Full-Time

Head of Customer Success

Posted on 1/11/2023

Arthur AI

Arthur AI

51-200 employees

AI model monitoring and improvement platform

AI & Machine Learning

Compensation Overview

$175k - $250k

Senior

New York, NY, USA

Required Skills
Sales
Communications
Requirements
  • An outcome-oriented leader who is working/has worked in or alongside high-growth / fast-paced tech companies, ideally leading or having led customer initiatives from early stage to growth stage
  • A deep passion for learning, along with excellent critical thinking skills (AI is a very new and fast-paced space; we are inventing the future!)
  • Experience building and scaling Customer Success operations, with a focus on customer empathy and delivering value
  • The ability and desire to provide exceptional customer management skills at all levels, from our customers' data scientists to the CEOs
  • The ability to think strategically, along with a willingness to execute and build from the ground up with a “no task too small” mindset
  • Strong communication skills, with the ability to clearly articulate complex concepts and business value to both internal and external stakeholders
Responsibilities
  • Build scalable operations to support our customers in their journey to full model monitoring from installation to enterprise rollout, and ensure that our customers have the resources they need to be successful and drive adoption
  • Be an advocate for the customer, ensuring that our users' perspective and decision points are understood across Arthur so we can provide the best experience from Day One to Day 1000+
  • As our customers grow, create a best-in-class onboarding experience to the Arthur platform for our customers, including user access training and path to first value
  • Partner with our Field Data Science team to grow our enterprise user engagement, implementing strategies for growing initial user bases across broad, complex organizations
  • Partner with our Sales team to drive renewals and expansion opportunities by gaining a deep understanding of the customer landscape, and by identifying how and where additional value from the Arthur platform can be realized with existing customers
  • Collaborate with other internal teams (in particular, with Product Management and Engineering) to ensure that the voice of the customer is represented in key strategic decisions
  • Strategize with Arthur leadership, defining team budgets and other key performance indicators for the Customer Success team

Arthur offers a platform for monitoring and improving machine learning models across various domains, including LLMs, Computer Vision, Tabular Data, and NLP. The platform is model-agnostic, scalable, and emphasizes collaboration and productivity, with a focus on accuracy, explainability, and fairness.

Company Stage

Series B

Total Funding

$63.6M

Headquarters

New York, New York

Founded

2018

Growth & Insights
Headcount

6 month growth

-14%

1 year growth

-10%

2 year growth

-11%
INACTIVE