Cohu

Designs and sells semiconductor test equipment

Technical Support Specialist

Implementation & Technical Account ManagementConfirmed live in the last 24 hours

Full-timeNo salary listedRemote

About the Job

Responsibilities

Understand clients' process requirements and equipment interfaces.
Work on issue and root-cause analysis for assigned quality issues.
Close the loop with functional groups to resolve issues.
Routinely review technical subjects, including new requests and issues, with assigned key or focus account customers and follow up on them.
Extract and maintain customer-specific technical information suitable for customer processes and helpful for equipment manufacturing.
Participate in product beta-site evaluations, follow the onsite evaluation, and provide feedback on actual results.
Handle and follow up on escalated issues or task forces.
Participate in handler evaluations to support project success and provide weekly updates to top management.
Participate with the team in troubleshooting complex, mostly multidisciplinary issues.
Initiate Engineering Change Requests to improve product performance and quality.
Fulfill items defined in the personal contract.
Support other key or focus account customers when required.
Evaluate new handler layouts, train customers, and follow up on onsite platform installation for new Cohu THG customers.
Issue customer or technical bulletins for specific corrective actions or one-to-one product updates.
Follow processes related to each activity to achieve the required results.
Perform other tasks assigned from time to time.

Responsibilities -

•    To understand client(s) process' requirements and equipments' interface.
•    To work on issue(s) and root cause(s) analysis for assigned Ql(s).
•    To close loop with functional group for issue solution.
•    To routinely review with assigned Key/Focus account customer(s) and follow up on technical subjects (new request+ issues).
•    To extract and maintain necessary technical information by customer, that is suitable for customer process and helpful for equipment manufacturing.
•    To participate into the product beta site evaluation to follow and feedback actual evaluation result onsite.
•    To handle and follow up on escalating issues or tasks forces.
•    To participate and follow handler's evaluation to reach project's success and provide weekly updates to top management.
•    To participate with the team for trouble shooting complex issues, mostly multi-disciplinary issues.
•    To trigger Engineering Change Request for product improvement on performance and quality.
•    To be responsible for the items defined in personal contract.
•    Support other Key/Focus account(s) customers when required.
•    To evaluate new handler's layout, train customer and follow up on-site platform's installation for new Cohu THG customer(s).
•    To issue Customer's/Technical Bulletin for specific corrective actions or 1 to 1 product update.
•    To follow thoroughly, processes related to each of the activities needed to achieve respective required results.
•    Any task that may be assigned from time to time.

About the Company

Cohu

Designs and sells semiconductor test equipment

Cohu provides test and inspection equipment for semiconductors, including test/inspection handlers, MEMS test modules, test contactors, thermal sub-systems, and automated test equipment. These capital systems are designed, manufactured, and sold to test wafers, dies, and modules, with ongoing service and support contracts creating recurring revenue. What sets Cohu apart is its integrated portfolio that covers multiple test needs plus a global support footprint, enabling customers to test across automotive, consumer, industrial, and medical electronics. The company aims to help customers reliably test and validate semiconductor devices to ensure product quality and production yield.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: Poway, CA
Founded: 1945

Recently Posted Jobs

Explore more opportunities at Cohu

See more jobs