Senior Program Manager - Salesforce Success Central, SFSC

Description

Do you want to build the training, community, and events that help Amazon teams succeed with Salesforce? Do you want to work alongside program managers and security engineers who share ownership of what they ship? Do you want to use AI to invent and simplify?

Salesforce Success Central (SFSC) delivers products and programs that improve the return on investment in Amazon's enterprise-wide Salesforce deployments. We are adding a Senior Program Manager to the team that runs training, community, and events for Amazon's Salesforce builders. You will own defined workstreams, share others with experienced teammates, and work with the Salesforce account team on shared plans.

Your work spans four enablement programs and you will own significant enterprise wide programs. You will help deliver the security and operations course for Amazon's Salesforce org owners and grow the builder community. Each year, the team also leads Amazon's presence at Dreamforce and TDX and runs SalesforceCon, Amazon's annual internal conference for Salesforce builders. You will own workstreams in each event. Across these programs, you will set goals for the work you own, contribute to narratives for directors and vice presidents, and build AI automation that teammates reuse.

Key job responsibilities
- Own defined workstreams across SFSC's training, community, and enablement programs, and set the goals and metrics for the work you own
- Work with SFSC technical program managers to deliver the security and operations training program, including content updates, assessments, user acceptance testing, and compliance reporting
- Help grow the Salesforce builder community through monthly calls, an active Slack channel, and shared targets for active users, response rate, and satisfaction
- Coordinate parts of Amazon's builder presence at Dreamforce and TDX, from registration and speaker submissions to follow-up sessions on the top announcements
- Lead workstreams within SalesforceCon, such as agenda, speakers, workshops, venue, or post-event surveys
- Work with the Salesforce account team on shared program plans, including onboarding for Salesforce staff who work on Amazon programs
- Turn builder feedback into input for SFSC's product roadmap
- Build AI automation for content updates, dashboards, and reporting, and share it across the team
- Contribute to program strategy and the narratives that go to directors and vice presidents
- Identify risks early, escalate them with a plan, and remove process steps that no longer add value
- Mentor program managers and technical program managers, and take part in hiring for SFSC

A day in the life
Your work follows a program calendar you share with the team. You collaborate with team of program manager and own enterprise progreams. When training content falls out of date, you and SFSC security engineers update it and test it before org owners see it. Between events, you help plan and run the community call and Slack channels that keep Amazon builders current on Salesforce changes In the months before SalesforceCon, you help build the event plan with SFSC teammates and the Salesforce account team. You own parts of the agenda, speakers, workshops, and venue. Throughout the year, you work side by side with other program managers, Salesforce and service owners across the Amazon business.

About the team
Salesforce Success Central sits at the intersection of security, SaaS platform engineering, and enterprise operations. The team is small, so your work ships fast and has visible impact across the organization. You will build expertise in running enterprise third-party platforms at a scale that few companies operate, and you will partner with hundreds of teams across Amazon who rely on your enablement programs. We seek out and celebrate a diversity of ideas, perspectives, and technical backgrounds.

About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.

AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Basic Qualifications

- 5+ years of program or project management experience
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end to end delivery, and communicating results to senior leadership

Preferred Qualifications

- 2+ years of driving process improvements experience
- Master's degree, or MBA in business, operations, human resources, adult education, organizational development, instructional design or related field
- Knowledge of general AI tools
- 2+ years of communicating with and presenting to executive and senior audiences experience
- 5+ years of Salesforce experience
- 3+ years owning end-to-end programs with external partner or vendor relationships
- Experience delivering large-scale conferences or events (500+ attendees).

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.