Used Vehicle Acquisition Specialist

About Us

Group 1 Automotive, Inc. (NYSE: GPI) is a Fortune 250 leader in global automotive retail, operating more than 250 dealerships and collision centers across the United States and United Kingdom. As the 4th largest dealership group in the U.S., Group 1 delivers a fully integrated automotive experience, including vehicle sales, financing, aftersales service, and digital retail solutions. As the automotive industry continues to evolve, Group 1 is investing in the people, technology, and operational excellence needed to shape what comes next. Our work is grounded in a simple belief, that a better experience for customers starts with an exemplary experience for employees. At Group 1, our commitment is to keep finding smarter ways to serve our customers and support one another. We believe great careers are built in environments where people are trusted, challenged, and given room to grow. If you share our core values of integrity, transparency, professionalism, teamwork, and respect, you can get more with Group 1. More opportunity. More support. More ways to build a career that moves you forward.

Overview

Group 1 Bob Howard Honda is looking for a Used Vehicle Acquisition Specialist to join our team. The Used Vehicle Acquisition Specialist role is to help grow our pre-owned vehicle inventory by engaging with customers already visiting our dealership for service.

In this role, you will connect with service customers through follow-up calls and in-person conversations to identify potential opportunities for customers who may be interested in selling or trading their current vehicle. You will focus on creating interest, building rapport, and providing a positive customer experience. This is not a traditional vehicle sales position. Once a customer expresses interest in purchasing or trading into another vehicle, you will introduce and transition the customer to a member of our Sales team to continue the process.

Responsibilities

• Engage with customers visiting the Service Department to identify potential trade-in and vehicle acquisition opportunities

• Make outbound follow-up calls to current and previous service customers

• Build rapport with customers and create interest in having their vehicle evaluated for purchase or trade

• Schedule vehicle appraisal and acquisition appointments

• Maintain consistent and professional follow-up with prospective customers

• Accurately document customer interactions, appointments, and follow-up activity

• Partner closely with the Sales and Used Vehicle teams to ensure a smooth customer handoff

• Deliver a friendly, professional, and low-pressure customer experience

Qualifications

• Previous automotive sales, customer service, hospitality, or presentation experience is preferred.
• Vehicle appraisal experience is helpful but not required; training will be provided.
• Comfortable using dealership software, customer-management systems, tablets, and smartphones.
• Comfortable discussing vehicle values and responding to customer objections.
• Strong communication and relationship-building skills with the ability to confidently engage with customers.
• High school diploma or equivalent.
• Valid driver’s license and an acceptable driving record.

What We Offer:

• Health, Dental, Vision, Life, and Disability insurance
• 401(k) plan with company match
• Paid Time-Off
• Employee Stock Purchase Plan
• Employee Vehicle Purchase Program
• Professional work environment with job training, provided equipment, and advancement opportunities
• Structured, paid training leading to manufacturer and Group 1 recognition
• Pinnacle Awards Program

Equal Opportunity Employer

We are an Equal Opportunity Employer and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. Employment is contingent upon successfully completing all applicable pre-employment requirements in accordance with federal, state, and local law.