Cone Health

Not-for-profit healthcare network delivering hospital care

Emergency Department Patient Concierge

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Part-timeGreensboro, NC, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Three years of customer service experience are required.

Responsibilities

Greet patients and guests upon arrival as the Emergency Department's first point of contact, creating a positive first impression.
Offer wheelchairs to patients who have difficulty walking or have symptoms that make them unsteady.
Guide patients and visitors to the registration desk.
Guide visitors accompanying patients to security to check in and receive a visitor pass.
Monitor patients in the waiting area and alert a nurse if a patient's condition is deteriorating.
Round on patients and visitors in the lobby to offer comfort items and updates on the status of their visit.
Monitor the waiting area and bathrooms for cleanliness.
Assist clinical staff by stocking the blanket warmer and ensuring wheelchairs are available in the lobby.
Help clinical staff locate patients in the waiting area when they are ready to be taken to triage or treatment areas.
Assist patients to triage or treatment areas when requested by a nurse or when they need additional help walking.

Desired Qualifications

A bachelor's degree is preferred.
Five years of customer service experience are preferred.

The Patient Concierge serves as an additional resource for patients, guests and staff in the Emergency Department. They will assist patients and guests with both physical and emotional needs during their visit by monitoring the waiting area, supporting patients or guests by providing updates and comfort items, performing service recovery when needed, and doing tasks that allow clinical staff to focus on patient care. This is a part-time position working 3:00 PM–11:00 PM shifts, 8 hours per day. Coverage is needed Monday through Friday and will be split between two team members Essential Function:<ul><li>Greet the patient and guests upon arrival as first point of contact with Emergency Department to create a positive first impression.</li><li>Offer wheelchairs to patients with difficulty walking or experiencing symptoms causing them to be unsteady.</li><li>Guide patients and support people (visitors) to registration desk.</li><li>Guide support people (visitors) with patient to security to get checked in as visitors and receive visitor pass.</li><li>Monitor patients in waiting area and alert nurse if patient’s condition is deteriorating.</li><li>Round on patients and support people in lobby to offer comfort items and updates of the status of their visit.</li><li>Monitor the waiting area and bathrooms for cleanliness.</li><li>Assist clinical staff by performing tasks like stocking blanket warmer, ensuring wheelchairs are in lobby.</li><li>Help clinical staff find patients in waiting area when ready to be taken back to triage or treatment areas.</li><li>Assist with helping patients to triage or treatment areas if requested by nurse or if patient needs additional assistance walking.</li></ul>Education:<ul><li>Required: High School Diploma or equivalent</li><li>Preferred: Bachelors Degree</li></ul>Experience:<ul><li>Required: 3 years customer service experience</li><li>Preferred: 5 years customer service experience</li></ul>License/Certification/Listing:

About the Company

Cone Health

Not-for-profit healthcare network delivering hospital care

Cone Health is a not-for-profit healthcare network that serves communities in Alamance, Forsyth, Guilford, Randolph, Rockingham, and surrounding counties by operating hospitals, primary and specialty care clinics, and centers for heart and vascular care, cancer treatment, women’s and children’s health, and advanced imaging. Its services are delivered through a system of hospitals, clinics, and the Cone Health Medical Group and Triad HealthCare Network, with revenue coming from patient services, insurance reimbursements, and government programs. The network differentiates itself by emphasizing community care and serving underserved populations, supported by a large staff, physician partners, and volunteers, and it holds recognized workplace culture awards. The goal is to provide high-quality, accessible healthcare and improve health outcomes across its diverse service areas.

Company size: 5,001-10,000
Company stage: Seed
Total funding: $100K
Headquarters: Greensboro, NC
Founded: 1953

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