Full-Time

Consumption Lead

Data Cloud & Agentforce

Posted on 3/6/2025

Salesforce

Salesforce

10,001+ employees

Cloud-based Customer Relationship Management solutions

Compensation Overview

$143.8k - $261.2k/yr

+ Incentive Compensation + Equity

Senior, Expert

Company Historically Provides H1B Sponsorship

Boston, MA, USA + 9 more

More locations: Seattle, WA, USA | Indianapolis, IN, USA | Washington, DC, USA | San Francisco, CA, USA | Austin, TX, USA | Dallas, TX, USA | McLean, VA, USA | Chicago, IL, USA | New York, NY, USA

Office-flexible role with an expectation to be in-office 2 days a week when local to an office.

Category
Customer Success
Sales & Account Management
Required Skills
Machine Learning
Data Analysis
Connection
Connection
Connection
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Requirements
  • 7+ years in customer-facing solutioning for Data, Analytics, AI, and CRM.
  • Full-stack technical qualifications (CRM, Data Architecture, AI/ML) and experience managing technical relationships with C-Level executives.
  • Ability to drive effective conversations at the C-level, facilitate difficult discussions, and handle objections adeptly.
  • Proven success as a trusted advisor, understanding customer motivations and needs to drive business value, and experience integrating complex data architectures.
  • Experience driving customer success in large, complex selling organizations.
  • Deep understanding of industry-specific use cases, data architectures, and integration patterns.
  • Persuasive verbal, written, presentation, and interpersonal communication skills that influence change in large organizations.
  • Staying up-to-date with emerging marketing, data-related, and AI technologies.
  • A self-starting attitude with the ability to handle tasks independently while collaborating remotely with customers and colleagues.
  • Commitment to data ethics and privacy, ensuring customer solutions adhere to relevant regulations and best practices in data security and privacy.
  • Hands-on experience building 0-1 products at startups or large companies.
  • Excellent workshopping and whiteboarding skills.
Responsibilities
  • Develop an understanding and knowledge of customer’s Salesforce Data Cloud & Agentforce implementation and evangelize the capabilities of Data Cloud & Agentforce.
  • Engage with strategic customers to understand their goals, assess their capabilities, and provide recommendations to help them accelerate consumption to achieve their business and technology objectives.
  • Have a passion for operational excellence that drives scalable consumption, ACV growth, and customer success.
  • Skilled at guiding impactful discovery conversations to unveil nuanced client needs and identify creative solutions through customization.
  • Guide a customer on org strategy, governance, and change management standard processes based on customer needs.
  • Demonstrate hands-on Data Cloud & Agentforce product knowledge by applying platform features and functions to customer business priorities and roadmap.
  • Proactively identify risks to the customer achieving their stated business goals and work with the account team to build a risk mitigation plan.
  • Produce and implement a comprehensive adoption path showing the current state, target future state with timeline, and an underlying enablement Plan.
  • Deliver value and innovation to a customer’s business by understanding our customers’ key business challenges and potential for growth.
  • Build and cultivate executive-level relationships with the customer’s IT and business executive leadership, sponsors, and decision makers to solidify our partnership and dedication to the customer business and IT sponsors & collaborator.
  • Working with the account team and Salesforce Execs, effectively network within accounts from the Executive-Level down, in order to help customers work towards their goals.
  • When appropriate, recommend additional Salesforce services and advisory experts needed to drive success.
  • Proactively communicates technical product changes, degradations, outages, end of life, and other relevant updates.
  • Collaborate with Salesforce product teams to deeply understand Salesforce solutions and roadmap, and advocate for key features needed for success across the Industry/Territory via Voice of the Customer feedback.
  • Collaborate with our sales and field engineering teams to accelerate the adoption and growth of the Salesforce Data Cloud platform in your accounts.

Salesforce offers cloud-based software solutions that focus on Customer Relationship Management (CRM). Its main product, Customer 360, provides tools for businesses to manage customer interactions across various functions like marketing, sales, and service. The company operates on a subscription model, allowing clients to access its services without needing expensive hardware. Salesforce differentiates itself by delivering customized solutions for different industries and aims to help businesses improve customer relationships and drive growth.

Company Size

10,001+

Company Stage

IPO

Headquarters

San Francisco, California

Founded

1999

Simplify Jobs

Simplify's Take

What believers are saying

  • Tableau Next positions Salesforce in the growing analytics sector.
  • New email deliverability features enhance marketing outcomes and customer satisfaction.
  • Partnerships with companies like CaixaBank open opportunities in the financial sector.

What critics are saying

  • Emerging CRM platforms offer similar features at lower costs, threatening market share.
  • Rapid AI advancements may outpace Salesforce's integration capabilities.
  • Data privacy concerns and regulatory changes could impact operations and increase costs.

What makes Salesforce unique

  • Salesforce's Customer 360 offers a comprehensive suite of CRM applications.
  • The Agentic Maturity Model advances AI capabilities for enterprise clients.
  • Salesforce's solutions are tailored for diverse industries, enhancing customer relationships.

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Benefits

Health Insurance

Life Insurance

401(k) Retirement Plan

Remote Work Options

Flexible Work Hours

Parental Leave

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

↑ 0%

1 year growth

↑ 0%

2 year growth

↑ 0%
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