Associate Director - Outreach, Engagement, And Navigation

Job Description

St. Joseph Center is seeking an experienced Associate Director to lead a portfolio of programs serving individuals experiencing homelessness. This role provides strategic and operational leadership across programs, with responsibility for service quality, staff leadership, program performance, compliance, outcomes, and budgets. The Associate Director will help ensure people are connected to the services and resources they need with as few barriers as possible.

Key Responsibilities

• Lead and support program managers across assigned programs.
• Ensure high-quality, client-centered, strength-based, and accessible services.
• Develop program goals and lead implementation of key priorities, deliverables, and improvements.
• Oversee program performance, data quality, outcomes, compliance, and reporting.
• Manage program budgets and staffing resources.
• Coach and develop staff while fostering a collaborative, inclusive, high-performing team.
• Build strong relationships with community partners and other service providers.

Qualifications

What You Bring

• Experience leading programs serving people experiencing homelessness, low-income communities, or other high-need populations.
• Supervisory and program management experience, including budget oversight.
• Knowledge of homelessness services, continuum-of-care practices, and effective service linkage.
• Experience collaborating with community partners and public or social service agencies.
• Strong leadership, communication, organizational, and problem-solving skills.
• Bachelor’s or master’s degree in social work, psychology, public health, public policy, or a related field; relevant program management experience may be substituted.

Additional Information

Our Values

Dignity  |  Community  |  Integrity  |  Partnership  |  Social Justice  |  Radical Care

Work Environment

Regular use of a computer and HR technology platforms is required, along with the ability to manage detailed records and sustained periods of screen-based work. The role follows a hybrid work arrangement with regular onsite presence and occasional travel among Los Angeles-area locations. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of the role.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  The noise level in the work environment is usually moderate.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is frequently required to stand, sit, walk, stoop, talk, hear, reach above and below shoulders; use hand and finger dexterity, keyboarding and making and receiving telephone calls. The employee may be required on occasion to lift and or carry up to 20 lbs.

EEO:

SJC (St. Joseph Center) provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics or status as a veteran. In addition to federal law requirements, SJC complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Benefits:

Excellent Benefits package available.

Compensation: 80000 to 85000 (USD) (YEARLY)