All Accor

Global hotel management, franchising, loyalty program

Guest Service Agent – Front Office

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeHyderabad, Telangana, IndiaNo salary listedIn-person

About the Job

Requirements

A relevant diploma or degree in Hotel Management is required.
At least 6 months to 1 year of experience is required.
Knowledge of Opera is advantageous.
The candidate should demonstrate multitasking, problem-solving, service orientation, interpersonal teamwork, flexibility, initiative, and sincerity.

Responsibilities

Assist guests with check-in and checkout, and perform cashiering duties.
Review arrival lists and prepare compendiums before guests arrive; check guests into the system when necessary.
Welcome arriving guests, register them, and issue room keys according to departmental standards and procedures.
Ensure members receive their benefits consistently and that repeat guests and other VIPs receive special recognition and service; prepare and send welcome cards and amenities to rooms before guest arrival.
Liaise with relevant departments to ensure guests’ requests and needs are met.
Update and maintain the repeat-guest history system.
Promote inter-hotel sales and in-house facilities according to departmental standards to maximize revenue.
Handle guests’ complaints and comments tactfully and efficiently.
Handle guests’ mail and messages, and answer phone calls.
Protect guests’ privacy and confidentiality by ensuring their details are not disclosed.
Monitor in-house credit matters and act on discrepancies.
Alert Security or the Duty Manager to suspicious people or articles.
Maintain complete knowledge of food and beverage services, outlets, and hotel services and features.
Know and follow hotel fire, life-safety, and emergency procedures.
Attend briefings, meetings, and training as assigned by management.
Report for duty on time wearing a clean, complete uniform.
Maintain a high standard of personal appearance and hygiene.
Perform other reasonable duties assigned by hotel management.

Desired Qualifications

Knowledge of Opera is advantageous.

Job Description

Primary Responsibilities

Front Office Operation

Assist guests with check in and checkout, as well as other cashiering duties
Review arrival lists and prepare compendiums prior to guests’ arrival and check-into system if necessary
Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
Ensure that members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
Liaise closely with other relevant departments to ensure that guests requests and needs are met
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
Handle guests’ complaints and comments tactfully and efficiently
Handling guests’ mails, messages, and answering of phone calls
Maintain the privacy and confidentiality of all guests by ensuring that no details of the guests are disclosed
Be vigilant in regard to in-house credit matters and act upon any discrepancies
Alert Security or Duty Manager of suspicious looking person(s) / articles

Other Responsibilities

Maintain complete knowledge of all food & beverage services, outlets and hotel services/features
Be fully conversant with hotel fire & life safety/emergency procedures
Attend all briefings, meetings and trainings as assigned by management
Report for duty on time wearing clean and complete uniform at all times
Maintain a high standard of personal appearance and hygiene at all times
Perform other reasonable duties assigned by the Management of the Hotel

Qualifications

Your experience and skills include:

Relevant diploma / degree in Hotel Management.
Minimum 6 months to 1 year of experience.
Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
Displays high level of flexibility, initiative, sincerity and team work.
Knowledge about Opera would be an advantage.

Additional Information

About the Company

All Accor

Global hotel management, franchising, loyalty program

Accor is a global hospitality group with a wide range of hotel brands spanning economy to luxury. It earns revenue from room bookings, food and beverage services, and management fees from franchised properties, while providing hotel management and franchising services to partners. The company runs a loyalty program, A Club, to keep guests returning, and expands its capabilities through acquisitions like Adoria and a stake in Squarebreak to broaden its offerings. Its goal is to grow its footprint and deliver consistent, responsible guest experiences worldwide by leveraging global expertise and local know‑how, with a strong focus on sustainability.

Company size: 10,001+
Company stage: IPO
Headquarters: Issy-les-Moulineaux, France
Founded: 1967

Recently Posted Jobs

Explore more opportunities at All Accor

See more jobs