Manager

Position Summary

At Samsung Electronics Canada, we take pride in the creativity and diversity of our talented people – they are at the forefront of everything we do. Their skillset and mindset drive our continued success. We want the best of the best at Samsung to join our team, not just those who fit into our Culture but those who will ADD to our Culture and make Samsung an even better place to work.
Did we catch your attention yet?
If you want to work for one of the most recognized brands in the world and one of the Top 100 Employers in Canada...and have a ton of fun…. then please keep reading!

Our Perks:
• Fantastic employee discount on all Samsung products
• Competitive Salary and Performance based incentive plan for all levels
• Employer paid Medical and Dental coverage from day one
• Group RRSP plan that helps you save for the future
• Free on-site gym to get your sweat on
• Subsidized Cafeteria; including free Starbucks coffee/latte machine
• Tuition Reimbursement to keep you learning/Access of Samsung U for 24/7 online learning
• Employee Referral program- we want great talent like you!
• Virtual Pet Care-to ensure the well-being and health of your beloved furry companions!
• Additional Well Being Days for better work life-balance!

The incumbent will focus on developing the Samsung Sell-out Platform for mobile products and the business expansion of Samsung Care+ and Samsung Finance+. This role will also support in Trade In business management for SECA. This role ensures that Samsung Canada continues to offer consumers innovative sell-out platforms that are seamlessly integrated across the channels by working with identified partners and internal stakeholders. This role will support the business development elements of the Samsung Care+ and Samsung Finance+ working collaborative with the global teams to gain insights on market performance and share best practices and those that can be implemented in Canada. This role will also work closely with HQ and North American counterparts to grow the business.

Role and Responsibilities

Essential Duties and Responsibilities:

Samsung Mobile Sell-out Platform Development

• Support the Sell-out platform strategy (Trade In / RV) in collaboration with the MXLT
• Support multiple phased projects, including working with internal stakeholders and partners to deliver project and business objectives
• Develop reporting and business management tools
• Manage partner relationship; liaise with partner to manage the trade-in program in D2C channel and in partner channels collaborate with PM, Marketing, Legal and customer service teams to design, finalize & implement the trade-in promotional offers

Samsung Care+ & Trade In / RV Business Development

• Liaise with partner to manage the SC+ program structure and operations in DtC channel and in partner channels (national Retail, Carrier)
• Report on, and oversee SECA’s Trade In program management. This includes vendor management, and rate negotiations with support of senior MX leadership team
• Collaborate with PM, Marketing, DtC, Legal and CS teams to design, finalize & implement the Trade and SC+ promotional offers
• Manage the T&Cs and SOWs for Trade In / SC+ promotional offers
• Manage SOWs for Trade In / SC+ product development and enhancement in collaboration with external Partner 
• Support and Follow-up on Partner invoices submissions, internal legal and financial processes to ensure execution excellence for Samsung Care+ and other programs Work with Marketing Team to finalize SC+ promo assets
• Drive business visibility through recurring weekly reports, comprehensive monthly analytics, and key attach-rate performance evaluations
• Enhance SECA’s device protection program – market analysis, competition benchmark, pricing analysis, promotion performance analysis
• Drive new service initiatives to improve program performance and increase Trade In & SC+ adoption
• Drive new initiatives to expand SC+ channel coverage in National Retail and Carriers
• Drive new initiatives to improve Trade In rates for SECA

Supervise and Manage MX Service Operations

• Responsible for having oversight of the day-to-day operations and administration of the various Mobile services of digital marketing programs and platforms such as Trade In, Samsung Care+, Samsung Finance+, Samsung Wallet, Samsung Health, and Galaxy Store
  

Skills and Qualifications

Requirements

Education:

• Bachelor’s degree or equivalent experience required
• PMP (or similar) designation an asset

Knowledge:

• Strong Microsoft office skills, especially with Excel, Word, and PowerPoint
• Proficiency with project management and process mapping tools (Microsoft Visio, Project, etc.)
• Thorough understanding of managing large, multi-stakeholder project deployments
• Able to identify risks early, exercises good judgement when escalating issues of varying urgency
• Sharp attention to detail with the ability to spot inconsistencies and troubleshoot potential issues
• Ability to manage relationships in a fast-paced environment, while demonstrating persistence and problem solving skills
• Professionalism, positive attitude, and the ability to work well with diverse perspectives are keys to success in this position
• Excellent interpersonal, written and verbal communication skills
• High comfort level working in a mixed matrix and fluid environment
• Ability to present to concisely and with impact to executive audiences
• Sense of urgency

Experience:

• Minimum 10 years of experience in mobile business development in products or services
• Minimum 10 years of experience in building Retention Strategy with expert understanding of partner networks, affiliate programs and aggregators
• Minimum 10 years of experience presenting at all levels of the organization both internally and externally
• Deep understanding and experience in the finance and retention sector specifically with emerging payment products
• Experience in managing vendors to review RFP/Contract and amendments, ensuring alignment with Legal requirements and relationship building
• Previous Project Management experience as it relates to New Product Introduction in the telecommunications and IT sector
  

The salary range for this role is expected to be between $93,000 to $128,000 and reflects base salary only. Actual pay will be determined based on a number of factors and may vary depending on job-related knowledge, competencies, qualifications, relevant skills and experience. This posting is for a current job vacancy.

The total rewards package for a Regular Full-Time employee may include a variable incentive, savings matching (RRSP/TFSA/NRSP), extended health and dental benefits with spending accounts, wellness and well-being benefits, development opportunities, and other employee perks.

Samsung is an equal employment opportunity employer.

Samsung has an accommodation process in place and provides accommodations for job applicants with disabilities as appropriate. Assessment and selection materials and procedures can be made available in accessible formats and methods as appropriate.  If you require a specific accommodation because of disability or medical need, please let us know when selected to take part in our recruitment process so that reasonable arrangements can be made for the appropriate accommodations to be in place as you move through our process.

We thank you for your interest in working for Samsung. Only candidates selected for an interview will be contacted.

Please note that we reserve the right to remove or modify job postings at any time.

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