Chief of Staff
OuterSignal
Chief of Staff
OuterSignal
Real-time customer data enrichment for e-commerce
We are building the customer intelligence and personalization layer for consumer businesses. Every business knows when an order comes in or a user signs up, but they only see 5% of the real story.
We show them the other 95%: not just who’s buying, but who that person actually is. That includes the execs, influencers, journalists, retail buyers, investors, and everyday customers who become a brand’s best evangelists. Our platform enriches every customer in real time with professional and personal signals, builds personas, and powers everything from surprise-and-delight outreach to smarter email flows, analytics, and BD leads.
We’re a small, high-performing team building the category-defining platform for customer intelligence, backed by a world-class investor base.
OuterSignal is hiring a Chief of Staff. This is a senior operating role with broad ownership across the company: turning strategy into execution, building the systems and cadence that keep a fast-growing team aligned, and owning the company-building projects that determine how well we scale.
This is a high-leverage role at an early-stage company. The right person will be the right hand to the CEO — and a trusted partner to the VP of Operations and executive team — taking direct ownership of the highest-stakes initiatives. They’ll build process out of ambiguity, protect executive focus, and define how the whole company runs. The company moves fast, and this person needs to match that pace.
You’ll join a product that delivers genuinely memorable customer outcomes, with case studies that speak for themselves, and a leadership team that moves with urgency.
What You’ll Do
Be the right hand to the CEO, partnering with them day to day to turn strategy into execution and owning the things that fall between the cracks
Act as a trusted thought partner and sounding board to the CEO, and more broadly to the VP of Operations and executive team, to help think through strategy, pressure-test decisions, and frame the trade-offs that matter
Protect executive focus: filter and triage what reaches the CEO, surface bottlenecks early, and keep the team’s attention on the decisions that matter most
Be a trusted point of contact for investors, partners, and vendors. Own these relationships day to day so leadership never becomes the bottleneck, and carry board meetings and fundraises from prep through follow-through.
Lead special projects across the org, including driving AI adoption across technical and non-technical teams
What We’re Looking For
3–7+ years in a Chief of Staff, startup operations, business operations, or founder’s-office role at a high-growth company: you’ve done the work, not just advised on it
A hands-on operator, not a consultant: you build process out of chaos and automate yourself out of the busywork
Strong business and financial fluency: comfortable in a model, setting targets, and reasoning about the numbers behind the plan
AI-native: you reach for AI tools to move faster by default, and you can drive that adoption across a team
Exceptionally organized and systems-minded, with crisp written communication and the presence to run a room of senior people
Most importantly: you want ownership. You like to move fast, solve “figure-it-out” problems, and aren’t afraid of messy early-stage work.
What We Offer
Impact: Join at the ground floor where your work directly influences company trajectory
Growth: Real brands already rely on us and we’re scaling fast, which means exceptional learning opportunities and room to grow with the company
Upside: Meaningful equity in a venture-backed company defining a new category
Team: Work directly with the founders and experienced operators
Submit your resume along with responses to the application questions. We review applications on a rolling basis and will reach out to qualified candidates to discuss potential opportunities.
OuterSignal is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Real-time customer data enrichment for e-commerce
OuterSignal provides a SaaS customer intelligence platform for e-commerce that enriches order data with real-time professional and personal signals to reveal high-value customers and potential strategic partners. It works by integrating with a brand’s existing tech stack to augment orders with actionable analytics, instant VIP detection, customer personas, and audience analytics, enabling targeted marketing like personalized email flows and surprise-and-delight outreach. The product differentiates itself by turning transaction data into people-focused insights (e.g., executives, influencers, journalists, retail buyers) and offering a combination of segmentation, personalization, and lead-generation tools for 150+ brands. The goal is to help brands identify hidden high-value customers and partners in their order histories to drive more effective marketing and partnerships.
Explore more opportunities at OuterSignal