Help Desk Technician

Since 2001, Verinext has led the way in representing innovative, industry leading technology solutions with a customer-first mentality. In a market where many vendors are tied to a specific manufacturer’s offerings, or treat all technology like it is a commodity, Verinext has been a highly differentiated solution provider with our architecture led, multi-disciplinary approach.

Verinext’s unbiased, yet prescriptive multi-vendor approach to solution architecture across Cyber Security, Hybrid Cloud, Automation, AI, Analytics, Customer Experience, Business Applications, and IT Operations has resulted in significant and sustained growth. Verinext has been listed on the Inc. 500/5000 list of the fastest growing privately held companies in the United States every year for the last 10 years. Over the past 20+ years, we have helped numerous enterprise clients in a variety of industries, including finance, healthcare, government and higher education - and are widely recognized in the industry for our business and technical excellence.

Position Summary:
Our Desktop Support Technician role, based in either Blue Bell, PA, or Duluth, GA, offers an entry-level opportunity for individuals passionate about IT support. This position involves providing support to our clients, focusing on troubleshooting Windows desktop platforms, Microsoft Office applications, and basic network connectivity issues.

Position Responsibilities:

• Log incidents and requests into the ITSM platform.
• Provide onsite, telephone, remote, and email support.
• Escalate support requests as needed.
• Troubleshoot Windows desktop platforms, Microsoft Office applications, and basic network connectivity.
• Provide technical support for Microsoft Office Applications.
• Create and remove user accounts.
• Maintain computer inventory and facilitate equipment orders.
• Image laptops for new/existing users.
• Facilitate equipment repairs.

Position Requirements:

• 1-2+ years of related experience preferred.
• Hands-on experience with Windows Desktop Platforms, Microsoft Office Applications.
• Bachelor’s degree or equivalent combination of education and experience.
• Strong customer service skills.
• Ability to work independently and in a team environment.
• Strong verbal and written communication skills.
• Must be located in the Blue Bell, PA, or Duluth, GA area.

Preferred Certifications:

• CompTIA: A+, Network+
• ITIL