Program Manager: Payment
Identity, Integrity
Posted on 10/24/2023
INACTIVE
Lyft

10,001+ employees

Ridesharing app
Company Overview
Lyft's mission is to improve people's lives with the world's best transportation. The company operates a mobile platform for the ridesharing of cars, bikes, and scooters and serves over a million rides per day.

Company Stage

Series I

Total Funding

$4.4B

Founded

2012

Headquarters

San Francisco, California

Growth & Insights
Headcount

6 month growth

1%

1 year growth

-1%

2 year growth

2%
Locations
San Francisco, CA, USA
Experience Level
Entry
Junior
Mid
Senior
Expert
Desired Skills
Management
CategoriesNew
Product
Requirements
  • Bachelor's degree; MBA preferred
  • 6+ years of experience across Fraud and Payments
  • Knowledge of backend payment and fraud systems for both payment processors and fraud partners
  • Experience managing external partners in the payment and fraud ecosystem
  • Ability to think strategically and adapt nimbly in a high-energy, fast-paced environment
  • Strong organizational and time management skills, including managing multiple competing priorities, scheduling, and meeting deadlines
  • Work with internal teams to build new capabilities and implement complex initiatives
  • Excellent cross-functional collaboration skills with the ability to impact and influence outcomes in a matrixed environment
  • Analytical approach to problem solving and a track record of driving results through continuous improvement
  • Data driven approach for ongoing operational performance measurement and tracking
  • Ability to operate autonomously and take the lead on Payment or Fraud initiatives
  • Positive attitude and willingness to roll up sleeves and dig deep to achieve goals
  • Expertise on internal working of banking systems and card networks preferred
Responsibilities
  • Manage key financial products across payments and fraud partners by owning all key relationships and managing all components of the relationship including onboarding, escalation, and day-to-day management
  • Collaborate with Pii leadership by defining, executing, and communicating operational processes, standards, and best practices that work flawlessly and minimize firefighting
  • Act as Subject Matter Expertise (SME) for end to end payment processing or Fraud solutions such as Tokenization, Authorization, Capture, Settlement, Reconciliation, Dispute Management (Chargeback), Risk decisioning
  • Support cross-functional teams for Pii platforms to build out critical tools, create and automate processes where possible, and address longer-term or recurring issues
  • Own Pii issues from beginning to end by working with Engineering and external partners to troubleshoot and resolve issues in a systematic, timely fashion
  • Execute programs effectively by supporting implementation teams within Pii and across the entire company as a subject matter expert across payments and fraud
  • Work with internal and external stakeholder to optimize for increasing revenue while managing costs
  • Be responsible to maintain service levels globally