Customer Experience Specialist

Who We Are.

At We Insure Group, we are passionate, driven, and purposeful in our mission to personalize protection at the right value. We believe in delivering tailored insurance solutions that meet each client’s unique needs, ensuring they feel confident and supported in every decision. 

As both a franchise platform and direct insurance provider, We Insure empowers like-minded entrepreneurs with the opportunity to own and operate successful agencies. With over 200 locations across 35 states, we support our agency owners, customers, and carrier partners by enabling faster service, greater efficiency, better choices, and improved results. 

What sets us apart? We’re data-driven for better value and people led for better service. Our purpose is rooted in clarity, guidance, and long-term trust helping individuals and business owners make informed choices about their insurance coverage. We're building something meaningful and looking for purpose-driven individuals to help lead the way. 

We are scheduling interviews now! Candidates must apply online (this requisition), and email Yvonne Saldana at [email protected] - recruiter will follow up to schedule your onsite interview.

📌Start Date - Monday, October 27, 2025

📌Pay Range: Between 20.00 - 23/50/hour, depending on experience

📌Location:Austin, TX (Onsite position)

📌Office Address: 2010 E 6th St, Austin, TX 78702

📌Onsite interviews are being scheduled for:

📌October - week of 10/6

📌Call center experience is highly preferred, or heavy customer service experience welcomed.

📌 Property & Casualty Agent or Producers License (not an Adjuster license) -- Preferred

This is an onsite position. Paid training provided. We Insure will cover license testing fees for new agents. If hired, Agent must agree to obtain Property and Casualty License within the State of Texas post hire.

🚀 Job Summary: Customer Experience Specialist I
Do you love solving problems, helping people, and making someone’s day just a little easier? As a Customer Experience Specialist I at We Insure, you’ll be the voice that supports our clients, producers, and partners across the country. Whether you’re answering questions, navigating insurance platforms, or helping customers with policy changes, you’ll play a key role in delivering top-tier service—every single time.

This isn’t your average call center role—it’s fast-paced, tech-savvy, and offers the chance to work with a wide variety of property and casualty insurance products and carriers. If you thrive on variety, enjoy multitasking, and love helping others, this is the role for you.

🎯 What You’ll Be Doing:

• Be the first point of contact—answering inbound calls and chat messages from policyholders and We Insure producers.

• Help with everything from billing questions to policy changes to cancellation requests.

• Work across multiple carrier platforms to resolve service needs with confidence and accuracy.

• Make outbound calls when needed to follow up or clarify details.

• Service a variety of policies—home, auto, renters, flood, umbrella, RVs, and more!

• Stay on top of performance metrics like call quality, handle time, and schedule adherence, in addition to stellar attendance.

• Ensure every interaction is well-documented and professionally handled.

• Assist in policy retention and cross-selling where appropriate.

🌟 Bonus Responsibilities:

• Join in on weekly coaching sessions and training to sharpen your skills.

• Collaborate on team projects and process improvements.

• Take part in development programs designed to help you grow.

🧠 What You Bring to the Table:

• A love for fast-paced environments with high call volume.

• Excellent communication skills—whether you’re typing or talking.

• Laser-sharp attention to detail and the ability to multitask like a pro.

• A dependable work ethic and strong team spirit.

• Ability to absorb and apply feedback quickly.

• Comfortable using multiple technology platforms and Microsoft.

• 2+ years of customer service experience, with at least 1 year in a call center.

• Flexible and adaptable to change.

🌈 Nice-to-Haves:

• Property and Casualty Insurance industry experience.

• Familiarity with various insurance carrier systems.

🎓 Education Required:

• High School Diploma or equivalent required.

• Property & Casualty Agent or Producers License (not an Adjuster license) -- P&C License preferred for role.

🏢 Work Environment:

• Full time onsite in our Austin office.

• Primarily desk-based in a comfortable and professional indoor setting.

• Adjustable sit-to-stand desks provided.

🧳 Travel:

• No travel required.

💪 Physical Requirements:

• Mostly sedentary with occasional movement.

• Must be able to lift up to 15 pounds.

• Standing and walking as needed.

🔐 Safety & Security:

• Report any unsafe conditions or incidents.

• Take care of equipment and follow cybersecurity protocols.

Ready to join a team that puts people first and empowers you to shine?
Apply today and bring your customer service skills to a company that values passion, precision, and people. Let's redefine insurance support—together.

📌 Final Note:

This job description isn’t all-inclusive, your role may grow and change, and that’s a good thing! Flexibility and a positive attitude go a long way here.

Our Values. The We Way.

At We Insure, Group our values shape how we work, how we lead, and how we grow—together. They’re more than just words—they guide every interaction, every decision, and every customer experience. 

We Way Reflects Our Commitment to. 

• We personalize protection at a price you can trust 

• We hustle to find opportunity 

• We care authentically 

• We thrive in ambiguity 

• We own our results 

• We have fun along the way 

• And—we’re just getting started 

Our Total Rewards. 

• Medical, Dental, Vision, Life, Pet; Flexible Spending Account 

• Competitive Salaries 

• 401K Match   

• Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave 

• Short and Long-Term Disability 

• Employee Support Programs, Including Mental Health 

• Tuition Reimbursement   

• Matching Charitable Gift Program 

• Lucrative Referral Program 

This position is not able to be performed in California, Colorado, New York or Washington. 

 EEO

We Insure Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics.

Disability

We Insure Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at [email protected]. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process.

Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.