Why SoftwareOne?

SoftwareOne is a global software and cloud solutions provider and distributor, powered by around 12,000 people across more than 70 countries. But what really makes us SoftwareOne is our people: curious minds, different perspectives, and talented teams working together to solve real challenges and create meaningful impact. Here, you’ll have the opportunity to grow, explore new possibilities, and build a career that’s uniquely yours, while helping shape what’s next in technology.

The role

Delivery Customer Success Manager

SoftwareOne

Scope: Full-time | Hybrid Model | Location: Mexico City

Ready to be the driving force behind seamless customer operations and commercial success?
Do you enjoy coordinating multiple stakeholders, solving operational challenges, and ensuring customer requests are delivered efficiently from start to finish?

If so, this position is for you.

The Delivery Customer Success Manager acts as a key operational partner to our commercial team and customers. In this role, you will coordinate customer requests, manage quotations and renewals, and collaborate with multiple internal teams to ensure a smooth customer experience. You will play a critical role in driving activities forward, removing roadblocks, and ensuring customer needs are addressed efficiently from initial request through invoicing.

Key Responsibilities

Manage customer requests from initial inquiry through operational follow-up and invoicing coordination.
Prepare and manage quotations, renewals, and annual agreements for assigned accounts.
Provide operational support to Account Managers and help drive day-to-day customer activities.
Coordinate with internal teams to ensure timely execution of customer requirements and resolutions.
Proactively identify risks, remove operational roadblocks, and maintain clear communication with customers and stakeholders

What we need to see from you

Experience within the Information Technology industry is required; Microsoft licensing experience is a plus.
Proven experience supporting customers and commercial teams in a customer-facing environment.
Experience managing quotations, renewals, and customer operational requests from initiation through completion.
Ability to coordinate multiple stakeholders and drive activities across different business areas.
Strong prioritization, organization, and problem-solving skills in a fast-paced environment.
Intermediate English preferred.

Why join our team?

At SoftwareOne, you become part of a global organization that champions growth, innovation, and meaningful impact. Your development and well-being truly matter. These key benefits reflect what sets us apart:

Comprehensive health and well-being programs.
Continuous learning and career development.
Performance-based incentives.
Flexible and hybrid work models.

Job Function

Sales
Accommodations

SoftwareOne welcomes applicants from all backgrounds and abilities to apply. If you require reasonable adjustments at any point during the recruitment process, email us at [email protected].

Please include the role for which you are applying and your country location. Someone from our organization that is not part of the decision-making process will be in touch to discuss your specific needs and we will make every effort to accommodate you. Any information shared will be stored securely and treated in the strictest of confidence in line with GDPR.

At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. Additionally, we encourage experienced individuals that have taken an intentional career break and are now prepared to return to work to explore our SOAR program.

SoftwareOne

Delivery Customer Success Manager

About the Job

Requirements

Responsibilities

Desired Qualifications

Why join our team?

About the Company

SoftwareOne

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