C

CIBC

Runs banking and investment services across North America

Production Support Engineering Manager

Full-TimeUpdated Deadline 11/21/26
$140k - $170k+ Incentive compensation; discretionary bonus
Senior, Expert
Bachelor's
Chicago, IL, USA
HybridHybrid: 2 days per week on-site in Chicago; other days may be remote. Occasional travel required.
IT Operations
Company Does Not Provide H1B Sponsorship

About the job

Requirements
  • Experience leading team responses to production incidents and supporting timely service restoration.
  • Strong knowledge of IT service management disciplines, including incident, problem, change, and major incident processes.
  • Experience with production support readiness practices, including on-call models, runbooks, support documentation, and recovery procedures.
  • Eight to twelve years of related experience, or a combination of education and experience; financial services or technology experience is ideal.
  • A degree or diploma in Computer Science, Engineering, MIS, or a related field, or relevant certifications and/or completion of a relevant bootcamp.
  • Ability to use service and support metrics to monitor performance, identify trends, and drive improvements in stability and responsiveness.
  • Working knowledge of monitoring, alerting, logging, and related support tools used to detect and troubleshoot production issues.
  • Experience facilitating root cause analysis and tracking corrective actions through completion.
  • Understanding of change and release activities in production environments, including implementation risk and governance expectations.
  • Ability to apply automation and process improvement to strengthen support effectiveness and reduce recurring operational issues.
  • Ability to think strategically about bank objectives, align projects with broader business goals, solve complex problems, and contribute to operational, tactical, and strategic planning.
  • Understanding of production risk, control, and audit requirements within a regulated environment.
  • Strong verbal and written communication skills to explain technical issues, business impact, and resolution status to stakeholders.
  • Legally eligible to work at the specified location and, where applicable, hold a valid work or study permit.
Responsibilities
  • Lead day-to-day support of production technology services to maintain stability, availability, and performance.
  • Implement and uphold support standards, monitoring practices, and operational procedures that improve service reliability and recoverability.
  • Manage production incidents, problems, and change activities to minimize business impact and restore service quickly.
  • Coordinate major incident response and communications, and drive root-cause analysis and corrective actions to reduce repeat issues.
  • Apply knowledge of production operations, business processes, and technology dependencies to assess impact, prioritize issues, and improve service supportability.
  • Identify trends and opportunities to strengthen operational effectiveness.
  • Ensure production support activities align with operational risk, control, and governance requirements.
  • Partner with Risk, Compliance, and Audit teams to maintain evidence, address findings, and support adherence to policies and standards.
  • Provide stakeholders and leaders with clear updates on service health, incidents, risks, and improvement activities.
  • Lead, coach, and develop a high-performing team while fostering accountability, collaboration, and continuous improvement.
  • Partner with Enterprise Technology colleagues to maintain strategic alignment between projects and initiatives and support shared accountability for Technology strategy and objectives.
  • Oversee risk management activities within the area, influence risk culture, and align risk management with departmental goals.
  • Oversee compliance adherence within the area of responsibility, ensure alignment with regulatory requirements, and engage with Compliance and Audit teams as needed.
Desired Qualifications
  • Experience in financial services or technology.

About the company

CIBC runs personal and business banking, wealth management and capital markets businesses for clients in Canada and the United States. Its Canadian retail bank pairs banking centres and contact centres with mobile and online services, while its U.S. business focuses on commercial clients and private wealth. Customers use its accounts, mortgages, loans and investment services to manage cash, borrow and invest. The bank earns interest on lending, charges account and advisory fees, and generates revenue from securities trading and investment management. CIBC was formed by a bank merger in 1961, with operating roots dating to 1867, and is headquartered in Toronto, Ontario.

Company Size

10,001+

Company Stage

N/A

Total Funding

N/A

Headquarters

Toronto, Canada

Founded

1961

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Simplify Jobs

Simplify's Take

What believers are saying

  • Canadian employees build retirement savings: its benefits include a defined benefit pension and 50% share-purchase matching.
  • Canadian employees receive substantial therapy coverage: its mental health benefit pays 100% up to C$5,000 per person annually.
  • Earnings fund investment: August 2026 results showed adjusted net income rising 26% year over year.

What critics are saying

  • Outside work needs scrutiny: its conduct code requires employees to discuss potential outside activities with managers.
  • Borrower stress eats earnings: August 2026 results included C$564 million in quarterly credit-loss provisions.
  • Greater Toronto housing exposure is large: uninsured mortgages there totalled C$85.6 billion in October 2025.

What makes CIBC unique

  • Costco links banking to everyday shopping: its Canadian Mastercard also serves as the membership card.
  • Foreign shares trade without currency conversion: its depositary receipts combine Canadian-dollar trading with a built-in currency hedge.
  • It reaches fee-sensitive customers separately: Simplii runs no-monthly-fee daily banking under a distinct consumer brand.

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Benefits

  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Disability Insurance
  • Health Savings Account/Flexible Spending Account
  • Unlimited Paid Time Off
  • Flexible Work Hours
  • Remote Work Options
  • Paid Vacation
  • Employee Stock Purchase Plan
  • Defined Benefit Pension Plan

Company News

CodeGoTech
Oct 31st, 2026
CIBC bets on Thought Machine's Vault Core to rebuild retail banking from the ground up.

CIBC bets on Thought Machine's Vault Core to rebuild retail banking from the ground up. Canada's CIBC is deploying Thought Machine's cloud-native Vault Core platform at Simplii Financial, marking the start of a multi-year retail banking modernisation. Canada's Canadian Imperial Bank of Commerce (CIBC) has selected London-based core banking technology firm Thought Machine as its partner for a sweeping, multi-year overhaul of its retail banking infrastructure - a commitment that signals one of Canada's largest banks is finally prepared to confront the legacy technology problem that has long constrained the country's incumbent financial institutions. The partnership will begin with Simplii Financial, CIBC's direct banking brand, where the Vault Core platform has already been put to work. CIBC has completed development of The Simplii Account on the platform and has moved into the piloting phase - a milestone that suggests the bank is not merely evaluating cloud-native infrastructure in the abstract, but has already committed engineering resources and customer-facing product design to it. For an institution of CIBC's scale and regulatory complexity, moving from contract to live pilot represents meaningful institutional conviction. Why Vault Core, and why now. Thought Machine's Vault Core is a cloud-native core banking platform designed to replace the batch-processing, mainframe-era systems that most large retail banks still depend upon. Unlike traditional core banking vendors whose products are themselves modernised versions of decades-old architectures, Vault Core was built from scratch to operate in public cloud environments, processing transactions in real time and enabling product configuration through programmable smart contracts rather than hard-coded business logic. For banks seeking to launch new products quickly and respond to competitive pressure from neobanks and embedded finance providers, that flexibility represents a structural advantage that legacy platforms cannot easily replicate. CIBC's decision to begin this transformation at Simplii Financial is strategically astute. As a direct banking brand operating without a traditional branch footprint, Simplii carries lower operational complexity than CIBC's full retail network, making it an ideal proving ground for cloud-native infrastructure. The bank can observe how Vault Core performs under real-world transactional conditions, stress-test its product development velocity, and refine its modernisation playbook - all before committing the platform to the far more complex task of overhauling its primary retail banking systems. This sequenced approach reduces execution risk substantially while still generating genuine commercial output through The Simplii Account. The broader modernisation imperative. CIBC's move reflects a shift that is quietly reshaping the global retail banking landscape. Major institutions from Lloyds Banking Group to JPMorgan Chase have invested heavily in core banking modernisation programmes in recent years, driven by the dual pressures of mounting technical debt and the accelerating product capabilities of digital-native competitors. In Canada specifically, the competitive environment is intensifying: the country's open banking framework is advancing, and challengers such as Koho and international neobanks are eroding the assumptions of captive retail deposit bases that Canada's Big Six banks have long relied upon. Against that backdrop, a multi-year infrastructure partnership with Thought Machine is not simply a technology procurement decision - it is a statement about the kind of bank CIBC intends to be as the competitive environment evolves. Banks that remain on inflexible legacy cores face growing constraints on their ability to launch personalised products, integrate third-party services, or deploy artificial intelligence capabilities at the product layer. Cloud-native infrastructure is increasingly the prerequisite for all of the above. Thought Machine, for its part, has assembled a portfolio of marquee banking clients globally, including Lloyds Banking Group, JPMorgan, and Standard Chartered, alongside a number of digital-native institutions. CIBC's adoption adds a prominent North American retail bank to that roster and further validates Vault Core's suitability for large, regulated, deposit-taking institutions rather than greenfield challenger banks alone. What this means for Canadian retail banking. The CIBC-Thought Machine partnership will be watched closely by peers across the Canadian banking sector. A successful multi-year modernisation - particularly if Simplii Financial demonstrates accelerated product development cycles and improved unit economics - would increase pressure on other large Canadian institutions to accelerate their own core banking transformation programmes. Conversely, the execution challenges inherent in any large-scale core replacement project remain real: data migration complexity, regulatory scrutiny of system changes, and the difficulty of running parallel technology stacks simultaneously are hurdles that have derailed ambitious modernisation efforts at other global banks. The decision to begin with a completed, piloting-stage product in The Simplii Account rather than announce a partnership without tangible output is telling. CIBC appears to be managing the narrative risk of a multi-year programme by ensuring early evidence of delivery before making the initiative public. Whether that measured approach can be sustained as the overhaul extends deeper into CIBC's core retail infrastructure will define the programme's ultimate significance - for the bank, for Thought Machine, and for the pace of modernisation across Canadian financial services more broadly. Klaus hartmann. Banking infrastructure correspondent. Tracks the Bundesbank, the ECB and German Mittelstand financial systems. § Comments Open discussion no account needed

Newswire
Oct 26th, 2026
CIBC expands support for skilled trades through new national initiatives.

CIBC expands support for skilled trades through new national initiatives. Oct 26, 2026, 07:00 ET TORONTO, Oct. 26, 2026 /CNW/ - CIBC announced today new initiatives with the Canadian Apprenticeship Forum (CAF) and Castle Building Centres Group Ltd. (Castle) to further support apprentices, skilled trades professionals and business owners across Canada. Together, these initiatives will expand access to specialized banking offers, financial literacy resources, industry research and scholarship support for the skilled trades community. "Skilled trades professionals play an essential role in building and strengthening communities across Canada," said Sandra Rondzik Popik, Vice President, Personal & Business Banking, CIBC. "Through these initiatives, CIBC is broadening access to specialized banking support, financial education and opportunities designed to help apprentices, tradespeople and business owners achieve their ambitions." Through its work with CAF, CIBC supported the 2026 National Apprenticeship Conference as the Opening Banquet Sponsor and contributed to research focused on the opportunities and challenges facing apprentices and the broader skilled trades workforce. CAF members will also have access to exclusive banking offers and financial education resources through the Member Advantage Program, including specialized everyday banking solutions, select credit card offers, tailored advice and financial literacy resources. "Building Canada's skilled trades workforce requires strong partnerships between industry, employers and the apprenticeship community," said France Daviault, CEO, Canadian Apprenticeship Forum. "We're pleased to work together with CIBC on initiatives that support employers, strengthen apprenticeship and contribute to a skilled workforce for Canada's future. CIBC's support of our National Apprenticeship Conference, our research and the CAF membership advantage program demonstrates a meaningful commitment to Canada's skilled trades community." Working with Castle, CIBC is introducing a skilled trades scholarship that helps provide funding support to students and apprentices during the early stages of their career. In addition, the initiative will provide skilled trades professionals in communities across Canada with access to tailored banking offers and specialized advice to help tradespeople at every stage of growing their business. "Skilled trades professionals play a vital role in building, revitalizing, and strengthening communities across Canada," said Scott Kaluzny, Vice President of Finance, Castle. "We are proud to work with CIBC in this joint initiative to support students pursuing rewarding careers in the trades and help ensure the future strength of our industry nationwide." CIBC's support for the skilled trades sector spans key milestones, from apprenticeship and early career development through to business ownership and growth. Since launching its skilled trades banking offer in 2024, CIBC has continued to broaden its support for the sector, including the introduction of a dedicated Business Banking solution in 2025 tailored to skilled trades business owners. Earlier this year, the bank expanded its support through initiatives with organizations such as Taskrabbit, helping connect more skilled trades professionals with specialized banking solutions and advice. About CIBC CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre. SOURCE CIBC

Equipment Finance Advisor
Oct 22nd, 2026
Channel, CIBC Bank USA Expand Long-Term Financing Partnership to $135MM - News | Equipment Finance Advisor

Channel announced the closing of a new revolving credit facility with CIBC Bank USA, bringing CIBC’s total committed financing to Channel to $135 million. The new facility supports origination of equipment finance leases and loans, complementing an existing CIBC facility dedicated to Channel’s working capital products. The expanded commitment...

Newswire
Oct 22nd, 2026
CIBC achieves top rating by advisors for the 11th year in the 2026 Investment Executive Report Card on Banks.

CIBC achieves top rating by advisors for the 11th year in the 2026 Investment Executive Report Card on Banks. Oct 22, 2026, 15:30 ET TORONTO, Oct. 22, 2026 /CNW/ - CIBC has received the top rating from its advisors in Investment Executive's 2026 Report Card on Banks for the 11th year in a row. The annual survey gathers feedback from financial planners and advisors at Canada's major banks. The survey asks advisors to rate their organization's performance on a scale of zero to 10 across a broad range of categories, including technology, compensation and bank culture. This year, CIBC's average overall Investment Executive rating is 9.1 and achieved a Net Promoter Score of 93.2. "Consistently achieving the top rating from our advisors on Investment Executive's Report Card on Banks reflects our team's shared commitment to supporting and empowering our advisors to do their best work," said Rory Mitz, Executive Vice-President, Personal Banking and Imperial Service, CIBC. "We are incredibly proud of our team, whose engagement and dedication enables us to deepen relationships and deliver the best of our bank to our clients." * Compensation structure (9.0) * Financial planning support and technology (9.6) * Advisor education and development (9.4) * Strategic focus (9.3) * Leadership team (9.4) * Products and support for high-net-worth-clients (9.3) * Effectiveness in keeping advisors informed (9.4) Note: Investment Executive did not issue a Report Card on Banks in 2020. About CIBC CIBC is a leading North American financial institution with 15 million personal banking, business, public sector and institutional clients. Across Personal and Business Banking, Commercial Banking, Wealth Management, and Capital Markets, CIBC offers a full range of advice, solutions and services through its leading digital banking network, and locations across Canada, in the United States and around the world. Ongoing news releases and more information about CIBC can be found at www.cibc.com/ca/media-centre. SOURCE CIBC For further information: Katarina Milicevic, CIBC Public Affairs, [email protected] or 416-362-3458

Hardlines
Oct 21st, 2026
Castle, CIBC team up to support future tradespeople.

Castle, CIBC team up to support future tradespeople. By Geoffrey McLarney Published: October 21, 2026 Castle Building Centres Group Ltd. has partnered with CIBC to launch the Castle Skilled Trades Scholarship Program. Together, Castle and CIBC are investing $40,000 in scholarships over the next two years to students pursuing careers in the skilled trades. "Skilled trades professionals play a vital role in building, revitalizing and strengthening communities across Canada," Scott Kaluzny, Castle's VP of finance, said in a release. * Most Recent * Most Read