Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Ready to take ownership of enterprise Citrix/VDI environments and make a real impact for customers?
Looking for a role where you can combine technical expertise, problem-solving, and continuous improvement every day?

Practical Information

Location: Sofia, Bulgaria | Work arrangement: Remote| Contract type: Full-time| Visa status: Valid working visa for country of employment | Language requirements: Fluent/professional English and Bulgarian, written and verbal

As our new VDI System Service Engineer, you will ensure the stability, security, and performance of enterprise Citrix/VDI environments by managing incidents, service requests, changes, and problem resolution. You will troubleshoot complex technical issues, implement service improvements, and maintainaccurate documentation while delivering high-quality managed services. Working closely with customers and internal teams, you will help optimize the end-user experience and meet agreed service levels.

Key Responsibilities

Manage and resolve incidents to ensure a stable and reliable Citrix/VDI environment
Process service requests and implement approved changes in line with SLA commitments
Investigate and resolve recurring issues through problem management and root cause analysis
Perform platform maintenance, health checks, and housekeeping activities
Create and maintainaccurate technical and operational documentation
Collaborate with customers and internal teams to deliver continuous service improvements

What we need to see from you

Proven experience designing, implementing, securing, and managing enterprise Citrix/VDI environments
Strong troubleshooting skills with the ability to analyze, diagnose, and resolve complex issues in production environments.
Experience with workflows, blueprints, and automation, combined with a solid foundation in Linux and related technologies
Ability to deliver high-quality managed services while meeting customer expectations and SLA requirements
Strong communication and collaboration skills, with the ability to explain technical concepts clearly to both customers and colleagues
Excellent documentation skills, including creating and maintaining clear technical documentation and system records
A structured, proactive, and customer-focused approach to work; relevant Citrix, VMware, Windows, or Linux certifications are an advantage

Citrix Knowledge:

Strong experience with Citrix Virtual Apps and Desktops, including the deployment, configuration, and management of virtual desktops and applications
Hands-on experience with Citrix StoreFront, Citrix Gateway, PVS, and MCS for secure access and virtual machine provisioning
Proven ability to troubleshoot, optimize, and tune Citrix environments to ensure performance, stability, and a seamless user experience
Expertise in Citrix Profile Management and policy configuration
Basic understanding of Linux administration and troubleshooting

What we offer:  

Our company benefits vary based on your location, but always include:    

Global company culture: We defined our 6 core values through our company culture (https://www.softwareone.com/en/our-story/our-values)   
A mentor who supports your successful start and is at your side with advice and action   
President’s Club: Recognition awarded by leadership and your peers   
Lifelong education: A variety of training and development opportunities   
Hire to Grow: We optimize our internal structures and feedback culture constantly to be your Employer of Choice, today and in future

Job Function

Services
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

SoftwareOne

VDI System Service Engineer

About the Job

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Desired Qualifications

About the Company

SoftwareOne

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