All applicants must be a Wounded Warrior or a Disabled Veteran with a minimum of 30% documented disability.
At least five years of experience creating and maintaining end-user software documentation, including user manuals and online help.
A GPA of 3.5 or above in Technical Communication, English, Journalism, or another related field.
Excellent oral and written communication skills.
Strong critical-thinking and problem-solving skills.
Demonstrated analytical and quantitative capabilities.
Responsibilities
Write and provide editing support for online help and user manuals for DMDC Web applications and TRICARE Medical Contractor external technical specifications.
Support the Senior Management Review reporting process by compiling, editing, and delivering contractual deliverables, attending meetings, and taking minutes.
Upload new documents to the DEERS website by creating document sets, loading them into control tables, promoting them to various regions, and testing the results.
Assist with Data Dictionary responsibilities, including editing Word editions, resolving deployment issues, attending Enterprise Data Dictionary meetings, working with Data Model staff on database changes, loading tables, and modifying deployment scripts in Microsoft Access and Oracle web dictionaries.
Develop TRICARE Interface and Training presentations with Business Analysts and project teams, prepare documents for training meetings, and edit Technical Specifications.
Assist with informal Quality Assurance testing by working with developers and QA staff and entering issues in the JIRA issue-tracking system.
Perform ad hoc writing, editing, and formatting tasks for end-user documentation, internal documents, specifications, meeting agendas and minutes, presentations, proposals, reports, electronic forms, deployment packets, screenshot mock-ups, and handbooks.
Attend required corporate in-service training.
Job Description
This position is part of the Technical Writing (TW) team is responsible for creating technical documentation related to applications, procedures, etc.
Specifically, this position/team is responsible for:
Writing and/or providing editing support for online help and user manuals for 31 DMDC Web applications and 10 TRICARE Medical Contractor external technical specifications.
Supporting the Senior Management Review (SMR) reporting process by compiling, editing, and delivering the contractual deliverables as well as attending meetings and taking minutes.
Uploading new documents to the DEERS website, including creating a document set, loading it into control tables, promoting it to the various regions, and testing the results.
Assisting with Data Dictionary responsibilities, as necessary. Tasks include editing Word editions of the data dictionary, helping to resolve deployment issues, and attending meetings to discuss the new Enterprise Data Dictionary. Working with Data Model staff on Data Dictionary database changes, loading tables, and modifying deployment scripts in the Active Data Dictionary (MS Access) and Web Data Dictionary (Oracle).
Developing TRICARE Interface and Training presentations, including working with Business Analysts and project teams to prepare documents for training meetings and editing Technical Specifications.
Assisting with informal Quality Assurance testing, including working with developers and QA staff and entering issues in the JIRA issue-tracking system.
Performing ad hoc requests, including various types of tasks (such as writing, editing, and formatting) and various types of deliverables, such as end-user documentation, internal documents, specifications, meeting agendas and minutes, presentations, proposals, reports, e-forms, deployment packets, screenshot mock-ups (GUI recommendations), and handbooks. Attend required Corporate in-service training.
Qualifications
All applicants must be a Wounded Warrior or be a Disabled Veteran with a minimum of 30% documented disability
Minimum of Five (5) years’ experience with creating and maintaining end-user software documentation (user manuals and online help).
GPA of 3.5 or above in Technical Communication, English, Journalism, or other related field.
Excellent oral and written communication skills.
Strong critical thinking and problem solving skills.
Demonstrated analytical and quantitative capabilities.