell opportunities within existing accounts.
  • Proactively own renewals in accounts in cooperation with the Customer Success team.
  • Succeed in a team selling environment for maximum account penetration and coverage.
  • Consistently forecast monthly and quarterly performance.
  • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on 'C' and enterprise level negotiations.
  • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings.
  • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact.
  • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints.
  • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets.
  • Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition.
  • Achieving customer advocacy goals with the marketing team with success stories, and testimonials.
  • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution.

Insider has developed a Growth Management Platform (GMP) tailored for digital marketers, enabling businesses to manage and enhance their growth throughout the sales funnel. The platform utilizes artificial intelligence to create personalized customer experiences, which helps in increasing engagement and driving sales. Insider serves a wide array of clients, including notable Fortune 500 companies like UNIQLO and Singapore Airlines, and operates globally in major cities such as London, Paris, and Tokyo. The company follows a software as a service (SaaS) model, offering its platform on a subscription basis, which provides a consistent revenue stream and allows for scalability. Insider differentiates itself from competitors through its focus on AI-driven personalization and its established reputation among high-profile clients. The company's goal is to continuously improve its platform and maintain high customer satisfaction to ensure client retention and attract new businesses.

Company Size

1,001-5,000

Company Stage

Series E

Total Funding

$751M

Headquarters

Istanbul, Türkiye

Founded

2012

Simplify Jobs

Simplify's Take

What believers are saying

  • Insider raised $500M in 2024 to boost AI strategy and global expansion.
  • The company is expanding in Latin America, creating 160 jobs by 2027.
  • Insider's platform is used by Fortune 500 companies, enhancing its market credibility.

What critics are saying

  • Rapid expansion may strain resources and affect service quality.
  • Integration challenges from mergers and acquisitions could impact performance.
  • Reliance on AI exposes Insider to data privacy regulation risks.

What makes Insider unique

  • Insider offers a unified Growth Management Platform for digital marketers.
  • The platform uses AI to deliver personalized customer experiences across multiple channels.
  • Insider's SaaS model ensures scalability and steady revenue through subscription fees.

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Benefits

Professional Development Budget

Growth & Insights and Company News

Headcount

6 month growth

0%

1 year growth

0%

2 year growth

0%
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