VP Commercial and Operations
About the job
- At least 7 years in senior operations and/or commercial leadership roles, ideally within fintech, software as a service, or technology-enabled services.
- Ability to scale operations and commercial teams across multiple regions.
- Experience building revenue-driven strategies while maintaining operational and regulatory rigour.
- A strong track record of leading sales, partnerships, or commercial negotiations in complex or regulated markets.
- Deep understanding of multi-jurisdictional operations across APAC and the UK, ideally also the US or EU.
- Cross-functional leadership and stakeholder management expertise, including aligning Product, Tech, and Customer teams around shared goals.
- Ability to switch between strategic leadership and hands-on execution.
- Lead and scale the company's global operational and commercial strategy, overseeing regional teams across customer delivery, compliance, and sales.
- Develop and implement scalable systems, tools, and workflows to enable growth, efficiency, and exceptional client experiences.
- Own the end-to-end customer journey, from onboarding through retention, in close collaboration with Product, Technology, Account Management, and Customer Operations.
- Oversee regulatory and compliance frameworks across jurisdictions, ensuring strong risk management and onboarding standards.
- Direct and support the commercial organisation, including sales and referral teams, to deliver revenue growth and market expansion.
- Engage with prospects, partners, and merchants, supporting key negotiations and helping secure high-value contractual agreements.
- Provide strategic input into hiring, organisational structure, and KPIs across commercial and operational functions, building and mentoring high-performing, accountable teams.
- Use client feedback, operational metrics, and commercial performance to guide decision-making and continuous improvement.
- Serve as a senior escalation point for complex client or operational challenges, leading resolution planning with internal stakeholders.
- Drive the development and refinement of sales, marketing, and operational collateral, ensuring messaging aligns with market positioning and customer needs.
- Represent the voice of the customer internally, influencing product, service, and operational enhancements.
- Partner with executive leadership to shape business strategy and align commercial and operational models with global company goals.
- Experience in fintech, software as a service, or technology-enabled services.
- Understanding of US and EU operations.
About the company
Kody provides a payment processing platform that helps businesses accept multiple payment methods—cards, digital wallets, and open banking—through a single system. Its product lineup includes the KodyPOS terminal, a mobile app for iOS and Android, and KodyOrder, which lets hospitality customers order and pay at their tables. The platform also includes a content management system (CMS) for merchants to manage transactions, menus, discounts, and settings. Kody earns revenue through transaction fees charged to merchants for each payment processed. It targets a broad range of customers from SMEs to larger enterprises in retail and hospitality. The company’s goal is to simplify accepting and handling payments while providing operational tools through one integrated platform.
Company Size
51-200
Company Stage
Series A
Total Funding
$30.9M
Headquarters
York, United Kingdom
Founded
2018
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Simplify's Take
What believers are saying
- Kody.com updated September 8, 2026, showing active product and pricing maintenance.
- Kody now accepts Visa, Mastercard, American Express, and UnionPay.
- Hospitality finance integrations with Adyen strengthen onboarding and embedded-lending narratives.
What critics are saying
- Kody depends on Adyen and Stripe; partner policy changes can break processing instantly.
- Public funding history stops at 2022; 2025-2026 traction remains opaque.
- Square, Toast, and Shopify compress pricing; Kody lacks obvious switching costs.
What makes Kody unique
- Kody unifies cards, wallets, and open banking inside one merchant platform.
- Kody targets hospitality workflows with KodyPOS, KodyOrder, and CMS controls.
- Kody relies on regulated rails from Stripe and Adyen, simplifying merchant onboarding.
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Benefits
- Stock Options
- Parental Leave
- Paid Vacation
- Paid Holidays
- Flexible Work Hours
- Health Insurance
- Dental Insurance
- Company Social Events