Patient Service Representative

The PSR will float to the following Primary Care locations: Clifton, Fair Lawn, Montclair, Glen Ridge, Nutley

Essential Job functions:

• Greets visitors, patients, and families in a friendly professional manner and directs them appropriately.

• Maintains an efficient patient flow through the registration process and provides excellent customer service to patients/families. 

• Promptly answers the telephone, directs all calls appropriately, takes an accurate message and delivers to the appropriate individual/demonstrates appropriate etiquette.

• Informs patients of delay in physician schedules, assists with patient comfort while delayed.

• Posts all self pay charges, collects payments, and provides patient with receipt. Accurately reconciles daily payments. Reconciles billing slips to daily schedule.

• Opens and closes batches properly, accurately reconciles collections, prepares deposits and documents corrections.

• Scans the insurance card, processes insurance verifications utilizing the on-line system, and updates the patient account. Updates patient information including demographics, insurance, HIPAA forms and financial waivers.

• Schedules appointments accurately according to department guidelines; using waitlist when applicable. Confirms future appointments as needed.  Review Eligibility and Phone report.

• Schedules and enters orders for diagnostic tests, and procedures, following all appropriate workflows.

• Works cooperatively with Patient Care Resources and clinical staff to ensure timely pre-authorizations.

• Completes referrals according to departmental guidelines and properly enters into the appropriate system.

• Effectively communicates problems, concerns, or issues to the Office Supervisor / Manager appropriately and promptly.

General Job functions:

• Performs various clerical duties such as faxing, photocopying, scanning, filing and mailings.

• Demonstrates flexibility with various work schedules, covers for other staff when asked including other office locations.

• Demonstrates the ability to adequately follow downtime procedures.

• Other job duties as required.

Physical Job Requirements: 

• Pushing and pulling, taking frequency and weight into consideration.

• Physical strength to lift heavy objects, carts, or items, taking frequency and weight into consideration.

• Physical mobility, which includes movement from place to place on the job, taking distance and speed into account.

•  Dexterity of hands and fingers.

• Balance is maintained during climbing, bending and/or reaching

• Endurance (e.g. continuous typing, prolonged standing/bending, walking).

Environmental Risks:

• Chemicals, Chemotherapy and Fumes

• Loud noises

• Vibration

• Extreme temperatures

• Confined spaces

• Allergens:  dust, mold and/or pollen

• Magnetic fields

• Radiation

• Sharps

• Latex

• Combative patients/visitors

Blood-borne Pathogens:

• Exposure to infectious hazards, blood, body fluids, non-intact skin or tissue specimens.

•  Contact with patients or patient specimens are possible.

• Unplanned or unexpected exposure.

Education, Certification, Computer and Training Requirements:

• High School Graduate or GED required.  Associate Degree preferred.

• Previous PSR experience preferred.

• Ability to communicate in English, both orally and in writing.

• Must have excellent customer service skills.

• Must have the ability to organize and perform multiple tasks in a timely manner.

• Knowledge of medical office and terminology preferred.

• Basic proficiency in computer use required.  Previous experience with Standard Office Technology in a Window based environment preferred.

•  Experience with EHR, Practice Management System and Departmental/Ancillary Systems preferred.

Travel: 

• Ability to commute to satellite offices as needed.