Operations Project Analyst

Who are we?

Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.

Why Join Howden US?

At Howden, we’re not just building a business- We’re rewriting the rules of what a global insurance broker can be. And now, it’s your turn to be part of something extraordinary. From three people and a dog to over 22,000 employees across 56 countries, we’ve grown into a $4bn revenue powerhouse with bold ambition: to become a $13bn business with 40,000 people by 2030.

We’re launching our US retail platform with the same entrepreneurial spirit that’s driven our success worldwide- and we’re looking for trailblazers to help shape the future.

Why Howden?

• You’ll Own It
  With 6,000 employee shareholders owning 34% of the company, our unique ownership model means you’re not just joining a team—you’re building a business you truly own.
• You’ll Be Empowered
  We’re a destination for talent where people are trusted to look after their clients and grow together. You’ll have the freedom to lead, backed by global scale and local expertise.
• You’ll Be Part of Something Bigger
  Our integrated platform spans broking, reinsurance, and MGA capabilities—giving you access to everything you need to deliver for clients and build something remarkable

We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. 

What is the role?

We are seeking an Operations Project Analyst to support the planning, execution, and governance of programs and projects across the US Retail business. This role sits within the PMO and works in close partnership with Program Managers to ensure initiatives are delivered with rigor, clarity, and strong business insight.

The Operations Project Analyst will be responsible for supporting program delivery through analysis, problem solving, and identifying how component parts affect the delivery of the program. This is an excellent opportunity for an analytically strong professional who wants to operate at the intersection of business operations, technology, and transformation in a fast-scaling insurance brokerage.

What will you be doing?

Project and Delivery Support 

• Partner with Project Managers to support the execution of assigned projects, including tracking workstream progress, dependencies, risks, and issues. 
• Coordinate with cross-functional stakeholders to gather updates, resolve action items, and support meeting preparation and follow-through. 

• Support change management activities for assigned projects, including stakeholder impact assessments, communication planning, and adoption tracking. 
• Develop and maintain program documentation, including project plans, status reports, RAID logs, and decision logs. 

• Support UAT planning and execution, working with business teams and technology partners to validate that solutions meet requirements. 

Reporting and Governance 

• Maintain accurate and timely project documentation in PMO tools (e.g., Monday.com) in accordance with governance standards. 

• Support portfolio-level reporting by consolidating status, risks, and milestones across assigned programs. 

• Contribute to benefits tracking and lessons learned documentation at program completion. 

• Assist in the development and maintenance of PMO templates, tools, and standard operating procedures. 

Requirements and Business Analysis 

• Conduct current-state analysis and gap assessments to support the design of future-state solutions. 
• Support the development of business cases and initiative intake documentation in alignment with PMO standards. 
• Elicit, document, and validate business requirements for assigned programs and projects in partnership with Program Managers and business stakeholders. 

• Develop clear functional specifications, use cases, user stories, and acceptance criteria to support technology and process delivery teams. 

Key Skills & Competencies

• Ability to synthesize complex or ambiguous information into a clear narrative and recommendation.
• Excellent written and verbal communication skills, with experience producing clear documentation for diverse audiences. 

• Proven ability to manage multiple tasks in a fast-paced environment with strong attention to detail. 

• Collaborative and proactive, with the ability to build effective working relationships across business and technology teams. 
• Demonstrated experience connecting analysis and project activity to business outcomes. 

Qualifications

• 3–6 years of experience in a project analyst or project delivery role—preferably within insurance brokerage or a related financial services environment. 

• Experience developing business cases, decision materials, or executive-ready communications.
• Experience supporting technology implementations or business transformation programs. 

• Familiarity with Agile, waterfall, or hybrid project delivery methodologies. 

• Proficiency with project management and portfolio tools (e.g., Monday.com, or similar). 

• Ability to operate across multiple disciplines and stakeholder groups in a matrixed organization.
• Bachelor’s degree in Business, Operations, Information Systems, or a related field. 
• CBAP, PMI-PBA, or equivalent business analysis certification is a plus. 

What do we offer in return? A career that you define.

Our business succeeds by allowing our people to make a mark in the areas they care about most: personal development, volunteering, and fundraising for charity, or creating new insurance products that address society’s greatest challenges.

And we know that separate home and work lives don't really exist. If you're happy and healthy at home, you're more likely to be happy and fulfilled at work – and vice versa. That's why we do our best to support our people in every aspect of their lives.

Compensation and Benefits

The expected base salary range for this role is $75,000 - $125,000; actual base salary will be determined based on factors including candidate experience and work location. This role is classified as non-exempt under the Fair Labor Standards Act (FLSA).

In addition to a competitive base salary, employees are eligible to receive a discretionary bonus. Howden also offers a variety of benefits and programs, subject to eligibility, including:

• Medical, dental, and vision insurance, including healthcare savings and reimbursement accounts
• 401(k) retirement plan
• Flexible Paid Time Off and paid parental leave
• Life and Disability insurance

Our sustainability promise

We’re on a life-long journey to become an ever-more sustainable group. It's a commitment to taking care of our people and the world we live in, to doing good business, and to making a positive impact wherever we can. Our governance processes, company policies, and review systems are all geared towards our goal of making a positive impact in the world. You can read more about our sustainability work here. 

What do we offer in return?

A career that you define. At Howden, we value diversity – there is no one Howden type. Instead, we’re looking for individuals who share the same values as us:

• Our successes have all come from someone brave enough to try something new

• We support each other in the small everyday moments and the bigger challenges

• We are determined to make a positive difference at work and beyond

Reasonable adjustments

We're committed to providing reasonable accommodations at Howden to ensure that our positions align well with your needs.  Besides the usual adjustments such as software, IT, and office setups, we can also accommodate other changes such as flexible hours* or hybrid working*.

If you're excited by this role but have some doubts about whether it’s the right fit for you, send us your application – if your profile fits the role’s criteria, we will be in touch to assist in helping to get you set up with any reasonable adjustments you may require.

*Not all positions can accommodate changes to working hours or locations. Reach out to your Recruitment Partner if you want to know more.

Permanent