Senior Director, Design - Human Resources and Finance

At Capital One, we are committed to transforming the digital products that drive our core Enterprise Staff Services which power our HR and Finance domains. Over 40,000 associates in Capital One utilize our platforms on a daily basis to accomplish their critical jobs to be done. As a result, we embrace a human-centered approach to our design process where our goal is to continuously improve and transform these products for our associates. 

Within our HR design team, our goal is to design best-in-class products and services that support our talent management, performance management, and hiring processes. Within our Finance design team, our goal is focused on creating products that enable our associates to perform better financial analysis, reporting, and forecasting. Throughout all of our work, we aim to instill loyalty and trust in all of our digital products through our high standards of craft, quality and security.

TEAM DESCRIPTION

Our HR and Finance Design team’s understanding of our associates is crucial to our success in building a portfolio of next generation HR and Finance products. Our team partners closely with our product managers, software engineers, and data scientists to ensure great end-to-end experiences for our associates that provide all of the capabilities they need to achieve their desired outcomes. This is an incredible role in which you have the rare opportunity to work at the vanguard of human-centered design, business strategy, and the next generation of enterprise platforms. As Sr. Director, you will help shape and deliver on a bold vision of how our HR, and Finance products are created, managed, and used within Capital One while impacting a wide array of use cases across all of Capital One’s business units and internal teams.

WHAT YOU WILL DO

Shape Strategy & Planning

• Collaborating with product, technology, operations and analyst teams to uncover customer and business needs, translating them into transformative, intuitive, user friendly, and on-brand UX and UI.

• Engaging in portfolio prioritization to help set the strategy for the cross-functional team, understanding the business objectives and key results you are targeting and influencing how the projects you shape in collaboration with partners will drive them.

• Shaping and evolving operating models including program planning, resourcing and effective collaboration across product, design, analysis and technology teams.

• Charting experience roadmaps that span near, medium and long-term horizons, aligning experience maturity to people, process, tech and data capabilities. 

• Managing through shifting priorities and fostering consistent alignment with senior partners to provide clear direction and input on product definition and business impact. 

• Advocating for the customer through human-centered design methodologies, including: discovery, ideation, research synthesis concepting, journey mapping, service blueprinting segmentation and user testing.

Lead & Develop Teams

• Building and leading successful teams by mentoring, coaching, and elevating junior team members. 

• Guiding team members by driving craft excellence in strategy, research, design frameworks, UX or UI, presentation and communication and partner alignment.

• Leading your team through career development plans to encourage talent growth and identification of destination talent.

• Participate in hiring by leveraging your professional, network reviewing resumes, conducting interviews and contributing to consensus sessions. 

Drive Design Execution from Discovery through Delivery

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities. 

• Demonstrating familiarity with design methods and tools to oversee design of concepts and prototypes from low to high fidelity. 

• Enabling scale through the creation of reusable design assets, processes, learnings and templates and components.

• Drive end-to-end strategic product and service design by:

  • Framing design methods, objectives and outcomes in alignment with business and user needs.

  • Advising researchers on intuitive and inventive ways to understand customer and associate needs, coupling user and business insights to create relevant and compelling UX and UI.

  • Striking a meaningful balance between standardization and innovation to drive efficiency, boldness and scale in design methods and outputs. 

  • Delivering compelling, visual and oral narratives to drive alignment and excitement with cross-functional stakeholders.

  • Overseeing the creation of high-fidelity design outputs and aligning them to implementation roadmaps to see them through to market.

THE PERSON

The successful candidate will have a proven track record of developing a vision, driving the action plan, and leading a design team in collaboration with cross-functional partners to deliver business results. The candidate will exhibit excellent people leadership skills to leverage the capabilities of peers, business partners and associates along with the ability to effectively influence senior leadership within Capital One. Strong business judgment, communications and analytical skills are essential. They will be a team player with the ability to work independently in a fast-moving environment and have the ability to multi-task with strong attention to detail.

Basic Qualifications

• At least 6 years of experience in leading a design team

• At least 12 years of experience in design, delivering products to market

Preferred Qualifications

• Master’s degree in Design or Human-Computer Interaction

• 8+ years experience working with enterprise products or platforms

• Experience in designing enterprise platforms, with a strong understanding of enterprise user needs and behaviors

• Experience working in a large financial institution or technology company

• Experience partnering with business, product management, and engineering leadership

• Exceptional written and verbal communication skills

• Exceptional interpersonal skills and relationship building across complex organizations

• Exceptional people management and development skills

• Exceptional workshop and meeting facilitation skills

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

McLean, VA: $264,300 - $301,700 for Sr. Director, DesignNew York, NY: $288,400 - $329,100 for Sr. Director, DesignRichmond, VA: $240,300 - $274,300 for Sr. Director, DesignSan Francisco, CA: $288,400 - $329,100 for Sr. Director, Design

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at theCapital One Careers website. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).