INACTIVE
Full-Time
Account Director
AI-powered platform for personalized marketing experiences
AI & Machine Learning
Senior
London, UK
Required Skills
Sales
Communications
Management
Marketing
Requirements
- 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
- Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world!
- Proven track record of using sales & persuasive skills
- To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
- To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support
- Passion for testing, measuring, and improving outreach and follow up effectiveness
- Strong communication skills in both writing and speaking (English)
- High sense of responsibility and accountability
- A strategic thinker with excellent project and time management skills
- Experience negotiating and navigating contracts and legal discussions
- Thrives in a fast-paced, high growth, rapidly changing environment
- Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
- Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist)
- Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
- Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
Responsibilities
- Own a portfolio of existing accounts and take responsibility for their retention and growth
- Identify upsell and cross sell opportunities within existing accounts
- Proactively own renewals in accounts in cooperation with the Customer Success team
- Succeed in a team selling environment for maximum account penetration and coverage
- Consistently forecast monthly and quarterly performance
- Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
- Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
- Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
- Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
- Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
- Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
- Achieving customer advocacy goals with the marketing team with success stories, and testimonials
- Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution
Company Stage
Series D
Total Funding
$272.7M
Headquarters
, Türkiye
Founded
2012
Growth & Insights
Headcount
6 month growth
↑ 4%1 year growth
↑ 13%2 year growth
↑ 27%INACTIVE