General Manager

Job Description

We are looking for an ambitious, commercially minded and people-focused General Manager to lead Park Inn by Radisson Peterborough.

This is an exciting opportunity for an experienced hotel leader, or an ambitious Deputy General Manager or Operations Manager ready to take the next step in their career, to take ownership of an established hotel business, lead an experienced team and drive its continued commercial and operational success.

As General Manager, you will:

• Lead the business: Take full ownership of the hotel's financial and operational performance, with accountability for P&L, budgets, forecasting, profitability and the delivery of agreed business objectives.
• Drive commercial performance: Maximise revenue and profitability, with a particular focus on Rooms performance, corporate account development, market share and identifying opportunities to grow the wider business.
• Develop new business opportunities: Build strong relationships within the local and regional business community, proactively identify new revenue opportunities and strengthen the hotel's position within the Peterborough market.
• Lead through people: Build on the strengths of an established and experienced team, providing clear direction, support and development while creating an environment of trust, accountability and collaboration.
• Own operational excellence: Provide visible and effective leadership across the hotel, ensuring consistent standards, efficient ways of working and a positive guest experience.
• Champion the guest experience: Use guest feedback, quality measures and operational insight to identify opportunities for improvement and ensure our guests enjoy memorable experiences.
• Build strong relationships: Develop effective working relationships with hotel ownership, corporate stakeholders and local business partners, building trust and maintaining open and constructive communication.
• Drive financial and operational improvement: Bring commercial awareness and financial discipline to the business, identifying opportunities to improve efficiency, optimise resources and deliver sustainable results.
• Champion the Radisson brand: Embed our brand values, standards and service culture, bringing our Yes I Can! spirit to life through both colleague and guest experiences.

Qualifications

What we are looking for:

• Previous experience as a General Manager, Deputy General Manager, Operations Manager or in a similar senior hotel leadership position, with the capability and ambition to lead a hotel business.
• Strong commercial acumen and financial understanding, with experience of P&L management, budgeting, forecasting, revenue optimisation and cost control.
• A track record of driving Rooms performance, with an understanding of corporate demand, account management, pricing strategies and the commercial drivers of a rooms-led hotel.
• A proactive and commercially curious approach to business development, with the confidence to identify new opportunities, build external relationships and generate additional revenue.
• The ability to lead, motivate and develop an established team, building on existing strengths while providing clear direction and encouraging greater ownership and accountability.
• A visible, approachable and hands-on leadership style, with the confidence to engage at all levels of the business and adapt your approach to different situations.
• Strong relationship-building and influencing skills, particularly when working with hotel ownership, senior stakeholders and external business partners.
• The ability to balance operational priorities with commercial thinking, making sound business decisions and identifying opportunities to improve performance.
• A good understanding of guest satisfaction, brand standards, quality assurance, health and safety, legislative requirements and operational risk management.

Additional Information

Join us in shaping the future of hospitality.

If you're ready to bring your talent, energy and passion to Radisson Hotel Group, we'd love to hear from you.

At Radisson Hotel Group, Responsible Business is an important part of how we work. We aim to make a positive difference for our guests, our communities and a more sustainable future.

We are committed to Diversity, Equity and Inclusion, creating a workplace where everyone is welcomed, valued and supported to be themselves.

If there is anything we can do to support you during the application process, please let us know.

Apply now and help us make Every Moment Matter.