Full-Time

AVP – Customer Success

Financial & Business Services

Posted on 8/19/2024

Anaplan

Anaplan

1,001-5,000 employees

Cloud-based business planning and performance management platform

Consulting
Enterprise Software

Compensation Overview

$233 - $314Annually

Senior

New York, NY, USA

Travel (up to 50%) is expected, largely within region.

Category
Customer Success & Support
Customer Success Management
Sales & Account Management
Required Skills
Agile
Financial analysis
Requirements
  • Proven Track Record: Top performer with a proven track record of success.
  • Business Acumen: Strong business IQ coupled with exceptional written and verbal communication skills and proven ability to interface and influence senior executives.
  • Financial Expertise: Knowledge of business, finance, accounting, and strategy.
  • Analytical Skills: Critical thinker with natural curiosity and the ability to consistently reprioritize and execute with speed and precision.
  • Collaboration: World-class collaborator who is open to learning new concepts and values ideas from others.
  • Leadership: Ability to define clear objectives, communicate goals, and hold others accountable. Outcome-oriented with a desire to make an impact.
  • Industry Knowledge: Well-informed and educated on industry trends and events.
  • Financial Analysis: Comfortable reading and interpreting financial results from 10K and other publicly available sources.
  • Values-Driven: Values-based, inclusive, and empathetic.
  • Organization: Extremely well-organized and capable of managing a demanding and evolving calendar.
  • Ethics: Unwavering ethics and commitment to always doing the right thing.
  • Results-Oriented: Desire to go above and beyond to deliver results and build a category-leading company.
  • Strategic Thinking: Ability to align corporate goals with regional and team initiatives, shape strategy, and set vision for a large organization.
  • Problem-Solving: Problem solver, capable of quickly identifying challenges and identifying actionable steps to resolve.
  • Learning Agility: Fast learner, capable of synthesizing large volumes of information and identifying the most important points.
  • Risk Management: Ability to identify risk early with the skill and knowledge to address before escalation.
  • Communication: Ability to articulate complex ideas clearly and succinctly, and develop customer-facing and executive-ready messages and presentations.
  • Collaboration: Experience working with 3rd party consulting partners to support customer engagements.
  • Operational Excellence: Commitment to business and operational excellence to drive world-class business performance.
  • Technical Proficiency: Knowledge of agile software implementation methodologies.
  • Customer Focus: Strong customer management skills with executive-level communication experience.
  • People Development: Strong management and leadership experience, with experience cultivating talent.
  • Business Planning: Knowledge of business planning and forecasting practices
  • Minimum ten years of experience working in SaaS and leading high performing customer success or GTM teams.
  • Bachelor’s degree, with focus on business, finance, marketing, operations, supply chain, technology, or other field with demonstrated relevance. MBA a plus.
  • A customer success orientated background, ideally with supporting enterprise performance management (EPM), multi-dimensional modeling platforms or another leading SaaS provider.
  • Experience negotiating commercial agreements for software and related services, with ability to shape and influence commercial strategy for million-dollar agreements thoughtfully and creatively.
Responsibilities
  • Leading a team of people managers and direct reports, who manage field resources and strategic customers across one or more industry verticals.
  • Shaping and executing a highly effective and scalable strategy that drives business critical outcomes related to customer acquisition, implementation, adoption, and expansion.
  • Leading and coaching your team to achieve quarterly business goals and driving key performance metrics including best in class retention rates, strong and consistent contribution of qualified leads for new business (CSQL), and NNACV expansion to grow the existing customer base.
  • Providing weekly and monthly business forecasts related to these key metrics, with emphasis on rigorous inspection to drive forecast accuracy.
  • Serving as an executive sponsor to support the most strategic customer relationships, operating at an SVP and above level to drive customer alignment, influence decisions and secure commitments that strengthen Anaplan’s partnerships with our customers.
  • Ensuring the execution of key business excellence programs that are designed to ensure successful Anaplan implementations, help customers achieve measurable business value from their investment, and identify and mitigate customer risks that emerge due to evolving business conditions.

Anaplan provides a cloud-based platform for business planning and performance management, helping organizations connect data, people, and plans. Its tools allow users to model scenarios, forecast outcomes, and optimize operations, enhancing collaboration and decision-making. The company operates on a subscription-based model, generating revenue through recurring fees and professional services like training and consulting. Anaplan's goal is to continuously improve its platform to support businesses in making informed decisions.

Company Stage

IPO

Total Funding

$291.7M

Headquarters

San Francisco, California

Founded

2006

Growth & Insights
Headcount

6 month growth

0%

1 year growth

-1%

2 year growth

-1%
Simplify Jobs

Simplify's Take

What believers are saying

  • Integration with NetApp accelerates AI initiatives, enhancing platform capabilities.
  • Acquisition of Fluence Technologies boosts financial consolidation and reporting features.
  • Partnership with Titan Wealth expands Anaplan's reach in the financial sector.

What critics are saying

  • Leadership changes may disrupt strategic continuity and execution.
  • Fluence Technologies acquisition could pose integration challenges affecting efficiency.
  • Dependence on NetApp for data storage creates potential dependency risks.

What makes Anaplan unique

  • Anaplan's cloud platform connects data, people, and plans for better decision-making.
  • The company offers a comprehensive suite of services, including training and advisory.
  • Anaplan's subscription model provides a steady revenue stream and scalability for clients.

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Benefits

Insurance, Health & Wellness- Accidental death and dismemberment (AD&D) Insurance, Dental Insurance, Disability Insurance, Health Insurance, Vision Insurance, Life Insurance, Health Savings Account (HSA), Maternity & Paternity Leave, Unlimited PTO, Gym Discount, Sick Time

Financial & Retirement - 401k 50% match on the first 3% of base salary, Employee Stock Purchase Program (ESPP), Flexible Spending Account (FSA), Roth 401k

Home - Bereavement Leave, Fertility Assistance, Immigration Assistance, Relocation Bonus, Remote Work

INACTIVE