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Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Personal Lines Retention Account Handler

Insurance Sales & AgencyConfirmed live in the last 24 hours
Full-timeDublin, IrelandNo salary listedIn-person

About the Job

Requirements

  • APA qualified as a minimum.
  • Experienced in customer service, retention, sales, or personal lines insurance.
  • Passionate about providing outstanding customer experiences.
  • Confident communicator who enjoys building relationships and earning trust.
  • Solutions-focused, with strong problem-solving skills and attention to detail.
  • Organised and comfortable managing multiple customer queries and priorities.
  • Committed to maintaining professional standards, continuing professional development requirements, and regulatory compliance.

Responsibilities

  • Build strong relationships with existing customers, helping them review and renew their insurance policies.
  • Understand each customer's circumstances and provide solutions tailored to their needs.
  • Support customers throughout the renewal process, ensuring a smooth and positive experience.
  • Handle customer queries and concerns with professionalism, empathy, and attention to detail.
  • Identify opportunities to enhance cover and introduce additional products where appropriate.
  • Deliver trusted advice that helps customers make informed decisions about their insurance needs.
  • Maintain accurate records and contribute insights that support continued service improvement.
  • Keep up to date with industry developments to ensure customers receive relevant and competitive solutions.

About the Company

Arthur J. Gallagher & Co.

Global insurance brokerage, risk management, consulting

Arthur J. Gallagher & Co. is a global insurance brokerage and risk management firm. It helps businesses, public entities, and individuals manage risk and obtain insurance through three segments: brokerage, risk management, and corporate. The brokerage unit offers a full range of retail and wholesale insurance brokerage and consulting services to match clients with coverage. The risk management unit handles contract claim settlements, claim administration, loss control consulting, and risk management information services to reduce exposures. The corporate unit oversees the company’s clean energy and other investments. The firm differentiates itself by providing end-to-end risk solutions across insurance placement, claims handling, risk counseling, and investment activities, rather than focusing on a single service. Its goal is to help clients manage risk effectively, protect assets, and pursue value through diverse investments, including clean energy.

Company size
10,001+
Company stage
IPO
Headquarters
Itasca, IL
Founded
1927

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