Full-Time
AV Engineer III
Updated on 8/17/2026
Astreya
1,001-5,000 employees
AI-powered managed IT services provider
No salary listed
London, UK
In Person
 Electrical Engineering (1) |
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- Advanced troubleshooting experience with audio and video routing systems, matrix switchers, displays, signal distribution technologies, EDID, HDCP, source/display resolution compatibility, and HDBaseT transport technologies.
- Knowledge of AV-related network infrastructure, connectivity, TCP/IP, HTTP, HTTPS, SSH, Telnet, FTP, IP addressing, DHCP, and network device connectivity.
- Experience supporting Dante-based audio networks, including Dante Controller configurations, crosspoint routing, audio paths, and synchronization.
- Ability to interpret AV system schematics, signal flow diagrams, and technical documentation.
- Knowledge of integrated AV system architectures, including AV inputs, outputs, digital signal processor configurations, control processors, switchers, and display technologies.
- Experience troubleshooting AV control systems, IP-enabled AV devices, DHCP and static addressing, and device communications using HTTP, HTTPS, SSH, and Telnet.
- Experience troubleshooting USB devices, USB hubs, USB extension technologies, and USB-over-Cat6 solutions.
- Ability to use AV administration and diagnostic tools for configuration validation, diagnostics, monitoring, and issue resolution.
- Receive and manage escalated AV incidents from Level 1 and Level 2 support teams.
- Validate ticket quality and ensure troubleshooting activities, diagnostics, and findings are documented before accepting escalations.
- Review troubleshooting performed by lower support tiers and ensure reasonable resolution paths have been exhausted before further escalation.
- Provide technical guidance and accountability to Level 1 and Level 2 support teams to improve first-time resolution rates.
- Perform advanced diagnosis and remediation of complex AV incidents.
- Identify root causes and implement corrective actions to restore service within agreed service levels.
- Provide troubleshooting support for AV-related network infrastructure and connectivity issues.
- Collaborate with Networking and Security teams for cross-functional issue resolution.
- Provide operational support and troubleshooting for Dante-based audio networks.
- Interpret AV system schematics, signal flow diagrams, and technical documentation to resolve complex system issues.
- Support and troubleshoot AV control systems and associated device communications.
- Troubleshoot USB device connectivity, USB hubs, and USB extension solutions in conference room and collaboration environments.
- Perform configuration validation, diagnostics, monitoring, and issue resolution using AV management and monitoring platforms.
- Coordinate with original equipment manufacturers, vendors, and third-party support providers for advanced troubleshooting and issue resolution.
- Manage Return Material Authorization processes, including defect identification, replacement coordination, and status tracking.
- Engage with internal support organizations, including Networking, Security, Workplace Services, and other technology teams, to resolve complex incidents and service-impacting issues.
- Participate in technical review sessions and problem management activities as required.
Astreya provides global IT managed services that design, deploy, and run enterprise technology environments across cloud, infrastructure, security, digital workplace, and AI services. It operates by integrating with a client’s existing stack and offering AI-powered capabilities, including AI OpsHub and an AI-driven Service Desk, to automate operations and support across hybrid cloud, data centers, and networks. The company differentiates itself by tightly integrating with client platforms and partner ecosystems (Google Cloud, Databricks, ServiceNow) and by using in-house AI tools, plus growth through acquisitions. Its goal is to help large enterprises run IT more efficiently and securely, while expanding capabilities through partnerships and strategic acquisitions, and supporting Cognizant’s AI-first managed services strategy after its planned acquisition.
Company Size
1,001-5,000
Company Stage
N/A
Total Funding
N/A
Headquarters
San Jose, California
Founded
2001
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Simplify's Take
What believers are saying
- AI OpsHub and 3CLogic Voice AI give Astreya fresh upsell hooks in 2026.
- Google Cloud Next 2026 and ServiceNow Store placements expand distribution through partner marketplaces.
- Cognizant's $600 million purchase funds broader cross-sell into AI infrastructure, workplace, and security accounts.
What critics are saying
- Cognizant integration starts now; duplicated roles and culture clash can hit engineers by Q4 2026.
- Astreya's hyperscaler concentration leaves revenue exposed if one Magnificent Seven customer rebids contracts in 2027.
- If Cognizant strips Astreya into a services layer, brand dilution kills hiring and deal flow.
What makes Astreya unique
- Astreya serves six Magnificent Seven hyperscalers, built on 25 years of data-center operations.
- AI OpsHub, launched April 14 2026, combines Google Cloud and ServiceNow with explainable automation.
- June 22 2026 Cognizant closed Astreya, validating its enterprise scale and production-grade infrastructure expertise.
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Benefits
Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Health Savings Account/Flexible Spending Account
Unlimited Paid Time Off
Flexible Work Hours
Paid Vacation
Paid Sick Leave
Paid Holidays
Hybrid Work Options
401(k) Retirement Plan
401(k) Company Match
Tuition Reimbursement
Corporate Wellness Program
Employee Assistance Program
Wellness Days
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Company News
Astreya, a global IT managed services provider, has expanded its AI-first service desk by integrating 3CLogic's voice AI platform with ServiceNow IT Service Management. The integration unifies voice interactions, incident management and AI insights in a single interface, eliminating the need for agents to switch between multiple systems. The platform delivers production-ready AI capabilities including real-time transcription, AI-driven guidance during live interactions, automated call summaries and AI-powered quality monitoring. 3CLogic holds ServiceNow's Elite Build Partner status, the highest technical integration level available. The integration aims to transform voice interactions into connected, searchable assets whilst enabling users to interact with AI agents via voice channels. Astreya says the unified approach addresses the complexity of modern enterprise service environments.
Cognizant Technology (CTSH) has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure, data center management, and enterprise networks, for approximately $600 million. Deal expected to close in Q2 2026.
Cognizant has agreed to acquire Astreya, a global AI-first IT managed services provider based in San Jose, California, for an undisclosed sum. The transaction, expected to close in the second quarter of 2026, will expand Cognizant's AI infrastructure capabilities and strengthen its position as an "AI builder". Founded in 2001 and operating across over 35 countries, Astreya provides managed services to six of the "Magnificent Seven" hyperscalers. Its proprietary AI OpsHub platform and expertise in designing and managing AI infrastructure across the full value chain will complement Cognizant's existing capabilities. The acquisition comes amid a projected $6.7 trillion AI data centre infrastructure buildout between 2025 and 2030, with the five largest hyperscalers expected to spend nearly $700 billion on infrastructure in 2026 alone.
Cognizant to buy Astreya for about $600 million. Published 04/29/2026, 04:34 AM Updated 04/29/2026, 04:36 AM (C) Reuters. By Milana Vinn and Natalia Bueno Rebolledo April 29 (Reuters) - Cognizant Technology has agreed to buy Astreya, an IT services and technology provider focused on AI infrastructure and data center services, in a deal valued at around $600 million, the company told Reuters. The deal is expected to strengthen Cognizant's AI infrastructure capabilities, as companies ramp up spending on the technology that is reshaping industries. The deal, expected to close in the second quarter of 2026 pending regulatory approvals, is likely to be announced on Wednesday. Cognizant has benefited from enterprise clients accelerating AI integration and automation as they migrate workloads to the cloud. The company has expanded partnerships with Microsoft and AI startup Anthropic to stay ahead of rivals in a highly competitive industry. "By acquiring Astreya and its proprietary AI tooling and production-grade infrastructure platform, which is complementary to Cognizant's AI builder stack, we will be even better-positioned to help clients architect their platform-led AI systems and operationalise them at scale," Chief Executive Ravi Kumar S said. The Astreya deal builds on a recent run of acquisitions aimed at strengthening Cognizant's AI business. The company bought tech consulting firm 3Cloud in January to expand its Microsoft Azure capabilities and acquired digital engineering firm Belcan in 2024 for nearly $1.3 billion. Founded in 2001, Astreya has spent nearly a decade managing data center infrastructure, AI lab environments and enterprise networks for six of the so-called Magnificent Seven tech firms. Cognizant, valued at $26 billion, has lost more than a third of its market value this year, weighed down by a weak demand outlook for IT services and AI-driven deflation fears. Is CTSH a bargain right now? The fastest way to find out is with our Fair Value calculator. We use a mix of 17 proven industry valuation models for maximum accuracy. Get the bottom line for CTSH plus thousands of other stocks and find your next hidden gem with massive upside.
Astreya, a global IT managed services provider, has launched AI OpsHub, a platform designed to transform how enterprises manage hybrid IT environments. The solution addresses the gap between cost pressures and AI adoption complexity by providing visibility into IT operations across fragmented systems. AI OpsHub integrates with Google Cloud and ServiceNow, alongside Astreya's proprietary solutions. The platform features a library of over two million IT operational tasks and includes explainable AI to provide transparency in decision-making. It aims to enable organisations to scale workloads without proportionally increasing headcount. The launch represents Astreya's largest investment in AIOps and is the first in a series of solutions planned for 2026. The company will showcase the platform at Google Cloud Next 2026 and ServiceNow Knowledge 2026 in Las Vegas.