HR Operations Specialist Business Service Center German Speaker

HR Operations Specialist BSC German Speaker

Unilabs · Porto, Portugal (Hybrid) · — · Posted 2026-10-26

Workplace: hybrid

Department: HR & Communication

Description

The HR Administation (Services) Specialist executes end-to-end employee lifecycle administration, data governance, and tier-1/tier-2 ticket resolution across global operations. Operating within an SLA-driven framework, this role validates employee lifecycle actions (hire-to-retire) and ensures high-quality inputs into local, regional, and global payroll processing engines. This role acts as the primary operational point of contact for employees and managers across countries regions (Swiss).

Key Responsibilities

·       Lifecycle Transaction Processing: Execute core HR operations—onboarding setup, job changes, transfers, leaves of absence (LOA), compensation adjustments, and offboarding/severance calculations in compliance with regional labor laws.

·       Payroll Input Governance: Collect, validate, and convert transactional lifecycle events into structured payroll inputs (e.g., gross-pay adjustments, time & attendance data, statutory deductions, recurring benefits). Prepare, audit, and transmit monthly transactional inputs to local payroll teams or external software providers.

·       Case Management & SLA Execution: Manage incoming Tier 1/2 employee and manager inquiries via the the HR Service Deck Ticketing system in line with HR service catalog. Ensure first-contact resolution (FCR) targets and response time SLAs are met.

·       HRIS Data Integrity: Validate and maintain high-data-integrity records in the One HR and local systems. Conduct routine audits of core HR data to preserve global data accuracy, reporting structures, and organizational hierarchies.

·       Document Management & Compliance: Generate standard employment contracts, addendums, verification letters, and exit documentation. Ensure strict adherence to GDPR, local labor codes, and data protection policies.

·       Process Optimization & Knowledge Base: Contribute to internal Standard Operating Procedures (SOPs) and keep Tier 0 (self-service) knowledge base articles updated for employees. Identify bottlenecks processes and support continuous improvement initiatives within the Business Service Center (BSC).

Requirements

.• 2–4 years of experience in HR administration (e.g., Workday, SAP SuccessFactors, or Oracle HCM) or HR operations within a Shared Services environment, supporting Switzerland market.

• Solid understanding of core HR operational processes and basic Swiss payroll input requirements.

• Proficiency with global HRIS platforms and ticketing management tools (e.g., ServiceNow, Zendesk).

• Strong attention to detail, organization, and customer-service orientation.

• Fluent in English and German.

Benefits

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