Order Verification Specialist

Is your motto "Measure twice, cut once?"  Do you enjoy customer service?  Do you have construction experience?  If yes, this job may be for you!

Pella Mid-Atlantic is the area’s leading distributor of Pella window and door products is hiring an Order Verifier for our Install Department. Our products are backed with over 90 years of innovation and experience in the industry and are designed to enrich the homes and lives of others. Pella Mid-Atlantic plays a critical role in the sales, installation, scheduling, and servicing of our products in your homes, projects, and buildings, and it is an honor.

We are passionate about what we do at Pella Mid-Atlantic, and we’re looking for people who share our passion – from sales to installation to accounting, and everything in between. If you are a motivated, caring, and driven individual looking for a career with a world-class company, come join us. Feel the Pella Passion!

Job Description

The Order Verification Specialist will be charged with the timely completion of the order verification process, for each replacement order in his/her assigned area of responsibility. The primary function of this position is to gather correct job site and product requirements and clearly communicate installation processes to set realistic expectations with our homeowner customers. This position may also assist with installation recovery work as needed.

Primary Functions

• Knowledgeable on all aspects of the OV process including but not limited to products, cost control, obtaining accurate measurements, installation methods, and identifying challenges for installation crews through inspections
• Communicates effectively with customers to set realistic expectations of the Pella Installation Process
• Conducts job site inspections for water intrusion, rot, mold, and other issues and work to resolve discovered issues with the homeowner
• Confirms job site suitability
• Timely and detailed submission of required materials, photos, inspections, and useful other documentation
• Controls cost of projects and recoveries
• Works with sales and installation teams to ensure seamless order fulfillment
• Maintain upkeep of company vehicle and report any issues to manager

Required Skills

• Strong construction knowledge
• Excellent customer service
• Communication skills: written, verbal and listening
• Good time management and organizational skills
• Adaptability
• Ability to multi-task
• Proficiency with Microsoft Office and smart devices and ability to learn internal software programs and applications
• Experienced in taking and recording accurate measurements
• Valid driver's license with clean driving record and background

Pella Mid-Atlantic performs background checks and drug screens on all candidates.  We perform motor vehicle checks on all employees that drive for the company

Pella Mid-Atlantic is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.