Insurance Customer Service Advisor
Next Insurance
Insurance Customer Service Advisor
Next Insurance
Online insurance platform for small businesses
Location: Rochester, NY (hybrid)
ERGO NEXT’s mission is to help entrepreneurs thrive. We’re doing that by building the only technology-led, full-stack provider of small business insurance in the industry, taking on the entire value chain and transforming the customer experience.
Simply put, wherever you find small businesses, you’ll find ERGO NEXT.
Since 2016, we’ve helped hundreds of thousands of small business customers across the United States get fast, customized and affordable coverage. We’re backed by industry leaders in insurance and tech, and we still have room to grow—that’s where you come in.
We are looking for a bright, motivated and driven individual to join our team and help us accomplish our mission of combining insurance know-how, innovative technology and world-class customer service. As a Support Specialist, you will ensure our customers receive a timely and quality customer experience while focusing on reviewing and accurately troubleshooting our customers needs and assisting in the management of their insurance policies. This is a fast paced role on a highly collaborative team where individuals have the chance to contribute meaningfully to a rapidly growing business in an exciting industry.
What You’ll Do:
What We Need:
Unstoppable Qualities:
The range displayed on this job posting reflects the minimum and maximum target for new hire salaries for the position in the location(s) listed. Within the range, individual pay is determined by additional factors, including, without limitation, job-related skills, experience, and relevant education or training. NEXT employees are eligible for our benefits package, consisting of our partially subsidized medical plan, fully subsidized vision/dental options, life insurance, disability insurance, 401(k), flexible paid time off, parental leave and more.
Don’t meet every single requirement? Studies have shown that some underrepresented people are less likely to apply to jobs unless they meet every single qualification. At ERGO NEXT, we are dedicated to building a diverse, inclusive and respectful workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
One of our core values is 'Play as a Team'; this means making sure everyone has an equal chance to participate and make a difference. We win by playing together. ERGO NEXT Insurance is an equal opportunity employer and prioritizes building a diverse and inclusive workplace. We provide equal employment opportunities to all employees and applicants of any type and do not discriminate based on race, color, religion, national origin, gender, age, sexual orientation, physical or mental disability, genetic information or characteristic, gender identity and expression, veteran status, or other non-job-related characteristics or other prohibited grounds specified in applicable federal, state, and local laws. ERGO NEXTs policy is to comply with all applicable laws related to nondiscrimination and equal opportunity and will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
US hourly range for this full-time position: 23 - 25 USD
Online insurance platform for small businesses
Next Insurance provides digital insurance for small businesses, sole proprietors, and self-employed professionals. It offers a range of coverages, including general liability, professional liability, workers' compensation, commercial auto, and business owner's policies, all through an online platform and mobile app. Users can get quotes, buy policies, and manage coverage in minutes. The company uses artificial intelligence and machine learning to tailor policies to specific industries, aiming to deliver more accurate and affordable coverage. By removing traditional insurance agents, Next Insurance streamlines the purchasing process and lowers overhead costs, passing savings to customers. Its target market spans contractors, retailers, fitness instructors, consultants, and other small businesses. The goal is to make it easy and cost-effective for small businesses to obtain the insurance they need through a digital, direct-to-consumer experience.
Explore more opportunities at Next Insurance