Senior Sales Support Technician

KEY RESPONSIBILITIES

Support the preparation, setup, and operation of aerospace communication systems used in customer demonstrations and technical presentations. 
Assist with deployment and configuration of ground station equipment, antennas, RF systems, satellite communication terminals, and related hardware. 
Participate in field demonstrations, trade shows, and customer engagement events to help showcase system capabilities. 
Work closely with Sales Consultants and technical teams to ensure demonstrations accurately represent system performance and capabilities.
Prepare and configure communications equipment, hardware, and software prior to customer demonstrations or test activities. 
Assist in validating system performance and verifying that equipment is operating correctly prior to demonstrations. 
Support integration and connectivity between ground systems, communication payloads, software tools, and network infrastructure. 
Maintain demonstration equipment, test hardware, and supporting tools to ensure readiness for field use.
Assist with diagnosing and resolving technical issues during demonstration activities or system testing. 
Provide hands-on support for RF systems, communication equipment, network connectivity, and hardware integration. 
Coordinate with engineering teams to address system issues or performance anomalies discovered during demonstrations or testing. 
Manage inventory, transport, and preparation of demonstration equipment used for customer engagements. 
Ensure proper handling, packaging, and transport of sensitive technical equipment. 
Support logistics planning for field deployments, including shipping, equipment preparation, and setup coordination. 
Support Sales Consultants during technical discussions with customers by assisting with equipment setup and system operation. 
Help demonstrate system functionality and capabilities during live customer demonstrations. 
Assist in documenting demonstration results and gathering feedback to support future product improvements. 
Work closely with engineering, operations, and business development teams to ensure demonstration environments accurately reflect product capabilities. 
Provide feedback to engineering teams regarding demonstration performance, usability, and potential improvements. 
Support internal testing and validation activities when demonstrations require integration with engineering prototypes or development systems. 

JOB REQUIREMENTS AND MINIMUM QUALIFICATIONS

• Associate degree or technical certification in Electronics, Communications Technology, Telecommunications, or related field
• A minimum of 5 years of industry experience in engineering, systems development, or program/project management roles within aerospace, space, or defense industries.  
• Experience managing cross-functional engineering and operations teams in complex technical programs. 
• Basic understanding of RF communications, satellite communications, or wireless communication systems.
• Ability to set up and operate technical equipment used in communications demonstrations or testing environments.
• Familiarity with antennas, ground station equipment, or network connectivity systems preferred.
• Strong troubleshooting and hands-on technical problem-solving abilities.
• Strong organizational and time management skills.
• Ability to work collaboratively with both technical teams and customer-facing personnel.

PREFERRED EXPERIENCE

• Proficiency in German and English (both written and spoken).  
• Self-motivated with the ability to work independently and as part of a collaborative team.  
• Knowledge of market analytics and technology planning and commercialization.
• Experience with the aerospace telecommunications industry. 
• Experience with startups.