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Account Director
Confirmed live in the last 24 hours
London, UK
Experience Level
Desired Skills
  • 7+ year experience in Customer Success Management, Account Management, or Sales, ideally in SaaS
  • Proven oral and written communication abilities, positive and energetic phone skills, and exquisite listening skills. Alas, we've got clients all over the world!
  • Proven track record of using sales & persuasive skills
  • To be a self-motivated and savvy tech bug, always in search of savvy solutions and ideas to improve our relationship with our clients
  • To cherish one of our core ethos: care. You'll need to care for our clients and make sure they feel at home with our products and our around the clock support
  • Passion for testing, measuring, and improving outreach and follow up effectiveness
  • Strong communication skills in both writing and speaking (English)
  • High sense of responsibility and accountability
  • A strategic thinker with excellent project and time management skills
  • Experience negotiating and navigating contracts and legal discussions
  • Thrives in a fast-paced, high growth, rapidly changing environment
  • Proven track record of driving decisions collaboratively, resolving conflicts, and ensuring follow-through with verbal and written communication
  • Strong presentation skills with a high degree of comfort with both large and small audiences and various levels of management (Senior Marketing Executives, IT management, Database administrators, and Data Scientist)
  • Proven track record of building relationships and need discovery with senior customer executives in large or highly strategic accounts
  • Experience in managing various stakeholder relationships to get consensus on solutions/engagements required
  • Own a portfolio of existing accounts and take responsibility for their retention and growth
  • Identify upsell and cross sell opportunities within existing accounts
  • Proactively own renewals in accounts in cooperation with the Customer Success team
  • Succeed in a team selling environment for maximum account penetration and coverage
  • Consistently forecast monthly and quarterly performance
  • Negotiate deals and contracts at various levels within the targeted account, with primary focus/importance on “C” and enterprise level negotiations
  • Participating in meetings with key stakeholders starting from onboarding kick-off and Business Review meetings
  • Discovering strategic needs and direction of the customers, setting goals and objectives with a customer that will enable the teams to drive business impact
  • Analyzing stakeholder mapping and setting overall strategy to capture right frequency in touchpoints
  • Taking ownership of renewal success and strategy to achieve key commercial/contractual targets
  • Ensuring Customer Success realization is achieved and recognized across key stakeholders and reaching NPS targets ensuring best customer experience and success recognition
  • Achieving customer advocacy goals with the marketing team with success stories, and testimonials
  • Monitoring market trends and industry analysis to nurture key stakeholders aligned with Insider Product and Strategic Roadmap execution

501-1,000 employees

Company Overview
Business Insider is an online platform that offers the latest business, celebrity, and technology news across America.