Office Support Specialist 2
Commonwealth of Massachusetts
Office Support Specialist 2
Commonwealth of Massachusetts
State government provides public services
The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs.
The Department of Industrial Accidents is seeking a highly organized and detail-oriented Office Support Specialist II to provide essential administrative support to the Office of Dispute Resolutions and serve as the liaison between the Impartial Scheduling Unit and its internal and external customers. The successful candidate will work in a fast-paced, collaborative environment, coordinating scheduling activities, maintaining accurate records, communicating with internal and external stakeholders, and helping ensure the smooth day-to-day operations of the unit.
Duties include but are not limited to\:
Coordinate and provide technical assistance and training to staff.
Discuss with management all options for resolving issues and implementing corrective action.
Responsible for accurately entering forms 121 and 112.
Enters payment information for all appeals into CMS and verifies accuracy on reports 459 and 460.
Accurately prepare and review vouchers for entry into CMS.
Processes all refund requests by judge’s offices and outside parties, coordinates the approval of refunds
Aid the unit supervisor with the unit’s monthly statistical information.
Responsible for working with the doctors and judges’ offices on all overdue reports.
Responsible for maintaining the DIA’s physician’s table and DIA’s roster on the website.
Responsible for coordinating with the State’s Contract Unit, all new physician contracts, renewals and
Responsible for coordinating between the doctor’s office, judge office and outside parties on additional fee
Perform related duties as required or special projects as requested by Dispute Management.
The Department of Industrial Accidents (DIA) mission is to administer the Commonwealth's Workers' Compensation System and to provide prompt and fair compensation to victims of occupational injuries and illnesses, and to see that medical treatment to injured workers is provided in a timely manner while balancing the needs of employers to certain workers' compensation insurance costs.
The Department of Industrial Accidents is seeking a highly organized and detail-oriented Office Support Specialist II to provide essential administrative support to the Office of Dispute Resolutions and serve as the liaison between the Impartial Scheduling Unit and its internal and external customers. The successful candidate will work in a fast-paced, collaborative environment, coordinating scheduling activities, maintaining accurate records, communicating with internal and external stakeholders, and helping ensure the smooth day-to-day operations of the unit.
Duties include but are not limited to\:
Coordinate and provide technical assistance and training to staff.
Discuss with management all options for resolving issues and implementing corrective action.
Responsible for accurately entering forms 121 and 112.
Enters payment information for all appeals into CMS and verifies accuracy on reports 459 and 460.
Accurately prepare and review vouchers for entry into CMS.
Processes all refund requests by judge’s offices and outside parties, coordinates the approval of refunds
Aid the unit supervisor with the unit’s monthly statistical information.
Responsible for working with the doctors and judges’ offices on all overdue reports.
Responsible for maintaining the DIA’s physician’s table and DIA’s roster on the website.
Responsible for coordinating with the State’s Contract Unit, all new physician contracts, renewals and
Responsible for coordinating between the doctor’s office, judge office and outside parties on additional fee
Perform related duties as required or special projects as requested by Dispute Management.
Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
First consideration will be given to those applicants that apply within the first 14 days.Comprehensive Benefits
When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
Want the specifics?Explore our Employee Benefits and Rewards!
An Equal Opportunity / Affirmative Action Employer. Females, minorities, veterans, and persons with disabilities are strongly encouraged to apply.
The Commonwealth is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, disability, national origin, veteran status, or any other basis covered by appropriate law. Research suggests that qualified women, Black, Indigenous, and Persons of Color (BIPOC) may self-select out of opportunities if they don't meet 100% of the job requirements. We encourage individuals who believe they have the skills necessary to thrive to apply for this role.
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State government provides public services
The Commonwealth of Massachusetts runs state government operations to deliver public services and enforce laws for residents and communities. It provides programs and services through agencies and online portals, and residents interact by applying for benefits, renewing licenses, paying fees, or accessing records. Unlike private companies, it is funded by public funds and guided by policy, accountability, and transparency to serve all residents rather than shareholders. Its goal is to improve people’s lives by implementing legislative actions and delivering reliable, efficient public services.
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