General Manager managed IT Infrastructure and Banking Services

Calling all innovators - find your future at Fiserv.

We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we're involved. If you want to make an impact on a global scale, come make a difference at Fiserv.

Job Title

GM managed IT Infrastructure and Banking Services

About your role:

You will lead the strategy, growth and performance of the shared-service solutions (SMS) portfolio for banks and credit unions operating across multiple charters. You will work with sales, delivery, business, technical, risk, legal, marketing, vendor and executive teams to convert portfolio strategy into actionable plans. Your work will help strengthen product direction, client value, revenue growth and profitability.

What you'll do:

• Own portfolio strategy, roadmap, revenue growth and profitability across Managed Network Solutions, Network Security Solutions, Hardware and Software Lifecycle Management, Unified Voice Solutions and Managed Hosting Solutions.
• Lead go-to-market planning, sales strategy and delivery channel alignment to support portfolio growth and client adoption.
• Establish processes to gather, analyze and prioritize client requirements, market needs, competitive threats and portfolio opportunities.
• Partner with sales and delivery teams to support a seamless transition from sale through implementation.
• Monitor portfolio value, costs, revenue and profitability across product lines, and use performance data to inform roadmap and investment decisions.
• Manage and develop business and technical teams responsible for network services, hosting services, network security services, hardware and software lifecycle management and unified voice services.
• Oversee strategic third-party vendor and partner relationships, including portfolio-related risk, legal and operational considerations.
• Responsibilities listed are not intended to be all-inclusive and may be modified as necessary.

Experience you'll need to have:

• 12+ Data Center, Cloud, Cyber and Back Office experience preferred
• 15+ years of experience in financial services, product management, portfolio management or related business leadership roles.
• 12+ years of experience managing product profitability, financial planning, portfolio performance or revenue growth across a product portfolio.
• 12+ years of experience working with banks, credit unions, multi-institution operations or financial technology delivery models.
• 12+ years of experience managing and developing teams, including individual contributors and people managers.
• 12+ years of experience leading product strategy, roadmap planning, go-to-market planning, executive presentations and cross-functional execution.
• 12+ years of experience managing vendor relationships, operational risk considerations, legal review processes or delivery governance for technology-enabled services.
• Bachelor’s degree or higher in Business, Finance, Technology, Product Management or a related field, or equivalent combination of education, related experience and/or military experience.

Experience that would be great to have:

• Experience with managed network, hosting, network security, unified voice, hardware lifecycle or software lifecycle solutions.
• Experience leading product integration planning across multiple technology platforms or delivery channels.
• Experience supporting marketing strategy, sales enablement or client-facing portfolio communications.

How you'll work:

• This role is on-site Monday through Friday. Fiserv considers in-person collaboration to be an essential part of this role as in-person office experiences help you with your overall onboarding experience and leads to stronger productivity.

Sponsorship:

You must currently possess valid and unrestricted U.S. work authorization to be considered for this role. Individuals with temporary visas including, but not limited to, F-1 (OPT, CPT, STEM), H-1B, H-2, or TN, or any candidate requiring sponsorship, now or in the future, will not be considered for this role.

Benefits at Fiserv:

• Fuel Your Life program to support your physical, financial, social, and emotional well-being.
• Paid holidays and generous time away policies.
• No-cost mental health support through Employee Assistance Programs.
• Living Proof program to recognize your peers’ extra effort with points redeemable for rewards.
• Eight Employee Resource Groups to foster a collaborative culture and expand your network.
• Unparalleled professional growth with training, development, and internal mobility opportunities.
• Medical, dental, vision, life, and disability insurance options available from day one.
• Retirement planning including 401k match and discounted shares with the Employee Stock Purchase Plan.
• Tuition assistance and reimbursement program.
• Paid parental and military leave.

Salary Range

$256,000.00 - $384,000.00

These pay ranges apply to employees in New Jersey and New York. Pay ranges for employees in other states may differ.

It is unlawful to discriminate against a prospective employee due to the individual's status as a veteran.

For incentive eligible associates, the successful candidate is eligible for an annual incentive opportunity which may be delivered as a mix of cash bonus and equity awards in the Company’s sole discretion.

Thank you for considering employment with Fiserv.  Please:

• Apply using your legal name
• Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).

Our commitment to Equal Opportunity:

Fiserv is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, disability, protected veteran status, or any other category protected by law. 

If you have a disability and require a reasonable accommodation in completing a job application or otherwise participating in the overall hiring process, please contact [email protected]. Please note our AskHR representatives do not have visibility to your application status. Current associates who require a workplace accommodation should refer to Fiserv’s Disability Accommodation Policy for additional information.

Note to agencies:

Fiserv does not accept resume submissions from agencies outside of existing agreements. Please do not send resumes to Fiserv associates. Fiserv is not responsible for any fees associated with unsolicited resume submissions.

Warning about fake job posts:

Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information. Any communications from a Fiserv representative will come from a legitimate Fiserv email address.