Ocean Freight Operations Assistant Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge – big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post — www.tollgroup.com

KEY RESPONSIBILITIES

1. Ocean Freight Operations Management:

• Manage assigned ocean freight trade lanes under the direction of the Country Head of Ocean Freight.
• Handle booking management, shipment coordination, customer relationship management, shipment monitoring, schedule control, and system updates.
• Execute and supervise day-to-day ocean freight operations across import, export, and domestic transportation activities.
• Ensure cargo movements are completed accurately, timely, and in compliance with customer requirements and company procedures.
• Monitor shipment milestones, identify operational risks, and coordinate timely resolution of service issues.
• Maintain accurate operational records, documentation, and system updates.
• Coordinate closely with customers, carriers, overseas offices, agents, vendors, and internal stakeholders to ensure smooth service delivery.

2. Pricing, Trade Lane Support:

• Support pricing implementation and allocation management activities in collaboration with global, regional, and country stakeholders.
• Assist in maintaining ocean freight rates, carrier allocations, and pricing records.
• Support quotation preparation, rate validation, and tender execution activities when required.
• Monitor market updates and carrier developments to support pricing competitiveness and service quality.

3. Carrier & Vendor Management:

• Build and maintain effective working relationships with local carriers, shipping lines, transport vendors, and service providers.
• Support carrier performance monitoring and service improvement initiatives.
• Assist in identifying additional carrier and vendor options to support business growth and service requirements.

4. Team Coordination & Performance Support

• Coordinate and supervise the Hanoi Ocean Operations team to ensure daily operational activities are completed efficiently.
• Support workload allocation and resource planning within the team.
• Provide guidance and operational support to team members.
• Act as the primary escalation point for daily operational issues and customer service concerns in Hanoi.
• Monitor operational KPIs and provide regular performance updates to the Country Head of Ocean Freight.
• Promote teamwork, accountability, and customer-focused service delivery.

5. Compliance & Continuous Improvement

• Ensure compliance with company policies, operational procedures, and customer requirements.
• Identify opportunities to improve operational efficiency and service quality.
• Support process standardization and system improvement initiatives.
• Contribute to operational excellence and continuous improvement programs.

QUALIFICATIONS & EXPERIENCE

Education

• Bachelor's Degree in Logistics, Supply Chain Management, International Business, Maritime Studies, or a related field.

Experience

• 3-5 years of experience in Ocean Freight Operations, Freight Forwarding, or International Logistics.
• Solid understanding of ocean import, export, and freight forwarding operations.
• Experience in booking coordination, shipment management, documentation, and customer service.
• Previous experience as a Team Leader or Supervisor (1-2 years) is an advantage but not mandatory.
• Exposure to ocean freight pricing, carrier allocation management, or tender support is preferred.

Skills & Competencies

• Good knowledge of international ocean freight operations and shipping documentation.
• Strong customer service and stakeholder management skills.
• Ability to prioritize multiple tasks and work effectively under pressure.
• Strong communication and problem-solving abilities.
• Leadership potential with the ability to coordinate and guide a small team.
• Proficiency in freight forwarding systems and Microsoft Office applications, especially Excel.
• Good command of written and spoken English.

WHAT MOVES YOU?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.

What moves you?
 

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don’t meet all the requirements? If you have similar skills and are willing to learn then we encourage you to apply anyway. We know that some people hesitate to apply for jobs unless they meet every single qualification. At Toll, we value a diverse, inclusive and authentic workplace, so if you’re interested in this role but your past experience doesn’t align perfectly then please talk to us – you may be just the right candidate for this or other roles we have coming up.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities. 

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Vietnam and be prepared to undertake pre-employment checks including a criminal history check and medical.