Clinical Support Technician 3

As a community, the University of Rochester is defined by a deep commitment to Meliora - Ever Better. Embedded in that ideal are the values we share: equity, leadership, integrity, openness, respect, and accountability. Together, we will set the highest standards for how we treat each other to ensure our community is welcoming to all and is a place where all can thrive.

Job Location (Full Address):

211 Bailey Rd, Rochester, New York, United States of America, 14586

Opening:

Worker Subtype:

Regular

Time Type:

Time as Reported / Per Diem

Scheduled Weekly Hours:

As Scheduled

Department:

500289 Specimen Recvng-Clin Labs SMH

Work Shift:

UR - Day (United States of America)

Range:

UR URCB 205 H

Compensation Range:

$20.75 - $28.01

Responsibilities:

GENERAL PURPOSE
Under the supervision of the section Supervisor or Operations Coordinator, the Lab Clinical Support Tech III serves as a lead technician in performing, coordinating, and trouble- shooting more advanced duties in the laboratory. Exercises advanced knowledge, judgment and problem-solving skills. Is able to perform essential functions of a Laboratory Clinical Support Tech II and meets the criteria for completing training in advanced assignments and/or successfully completes training for Lab Clinical Support III level assignments as designated by section. Serves as a primary resource to physicians, nurses, and other laboratory personnel regarding specimen handling and processing.

SUPERVISION AND DIRECTION RECEIVED:

• Under supervision of the Specimen Management/Microbiology Receiving Supervisor.  Takes direction from the Operations Coordinator, Clinical Support Tech IV, or Medical Technologist II in the absence of the section Supervisor.

SUPERVISION AND DIRECTION EXCERCISED:

• None

MACHINES AND EQUIPMENT USED:

• Standard office equipment such as multi-feature ACD telephone, PC, copier, printer, scanner, fax machine, and the like. 
• Software systems such as Laboratory Information System (LIS), Hospital Information System (HIS), and related software applications. 
• Laboratory equipment may include operations of pneumatic tube system, centrifuge, automated pipette system, blood culture system, biosafety cabinet, scanner, cassette maker, and pre analytical laboratory automation system as applicable per laboratory section.  

JOB RESPONSIBILITIES:

• Uses advanced knowledge of specimen requirements and stability. 
• Follows appropriate transport/shipping protocols to prepare specimens for transport to the designated laboratory for testing.  (30%)
• Interprets physician’s requests and uses the appropriate protocol for handling unique patient registrations and LIS log-ins. 
• Uses advanced knowledge of the laboratory information system to perform functions such as; billing credits, test cancelations, result entries, report printing and printing of task and specimen tracking lists.  (20%)
• Receives incoming telephone calls and triages calls to appropriate laboratory as necessary. 
• Manages requests for faxed results and provides specimen requirements and stability information.
• Provides results to physician offices and health centers as necessary.  (15%)
• Provides problem resolution for sample handling, missing information, split samples, sample retrievals, misdirected samples, and requests for additional samples. 
• Independently follows up on all problems and discrepancies as needed with the Patient Accounts Office, Patient Registration, Medical Records and the laboratory Billing Office.  (15%)
• Trains new and current staff on new procedures. 
• Conducts remedial training as necessary.  (10%)
• Participates in quality monitors and initiatives. 
• Performs internal quality checks to facilitate smooth and accurate operations.  (5%) Promotes a positive employee engagement environment. 
• Proactively participates in regular feedback, communicating concerns, and supporting the implementation of improvement initiatives.  (5%)
• Performs other responsibilities and projects as assigned. 

FUNCTIONAL REQUIREMENTS:

• Ability to maintain a friendly and courteous professional manner at all times.
• Ability to interact effectively and professionally with co-workers and customers.
• Excellent computer and organizational skills.
• Ability to rotate shifts, weekends, and holidays as assigned.

GENERAL REQUIREMENTS:

• Adheres to all departmental and organizational policies and procedures.
• Demonstrates all aspects of ICARE values.

QUALIFICATIONS:

• Associate’s degree or some college level course work in science or a related discipline and one year of experience
• Or an equivalent combination of education, experience or certification. 
• Customer service experience preferred. 
• Knowledge of medical terminology, anatomy/physiology a plus. 

The University of Rochester is committed to fostering, cultivating, and preserving an inclusive and welcoming culture to advance the University’s Mission to Learn, Discover, Heal, Create – and Make the World Ever Better. In support of our values and those of our society, the University is committed to not discriminating on the basis of age, color, disability, ethnicity, gender identity or expression, genetic information, marital status, military/veteran status, national origin, race, religion, creed, sex, sexual orientation, citizenship status, or any other characteristic protected by federal, state, or local law (Protected Characteristics). This commitment extends to non-discrimination in the administration of our policies, admissions, employment, access, and recruitment of candidates, for all persons consistent with our values and based on applicable law.