Honor Health

Nonprofit healthcare system providing comprehensive care

Counselor – Admitting Services Intake

Clinical Support & Patient AdministrationConfirmed live in the last 24 hours

Full-timeTempe, AZ, USANo salary listedIn-person

About the Job

Requirements

A high school diploma or GED is required.
One year of related experience is required.

Responsibilities

Obtain complex financial information about patients from various sources, notify insurance companies, and assist in obtaining insurance authorizations.
Handle and track payments, special package plan agreements, and financial assistance paperwork; assist with Medicaid applications and alternative financing; and verify coverage from other third-party payers in a variety of hospital settings.
Secure payment for balances on inpatient and outpatient accounts.
Assist the supervisor and lead with monitoring patient financial issues and audit registration regulatory forms for accuracy daily or by shift.
Address complex financial issues with patients and explain financial policies; determine point-of-service amounts due and collect payment.
Obtain signatures on financial documents, including package plan agreements and insurance waivers.
Assist patients with the Medicaid application process by working with the DES office or assigned vendor, and monitor application status.
Follow up daily on unverified and pending accounts and ensure regulatory forms are completed and signed in a timely manner.
Ensure all demographic and financial information, including insurance verification and eligibility, is recorded on accounts.
Monitor authorization through dates and update authorizations as needed; notify Case Management when patients are likely to exhaust Medicare days.
Educate patients about their rights, obligations, and policies, and ensure accounts are secured or take necessary steps to secure them.
Perform cashiering duties, including receiving and posting payments to patient or general ledger accounts, preparing receipts, daily bank deposits and batch receipts, and maintaining a balanced cash drawer.
Adhere to third-party payer requirements for government and commercial payers, including DNV requirements, EMTALA provisions, HIPAA, and reimbursement criteria.
Keep management informed of unique situations and problem accounts while identifying opportunities to improve work processes.
Update financial and demographic information in the ADT system.

Desired Qualifications

An associate degree or business school diploma is preferred.
Two years of hospital registration or related-field experience with customer service experience and insurance verification is preferred.

Primary City/State:

Tempe Medical Center - 1500 S Mill Ave Tempe, AZ 85281

Category:

Healthcare Support

Shift:

Day

Department:

Registration Admitting



DAYS MON-FRI 0730-1600

Great care starts with great people. (Like you.)

At HonorHealth, you’ll find something special. From humble beginnings in 1927 to one of Arizona’s largest nonprofit healthcare systems, our culture is built on warmth and neighborly kindness. Behind every smile is a highly skilled professional with deep expertise and an unwavering dedication to what matters most — caring for the health and well-being of people and communities across the greater Phoenix area.

Responsibilities:

JOB SUMMARY

Ensures patients have coverage for their hospital stay. Obtain complex financial information regarding patients from various sources, notify insurance companies and assist with obtaining insurance authorizations. Handles and tracks payments, special package plan agreements, financial assistance paperwork; assists with obtaining Medicaid applications, alternative financing and verifying coverage from other third party payers in a variety of hospital settings. Secures payment for balances on inpatient and outpatient accounts. Assist Supervisor and Lead with the monitoring of patient financial issues and audit registration regulatory forms for accuracy daily or by shift. Updates financial and demographic information in the ADT system.

ESSENTIAL FUNCTIONS

Addresses complex financial issues with patients; explains HonorHealth financial policies. Determines point of service amounts due and collects. Obtains signature on all financial documents, include package plan agreements and insurance waivers. Assists with the application process for Medicaid coverage by working with DES office or the vendor assigned to fulfill the Medicaid application. Monitors status of Medicaid applications.
Performs daily follow up on unverified and pending accounts; ensures that all regulatory forms are completed and signed in a timely fashion. Ensures all demographic and financial information (including insurance verification and eligibility) is on account.
Monitors authorizations for through dates and updates authorizations as needed. Notifies Case Management of patients that are likely to exhaust their Medicare days. Educates patients regarding rights, obligations and policies. Ensures account is secured or takes necessary steps to do so.
Performs general cashiering duties as necessary including receiving and posting payments to appropriate patient accounts and/or general ledger account. Prepares receipts, daily bank deposits and batch receipts. Maintains balanced cash drawer.
Adheres to all third party payer requirements for both government and commercial payers such as DNV requirements, EMTALA provisions, HIPAA and reimbursement criteria. Keeps management informed of all unique situations and problem accounts while identifying opportunities to improve work processes.

EDUCATION

High School Diploma or GED Required
Associates Or business school diploma Preferred

EXPERIENCE

1 year related experience Required
2 years of hospital registration/related field with customer service experience/insurance verification Preferred

LICENSE AND CERTIFICATIONS

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About the Company

Honor Health

Nonprofit healthcare system providing comprehensive care

Preparing company summary for Honor Health.

Company size: 5,001-10,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Scottsdale, AZ
Founded: 2013

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